Business Response to a Complaint Complaint ID#: [redacted] Company Name: Brinly Hardy Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: We certainly apologize for Mr***s frustrations and are working dilegently to satisfy and get the spreader working to his expectationsUnfortunatley he was not aware that it can take up to days for Fto pick up the parts that he was returningWe tested and sent him out another control box and upon receiving it he is to communicate back to us if it meets his expectations Sent on: 5/6/3:00:PM
This complaint was actually taken care of when we received the complaint, The customer returned the parts he ordered incorrectly and the money was applied to the parts he actually needed and he paid the difference and has his partsPlease let me know if you need anything elseRespectfully, [redacted]
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Brinly Hardy Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: We certainly apologize for Mr***s frustrations and are working dilegently to satisfy and get the spreader working to his expectationsUnfortunatley he was not aware that it can take up to days for Fto pick up the parts that he was returningWe tested and sent him out another control box and upon receiving it he is to communicate back to us if it meets his expectations Sent on: 5/6/3:00:PM
This complaint was actually taken care of when we received the complaint, The customer returned the parts he ordered incorrectly and the money was applied to the parts he actually needed and he paid the difference and has his partsPlease let me know if you need anything elseRespectfully, [redacted]