Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to Mr. [redacted], who for the record we never
saw or spoke with, we brought the vehicle in for the recalls. When asked if the
car was having any other issues, we did mention to the technician that we had
been experiencing intermittent electrical issues including the car engine
light coming on and going off; the key fab not working: the radio working
one minute and going out the next; the gas light coming on and off; and on
occasion the car starting and then stalling. He neglected to mention those
additional items. We also stated that we had been reading about other 2011
Jeep [redacted] having these same issues and that it looked as though it
was being caused by the Totally Integrated Power Module (TIPM-7) failing, which
was one of the recalls we had been notified of and thus why we
were bringing the vehicle in. We were not there to have them perform any
other mechanical related work other than the recalls, because as I stated
previously, we already have our own mechanic that we use so it makes no sense
that we would go out of our way to go to this particular dealership for maintenance
work. To make it sound as though we had "concerns" that we
wanted them to address is incorrect. Their role was strictly to take care of
the recalls for us, because our mechanic could not perform them. Furthermore
I do not appreciate the insinuation that I am lying, which is what Mr. [redacted]
is doing when he states that Crystal B[redacted] did contact me and did indeed
inform me that parts would have to be ordered and that the vehicle would be
ready for pickup on Tuesday, when this was so not the case and I think if we
were to present our phone records and compare them to theirs, you will see just
exactly who called who when. When I spoke with Crystal on Saturday the
24th at 3:30 pm after once again having to chase her down to find out what the
status was on our jeep, I asked her if the vehicle recalls had been taken care
of and she said yes. She then proceeded to inform me that I needed two new
cam shaft sensors and a new starter. I proceeded to say something along the
lines of "seriously" and then asked her how much that would cost to
have fixed. When she told me, I asked her if we could come and get the
vehicle, and explained that we already have a mechanic that we use for
service and she told me no that we couldn't have the vehicle back, because it
no longer started. At this point we literally were given no choice, but to have
them perform the service because we were being told that our vehicle no longer would
run.Mr. [redacted] also states that Crystal said the vehicle
would be ready on Tuesday, October 27th, so could he please explain
to us why then, when we arrived Tuesday evening to retrieve the vehicle, did we
find it in a back bay, up on a lift with no front tires on it and it’s engine
parts laying on the floor of the garage? This doesn’t sound ready to me.
They may be in business for 50 years, but the level of
effort in regards to communication and their workmanship is appalling. Time and
again we were witness to people in the service waiting area, furious with the
level of service that they provided/or did not provide. Read the reviews
on-line.
They returned our vehicle to us with additional
problems such as a horrible front end wheel alignment, a now new whistling
noise in the heating and cooling system, and upon starting a new grinding
noise.
They failed to provide courteously and proper communication
with us through this entire process. They allowed their service personnel to
lie to us about the condition of our vehicle and the timeframe that it would
take to be returned to us. They left us without a car to get back and forth to
work with and now they are suggesting that we bring the vehicle back in so that
they can address the problems that they created? Sorry, but we will never have
your dealership service anything ever again.
If you would like to see the phone records, the photos
and listen to the recordings we have to detail how this whole scenario actually
went down, we’d be happy to provide them.
We would like our money returned to us. We do not want
to take the chance of having this service department do any further damage to
our vehicle.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to Mr. [redacted], who for the record we never
saw or spoke with, we brought the vehicle in for the recalls. When asked if the
car was having any other issues, we did mention to the technician that we had
been experiencing intermittent electrical issues including the car engine
light coming on and going off; the key fab not working: the radio working
one minute and going out the next; the gas light coming on and off; and on
occasion the car starting and then stalling. He neglected to mention those
additional items. We also stated that we had been reading about other 2011
Jeep [redacted] having these same issues and that it looked as though it
was being caused by the Totally Integrated Power Module (TIPM-7) failing, which
was one of the recalls we had been notified of and thus why we
were bringing the vehicle in. We were not there to have them perform any
other mechanical related work other than the recalls, because as I stated
previously, we already have our own mechanic that we use so it makes no sense
that we would go out of our way to go to this particular dealership for maintenance
work. To make it sound as though we had "concerns" that we
wanted them to address is incorrect. Their role was strictly to take care of
the recalls for us, because our mechanic could not perform them. Furthermore
I do not appreciate the insinuation that I am lying, which is what Mr. [redacted]
is doing when he states that Crystal B[redacted] did contact me and did indeed
inform me that parts would have to be ordered and that the vehicle would be
ready for pickup on Tuesday, when this was so not the case and I think if we
were to present our phone records and compare them to theirs, you will see just
exactly who called who when. When I spoke with Crystal on Saturday the
24th at 3:30 pm after once again having to chase her down to find out what the
status was on our jeep, I asked her if the vehicle recalls had been taken care
of and she said yes. She then proceeded to inform me that I needed two new
cam shaft sensors and a new starter. I proceeded to say something along the
lines of "seriously" and then asked her how much that would cost to
have fixed. When she told me, I asked her if we could come and get the
vehicle, and explained that we already have a mechanic that we use for
service and she told me no that we couldn't have the vehicle back, because it
no longer started. At this point we literally were given no choice, but to have
them perform the service because we were being told that our vehicle no longer would
run.Mr. [redacted] also states that Crystal said the vehicle
would be ready on Tuesday, October 27th, so could he please explain
to us why then, when we arrived Tuesday evening to retrieve the vehicle, did we
find it in a back bay, up on a lift with no front tires on it and it’s engine
parts laying on the floor of the garage? This doesn’t sound ready to me.
They may be in business for 50 years, but the level of
effort in regards to communication and their workmanship is appalling. Time and
again we were witness to people in the service waiting area, furious with the
level of service that they provided/or did not provide. Read the reviews
on-line.
They returned our vehicle to us with additional
problems such as a horrible front end wheel alignment, a now new whistling
noise in the heating and cooling system, and upon starting a new grinding
noise.
They failed to provide courteously and proper communication
with us through this entire process. They allowed their service personnel to
lie to us about the condition of our vehicle and the timeframe that it would
take to be returned to us. They left us without a car to get back and forth to
work with and now they are suggesting that we bring the vehicle back in so that
they can address the problems that they created? Sorry, but we will never have
your dealership service anything ever again.
If you would like to see the phone records, the photos
and listen to the recordings we have to detail how this whole scenario actually
went down, we’d be happy to provide them.
We would like our money returned to us. We do not want
to take the chance of having this service department do any further damage to
our vehicle.
Regards,
[redacted]