To Whom May Concern, Our staff did address Mr***'s concern on his purchaseStore credit was offered per our store policy due to the defective itemCustomer declined at the momentSpoke to Management, [redacted] *whom offered another guitar as exchange & would only pay for the difference in costAfter consideration Mr [redacted] declined that offer decided to keep the guitar originally purchased indicating could fixOn top of that we also provided $store credit towards future purchasesPer our understanding the issue has been resolved with the customer & we have not received further contact from Mr*** Sincerely, [redacted] Assistant Miranda's Thrift Shop [redacted]
To Whom May Concern, Our staff did address Mr***'s concern on his purchaseStore credit was offered per our store policy due to the defective itemCustomer declined at the momentSpoke to Management, [redacted] *whom offered another guitar as exchange & would only pay for the difference in costAfter consideration Mr [redacted] declined that offer decided to keep the guitar originally purchased indicating could fixOn top of that we also provided $store credit towards future purchasesPer our understanding the issue has been resolved with the customer & we have not received further contact from Mr*** Sincerely, [redacted] Assistant Miranda's Thrift Shop [redacted]