Miracle Toyota

On 7/12/20, I renewed my Lease on my 2018 Toyota Corolla, due to expire 01/2021. Miracle Toyota only paid Southeast Toyota Fin 08/2020 through 11/2020
On July 12, 2020, I went to Miracle Toyota, Haines City, Florida to renew my lease on my 2018 Toyota Corolla LE due to expire 01/01/2021. I decided to lease a 2020 RAV-4. The Sales Rep asked me if I had paid July 1, 2020 payment and I stated yes. It was paid on 6/23/2020. The Sales manager stated they are going to pay off the remaining balance on the old lease. I received a statement from Southeast Toyota Finance on 08/01/20 dated 7/23/2020 stating a balance is due for $335.46 for the month of 12/2020. On 08/01/2020, 08/03/2020, 08/04/2020, 08/05/2020 and 08/06/2020, I called the Sales Rep and told him about the statement from Southeast Toyota Finance. He became rather upset and raised his voice stating there is nothing he could do. He stated it was not there fault and I was responsible. I stated he made a mistake on the Lease Pay Off form and he knew when the lease was going to expire, he stated he didn't know. I asked him, how could you not know when the lease would expire and decide how many months had to be paid. I left messages to the Finance Rep, Sales Manager and Sales Rep and have not received any response. The Sales Rep didn't know what he was doing. I spoke to Southeast Toyota on 8/03/2020 and stated they only received a check from Miracle Toyota for $1347.87. They referred me back to Miracle Toyota. Also, the Finance Rep asked me when signing the new contract if I wanted American Warranty Maintenance Service and I told him no. I just noticed the contract for $384 and one for $517. I called him in July a///n/d asked him and he said I don't have the $517 contract and hang up on me. On 08/06/2020 I called American Warranty Service Corporation and the Rep verified I do have a contract with them and referred back to Miracle Toyota. When I dealt with the Sales Manager it was agreed my monthly payment would be $370.00, when I met with the Finance Rep, he stated its 390.47. I asked why and he stated once the papers get to him the payment can change. This is fraud and abuse what Miracle Toyota has done. They are losing a good customer.

Refund on Gap Insurance Cancellation, no information regrading refund check process and to which address is being sent since I'm no longer at Florida
I bought from them a Toyota Yaris Ai VIN# *** and after I moved from Florida to Arkansas traded vehicle. I canceled my Gap Insurance through US Warranty in August 8, 2019 after vehicle trade was done August 3. After cancellation agent in Gap company informed refund process was finished by Dealership by providing a check with the refund amount of $682. Got in touch with the only person who at least has given some information Tim *** from the Finance department who after approving told me to keep in touch with the warranty administrator Jessica to obtain info of the tracking number and address where the check is going. This due to me having move out of Florida to Arkansas, I informed if possible to sent check to my new address and they based to my knowledge and talk with the finance manager, told me it was going to be sent to the Arkansas address. I was explained the process will take more or less 2 months after cancellation. As of November 08, 2019 having made calls no one has updated me on the check status, if it was sent and to which address. I today finally got hold of the warranty administrator only to be told she was having a meting and was going to call me in an hour. This has been the excuse for over a month and going, right now my calls feels like are being rejected and transfer to other departments until it goes back to the cashier or greeter desk and hang up. This process has been tedious and left me with no much options, if I keep waiting I don't know if eventually I lose the right to claim my refund. I have recommended to friends to go and buy cars here, but this makes me question service after. I have my documents to provide if needed. I might try to call US Warranty and report this to see what they can do on their end while I get in touch with my boss on my Chrysler dealership to see if we can contact the GM of Miracle Toyota regarding this issue. I understand given I work in warranty for Chrysler, the process it takes but this is getting ridiculous and is unprofessional coming from Miracle Toyota. To not keep the customer informed and updated due to me from their point of view no longer being a customer they have to take care for, is disrespectful.

Vehicle has had a check engine light on been at dealer multiple times for check engine light being on still not fixed.
It's a 2018 Toyota Yaris IA Manual trans, YR/MDL 2018/6263 A. The car right now has 47x miles on it I'm the First owner of the car. R/O number are ***/1 dated for 7/02/2019,***/1 dated on 6/29/2019, ***/1 dated for 07/09/2019 though 07/12/2019 on these days I had a car rental that I paid for out for pocket. The car has been in for check engine light on they couldn't figure out what was wrong with it and why the light kept coming on now I want in on 09/21/2019 with check engine light on again it's saying Engine System Malfunction dealer told me I would have to pay $147.00 just for them to check diagnosis on the vehicle. I told them I have extended warranty on the vehicle and that I've been there multiple times for the same reason and nothing is being done. My concern and the way I feel about this is that their waiting for my warranty to run out so that they can fix the car and charge me a lot for it.

Miracle Toyota of ***, Florida deceived and defrauded me of over $2,000 .00 on the purchase of a 2015 Toyota Highlander XLE.
Miracle Toyota of ***, Florida defrauded me of over $2,000 .00 on the purchase of a 2015 Toyota Highlander XLE.
On the 4/18/19, I met with a sales representative at Miracle Toyota to purchase a 2015 Toyota Highlander XLE, I brought in an internet ad from ***.com showing the price of $24,391. The car was brought in and after a short inspection, I decided that I would purchase it for the listed prices of $24,391.00. We negotiated the price of my Trade In, a 2011 Toyota Camry with 74,000 miles for 5,500. During the discussion, a manager passed by and listened in to the conversation and commented that the price of the Highlander was $25,000. I showed him their add and remarked to him that $600.00 plus dollars may not mean anything to Toyota but to me a senior citizen, it was a lot of money. He left saying "OK" .
About six hours later since we started, we began the signing process. It was dark on outside and most of the workers had left, we were exhausted. The Toyota rep just kept pushing the paper before us and saying " just sign here, sign here, so that we can get done" with very little or no explanation. Unfortunately we were deceived by their friendliness and signed the papers without verifying what we were signing. Exhausted and tired, we left the office after 9:30 PM.
The following morning we decided to look at the document and were astonished to see that they had raised the sale price of the vehicle from $24,391 to $26,478.00, over $2,000 .00 difference. In addition they added other things that we did not order nor discussed.
A few days later we took a witness along to our scheduled meeting with the Manager. We questioned the price deception and other charges that were never ordered or discussed. The Manager in the presence of my wife and my witness kept insisting that the price of the vehicle was $24,000. Plus dollar as agreed, despite the fact that the document showed the sale price of the vehicle as $26,478.00 . He kept showing the total payment of $24,232.58 as proof that we got the vehicle for the agreed price. This was not the sale price, but the final payment after all the Tax, warranties, insurance and other additions were calculated and my $5,000.00 Trade In and $3,000.00 cash payment were deducted. We were robbed of over $2,000 .00 by a giant company with no recourse.
I am convinced that we were targeted to be robbed because we were Senior citizens.

My car blew its head gasket on 3/12/19. I have a Limited Powertrain Warranty with Miracle Toyota. Miracle Toyota is failing to honor it.
Car head gasket blew on 3/12/19.
*** verified that it was the head gasket on 3/22/19.
I had it towed to Miracle Toyota on 3/26/19.
Miracle Toyota is saying that the warranty company won't honor the warranty because of no proof that the spark plugs were changed at 120k miles.
I have a great service record for this car. I do all that is recommended or required within reason. I would have done spark plugs if recommended for the warranty. It may have even been done. I just don't have the proof.
The service manager, Mike R says he agrees and that the warranty should be honored as the spark plugs don't have anything to do with a blown head gasket. But they keep blowing me off. They have had my car for 80 days and it's starting to affect my job not having a car.

I've been trying to get some documents sent to the G company a policy which I purchased through Toyota. I've called 5 times and no return call! I'm out of state and can not physically go there to pick up documents. A simple return call, how hard is that. Gs are time sensitive, and the run around with Toyota is ridiculous. Bad business practice!

Was lied to about paying old car balance and lied to about total finance balance, paying for a car I don't have was all added to my new payment.
O brought a 2017 high lander on 10/24/2018 trading in my 2007 camera. It was my wife car and she owed a balance 4100 and some change. After telling them I don't want to pay for this car and a new car they stated they will clear my balance and pay my car off. Then I asked them will any balance go towards my new car I was told no. I said if so I don't want a new car I will keep my old car pay it off then come in and get a new car on a later date. So Toyota worked a xeal said they will pay the car off it becomes theirs and up top of that they kept my rims I paid 12 hundred saying it was apart of the deal and I clearly did.not say so , but they would not let me get my rims back. Well in the finance room doing the paper I ask the finance man what's the balance of my car he told me one price and added all the sales tax and dealer fee so the high lander was 26,200 and after all the taxes and dealer fees the amount was28,723.36. So we asked him is that what we are being charged and why so much he broke it down about the fees and it added up. Ok Then we ask will that be the amount we habe to pay back he said no the bank thay finance you have fees like interest on your loan. So after he did the paper work we ask him was they pay g my car off and not add g anything to my new loan because I don't want any upside down payments and if I have to make any payments on that old car I will just keep my car and get a new car later. He said no it would not get added on to the new balance. He told is the bank finance us for 28,723.35 and we have have to pay them back 33,708.28. After he said that we ask why so much he told is once again the interest on the loanand how long it take to pay it back. I ask him what is the total amount we will have to pay the bank interest in all he then circle the amount and said this is it interest and all and the amount was 33,708.28 we asked again the old car will not be added he said no we are paying it off. Well a month and half later *** sent me my paying receipt book that had the amount that I owe and show that we will owe them $41,755.56 and 33,,708.28 so that made me look at our contract and when we looked my wife and I, seen that the finance guy had added the balance of my old car to our new loan, and the amount thay was suppose to be our total pay off balance to the bank was the amount the bank actually Finance that's for which cause the pay back amount to reach 41,755.56 and not 33,708.28 for a used 2017 high lander. He lied after asking him will they add the old car, and then I'm still pay g for my old car and new car combined together in one payment but they still have my old car or sales it. Toyota miracle should red He my contract making it right with the bank for the price he said was being financed without adding my old car balance to my new car balance. or cut me a check for the balance 4,733.58 so I can send that payment to *** to knock of so of them payments or five me my old car which I'm havi g to still pay for.I was scammed into a contract after being lied to about several different issues. 1. My car would be paid off in full. 2. no balance adding to new car payment loan. 3.What was be I g finance and all the amount was wrong. I have my contract where he circle the amount we would have to pay the bank back, but in reality that amount was for the amount financed by the bank so he circled that to hush us cuz if you would have Circle $41,755.50 that would have raised questions about why so much and we would then see he added the old car payment to the new loan. So after making my second payment we looked over the paperwork seen it with her right we gave Toyota to call they will send an ad Diggs and fees and everything just wasn't at enough so they told us to come in it asked questions and they should we get all the answers we need.

I took my vehicle which was compliantly fine for a recall and it came back with a light that won't turn off. Now they don't want to be responsible.
My vehicle had a recall for the air bags and spark plugs. I took it to the dealer for them to replace and fix recall. When I go and pick it up after work was done. I notice the light that indicate doors are open stay on. I when back to the dealer to let them know and fix it. They came back to me saying that they can do a diagnostic free of cost but that I need it to make my self responsible for the repair. I indicated to them that my vehicle wasn't like that when I drop it up early morning. Because the piece and labor value is over 1,200 they don't want to make them self responsible, for something they broke. My husband provide to ask for a manager, manager didn't help us at all and indicated to us to call corporate but there is nothing he could do.

Service department can't find out why our car won't start after a couple of months of being there for service. Our car is not yet a year old and has been at the garage twice for the same thing. Each time they say they don't know what is wrong and send us home. We will never get another new car from Miracle Toyota again.

false information to consumer from finance manager
Bought a new vechile on 1/26/18 . Johnathin said we had to buy gap insurance through the dealer since we financed through toyota. We also bought an extended warantee . We called our insurance company and they said they lied to us and we could buy Gap insurance any where we wanted. 1/30/18 we were so angry we canceled both the gap ins. and the extended warantee. we signed both cancellation papers. and he said they were closed at the moment but would foward everything the next business day. On 5/1/18 we talked to the finance manager about this he made a call and said everything is Ok. So before we left I called toyota financeing and they said nothing was ok. Johnithin made another call and said " Oh I misunderstood them their cutting a check today to credit my wifes loan. On 5/10/18 no refund was received from miracle toyota. Talked to finance manager 3 times and customer relations once but we are very concerned. The total refund is around $4700.00 . We have the copies of cancellations we gave to the finance manager and have no way of knowing if they were ever turned in. We canceled all our extras of our sale after we were lied too. we have been calling toyota finance since 1/30/18 but nothing has been credited.

paid for new tags/insurance (had original)
will not provide second key fob
"free" oil change is in financing
never asked for paintless dent insurance
purchased date: 12.30.17
purchased vehicle: 2014 rav4
sales associate: Sam D
finance manager: Nello F

1. Was charged for new tags when I informed them that I wanted transfer my original tags. (See attached supporting document)
2. I asked for the second key fob that originally came with the vehicle. I was told that I would have to pay 599.00 for the second one. They are attempting to charge me for something I never received (see attached supporting document)
3. They sold the idea that all oil changes are free when you purchase a vehicle with them. Upon further inspection, the "free" oil change was in the financing of the vehicle. (See attached supporting document)
4. Added Paintless Dent insurance to financing and was not informed or even asked if I wanted it. (See attached supporting document)
5. Physically returned to the dealership on Thursday, February 8, 2018 and was told, by Nello F, that the request for a refund would have to reviewed. No response.
6. Contacted Nello F, via telephone correspondence, Monday, February 26 2018 and Tuesday, February 27, 2018. Left messages. No response.
7. On Thursday, March 1, 2018, Nello F returns the previous calls stating that the refund is being processed and is on its way. No refund has yet to arrive.
8. Contacted Nello F,via email correspondence, on Thursday, March 22, 2018. No response. (See attached supporting document)

Salesman did not fulfill his promise after I had bought a car from them.
I leased a car in miracles toyota in 2015. I went there to have my leased car for tire rotation in dec 19,2017. Salesman came and talked to me telling me that I'm eligible to return my lease car and get a new one. My original plan is to buy the lease car that I have but he convinced me that I can get a better deal when I buy a new car. After some negotiations, I was convinced to buy a new car. I asked him what should I do with my lease car, he told me that he'll take care of it, all the payments, as long as I purchased a new car from them. He even told me that I don't need to pay for the service of tire rotation because he got me covered as long I will get a new car from them. All I have to do is to leave the car there and drive a new car and I agree with the new monthly payment for my new car. So I agreed.
In January 5,2018, I got a bill from them that I owed $2713.26 for the wear and tear of my lease car. I went there to complain. The sales manager agreed to pay for it as long as I will purchase another car from them. My husband has a lease car from them too so I agreed thinking that they will give me a fair deal but they are overpricing the car that we wanted to buy so I did not agreed with their offer. The sales manager said he is sorry that he cannot help me with the charges for the wear and tear it's because im not buying another car from them. That's very unfair for me, in the first place their salesman made me believe that I don't have to pay anything for my lease car as long as I will purchase a new car from them. Then after I signed for a new car, they will charge me for the lease car.

Paid for service and repairs. Repairs and service was not done.
I had Taken my Toyota $ runner to the dealership for a few issues I was having with the car. Once I picked up car the the same dash lights were on and the issue was not resolved and was then advised that I needed some additional work. The advisor had called me and recommended induction cleaning and a power steering fluid change. I agreed. The car in still having issues and the power steering fluid was not changed. Therefore I don't believe that any work was competed and I paid them over $800 and no issues were resolved