Miracle Method of Tempe and Scottsdale

Review: After postpoming work for tub. since 2/23/2015, sent worker out. He said did not have right tools or equiptment. Further work was told to do was not right. Couldn't do , and left. With stating owner would call back and contact me to figure out what to do.

No call back since then. Need call and / or deposit back.

Hope you can helpDesired Settlement: Would like to see work properly done and finished

Business

Response:

The customer claims their was a delay. There was a delay, due to technician absences (ten total days) related to illness (including two hospital visits) and to family deaths. Though we cannot control these types of scenarios, we stayed in touch with this customer very diligently, to keep him informed.When we did arrive, our technician started to clean Mr [redacted] shower; after getting to the tub surface, we found that there were two dozen chips in the tub. Mr. [redacted] then started showing us other chips and cracks in the shower walls that were not in the options he chose from the estimate provided. I gave Mr. [redacted] two (2) options when I looked at his job in February: (1) repair just the tub, but not the walls, as he said they were acceptable as they were, (2) clean off soap sm and build up, and repair three (3) chips (these three were the only ones we could see at this time), then buff the tub only, and not walls. Mr. [redacted] chose the second option, based on the lower price.I did answer Mr. [redacted] calls, and left messages. When I could connect with him, I went back out to review his tub/shower unit. We went over the job and I explained that the unit needed repairs. I left the price the same, except for the additional repairs he showed the technician (ones not originally noted, but now visible). The difference in the price was $175.00, and Mr. [redacted] declined because of the price. We have refunded Mr. [redacted] deposit to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I over paid the bill and the owner agreed to a 45.00 refund however he never sends the check. I have called several times and the same results.Desired Settlement: Get my money back.

Business

Response:

We will honor coupon, It will go out this week I will e-mail you when it goes.If you need more of the story please let me know. [redacted], OwnerMiracle Method of Tempe[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You sent E Mail saying Miracle Method of Tempe said they were going to honer my coupon and a check would go out week of4/1/15. They have told me that same story sence Jan,15. Please get this done as it is effecting my health worrying about it. Thanks [redacted],Retired WW2 Veteran

Review: Company was hired as a sub contractor to fix a crack and refinish a resin built in bathtub. They cancelled the original appointment the day before and had to reschedule for the following week. They refused to try and get an earlier appointment. When they did show up they prepared the crack for finishing and patched it. They then sprayed the tub with a white color. I was told they would return the following day to sand and polish any imperfections in the tub. They did show up and proceeded to sand and polish the surface of the tub where required. When the tech called me in to check out their work, I was dismayed to see multiple areas that had been sanded but not polished, orange peel finish in some locations, pits where apparently a poor job of cleaning caused the paint to pinhole the surface and an overall job of totally unsatisfactory. The tech, who had told me he "was the best the company had" absolutely refused to fix the problems that I showed him and walked out of my house. I contacted the contractor and he said that they would come back and finish the job. That was in October and I have yet to hear from them. After being treated like trash by their tech, I do not feel it necessary for me to call them but that, due to the improper way they conducted business should call me.Desired Settlement: They should not advertise "We give you a high-end look without the high-end cost. We refinish your countertops, tubs, showers and tile in place making them look and feel like new" or "Refinishing performed with the right materials and using the right procedures produces incredibly beautiful results! But not all refinishing is the same. No other refinisher delivers the quality work or level of service consistently offered by Miracle Method.

Miracle Method was founded in 1979 and we have proven our track record of superior performance and customer service with over 1 million satisfied customers. The combination of diligent preparation, our proprietary MM-4 bonding agent, advanced coatings and final detailing sets Miracle Method apart from all other refinishers."

These "promises" are worthless based on the results I have seen and could be considered false advertising. They should not be considered to be a member of the Revdex.com for their business practices.

I just want my tub to look the way they promised it would.

Business

Response:

ID #[redacted]We were hired by an independent contractor to do a repair on

a cultured marble garden tub that the homeowner, Mr. [redacted] said that the

contractor damaged. I went and looked at

it. The tub had a crack on the top back

left corner. I explained what we do and the process of fixing the crack

and gave my proposal to the contractor. The contractor and the homeowner decided, together, to have us refinish

the entire tub as well as repair the crack. We called the homeowner and set up a schedule for us to

refinish and repair his tub. The

schedule did need to be changed, as our company is small and I had technicians

who called out. This is an unavoidable

issue in a small company. With 4-5 fully

booked technicians in place, if one calls out, jobs need to be rescheduled.Apparently, the contractor has been having some issues with

his work on this job, so he and the homeowner were in negotiations over a few

different issues. When we completed our

work, we were told, by the contractor, that the homeowner was not happy with

the work. He said we damaged his tub

spout, which was removed during our process. He also stated that he did not like how the surface looked in a couple

of spots. We were informed of this by

the contractor, and immediately offered to go look at it and, if needed, to set

up a time to go back and fix our issues.The contractor passed our offer on to the homeowner, but let

us know that the homeowner does not want anyone from his company or ours back. We were surprised and disappointed to read

that he was “expecting” a call from us when he had instructed us not to contact

him. We always stand behind our work, we

always attempt to resolve any issues that a customer might have. We want to do that in this case as well.I said that I would call him and try to work out an

arrangement to resolve our portion of the work. The contractor asked me not to, and said that he would talk to the

customer again and let us know. That is

where we are at this point. We are

waiting to hear back from the contractor.I am more than willing to go back and finish and/or resolve

the job as it pertains to our refinishing. From what I have been told, the area of discontent is an easy fix. If the problem is through a result of my

company, I would not have any issues with redoing the work. Again, we always stand

behind our work, we always attempt to resolve any issues that a customer might

have. We want to do that in this case as

well.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I did not tell the contractor that I did not want the tub repaired as it should have been when the company came out to do the refinishing in the first place. Why did this company representative stand and look me in the eyes and absolutely refuse to fix it while HE WAS THERE TO FINISH THE JOB BUT WOULD NOT?? I do NOT WANT THE SAME SMART ALEC PUNK KID HERE AGAIN, but someone who is experienced enough to realize that sanded areas need to be polished to look correct and that cracks should not be easily seen with "lumps" but smooth to the touch and visually not noticeable. I did not tell the contractor to not have this company come back to finish the job. That is another issue. Meanwhile, I want the tub finished correctly and no, and I repeat, no more mistakes including orange peel finish, pits in the finish due to not clearning the tub correctly and not polishing the tub correctly and finishing the job etc.

Regards,

We decided to use Miracle Method to refinish both of our bathtubs. We contacted them and scheduled an appointment. The first day of our two day appointment, my wife took the day off from work. We received a phone call from Miracle Method two hours before the scheduled time stating that they would not be able to make the appointment and would have to reschedule for the next week. Due to the inconvenience, I requested to be compensated. We were told we would be given $50.00 off and tub cleaner. On the date of the new appointment, my wife took a half day off from work and NO ONE showed for the appointment. When I called Miracle Method they apologized and said it was their mix up and rescheduled for the next day. I again asked to be compensated for the inconvenience and was only given and additional $25.00 off, which is unacceptable. The work they did was okay, but their customer service is horrible.