Miracle Mango

In reviewing *** *** account I see she ordered her day trial on April 6th, and that trial would lapse on the 21stOur records show she contacted our customer service department on 4/30/and chose to cancel using our IVR system Customers are always able
to speak with a live customer service agent by simply pressing zeroShe also made no attempt to reach out to us by emailI’m happy to assist her by issuing a refund for the $charge on her card, and have done soThe trail terms, and continuity program she signed up for were clearly outlined on the trial sign up page (http://www.miraclemango.com/try.html) and she needed to click the check box next to the terms acknowledging she had read themIn addition, this information was also provided with her order she received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I ordered a "free" trial of Miracle Mango on 4/21/15, all I was supposed to pay was the shipping per their website (http://www.miraclemango.com/try.html). My bank account was fraudulently charged $84.95 and this was not what I agreed to. I called the number given and I was not able to speak to a real person. It did allow me to cancel but when I tried to go further to talk to someone it said, "Thank you, goodbye" and hung up. When they took the money out of my bank account, it also overdrew my bank account because there wasn't enough money in there to cover the $84.95 that they withdrew. There was enough in there to cover the $5.99 shipping, but not the $84.95Desired Settlement: I would like a full refund of $84.95 and also the overdrawn fee of $28 for a grand total of $112.95

Business

Response:

In reviewing [redacted] account I see she ordered her 15 day trial on April 6th, and that trial would lapse on the 21st.