Miracle-Ear Centers

The company responded via phone as follows: The company completed a job on the consumer's house through a designerThe consumer still owes the company $and the consumer did add on some extra items. The company has attempted to call the consumer several times, however, she has never
gotten back with them.The company wants her to call them and he will send someone overCall his cellphone at: 1-440-781-9367.The company was surprised by this complaint

I am currently out of the country. I will be returning in two weeks. I will look into this complaint as soon as I return. 

Review: I purchased a pair of hearing aids on May 21, 2014 with a very explicit list of the features I wanted. Mr. [redacted] called the factory to confirm that I could get my features with a model ME-4. I ordered them and paid $695.00 deposit with the balance of $3,000.00 to be paid by my insurance company.

When the hearing aids were delivered, all of the features I ordered were not programmed into the units and Mr. [redacted] called the factory and was told he could program them to suit me. In subsequent conversations with Mr. [redacted], I was informed that the features I ordered are not available in the model I ordered and in order to obtain the items it wanted, I would have to go to a higher priced model.

Mr. [redacted] said I could either exchange them for the more expensive model or obtain a refund. I said I wanted a refund and was informed that I would have to pay a $150.00/ear fitting fee or $300.00 total. I disputed the fitting fee as I did not receive the hearing aids as ordered and I was accused of breaking the contract and SCAMMING my insurance company.

I have e-mailed Mr. [redacted], owner and truly hope he will rectify this complaint as I have purchased numerous products from his firm and never had a problem like this before.Desired Settlement: I want a FULL refund of the $695.00 credited to my credit card and would appreciate an apology from Mr. [redacted] for accusing me of "SCAMMING" my insurance company.

Business

Response:

I am currently out of the country. I will be returning in two weeks. I will look into this complaint as soon as I return.