Miracle-Ear Center

I see that the customer responded to our response.Not sure what if anything I am supposed to do at this point I followed the link and it does not appear there is anything for me to fill out or respond to.Anyway, nothing has changed on our end.The customer purchased an automotive performance clutch for his vehicle from us He installed it and believed there was something wrong with it I offered to let him return it and we would test it I told him if we found something wrong with it I would replace it under warranty If we found there was nothing wrong with it I would return it to himHe agreed to this.We tested it and there was nothing wrong with it and returned it to the customer as agreed URD feels that we have met our obligations to the customer, followed our warranty procedure and fulfilled with I promised to do for the customer.Steven "G***" D***_________________________________________Underdog Racing Development LLCwww.URDUSA.com [redacted] x*###-###-####

URD has done everything we agreed to do in the matter. The customer believed there was something wrong with our clutch. I offered to let him send it in to be tested and it was found to be in specification in all regards. I told him if I found something wrong with it I would replace
it under warranty. If there is nothing wrong with it I would return it to him (*** *** *** ***)It was returned to him. Again URD has done everything we agreed to do for him

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Since filing the complaint, I received a new replacement clutchHowever, the new part arrived weeks after originally sent in for testingIn that time I installed another clutch, thus the request for a refund rather than a replacement partUp to this point, URD has not allowed the part to be returned for full refund.
Regards,
*** ***

I see that the customer responded to our response.Not sure what if anything I am supposed to do at this point.  I followed the link and it does not appear there is anything for me to fill out or respond to.Anyway, nothing has changed on our end.The customer purchased an automotive performance clutch for his vehicle from us.  He installed it and believed there was something wrong with it.  I offered to let him return it and we would test it.  I told him if we found something wrong with it I would replace it under warranty.  If we found there was nothing wrong with it I would return it to him. He agreed to this.We tested it and there was nothing wrong with it and returned it to the customer as agreed.  URD feels that we have met our obligations to the customer, followed our warranty procedure and fulfilled with I promised to do for the customer.Steven "G[redacted]" D[redacted]_________________________________________Underdog Racing Development LLCwww.URDUSA.com[redacted] x*###-###-####

Review: Ethically wrong - my mother was dying of cancer - went to the office in a wheelchair to look at getting hearing aids on 9/24/13- she shared about quitting her chemo and radiation treatments (she had been given 2-3 months to live at the time). She passed away 12/9/13. We asked if they would consider giving us a partial refund or allow us to return the new hearing aids costing $5,000 for resale. She refused per their policy of no returns after 30 days. The contract is setup on automatic monthly payments out of our mother's bank account (which barely has $1,000 in it). Our issue is why would they sell a $5,000 contract on hearing aids to a dying woman with no money?Desired Settlement: Partial/pro-rated refund on $5,000 for new hearing aids used less than 60 days. They can re-sell/re-program them for someone in need

Business

Response:

Please See Attached

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Please see attached.

Business

Response:

Dear [redacted],

Per our discussion today bout the untimely passing of my patient ,

[redacted].

She came to my office 09/24/2013 for a hearing evaluation. She made

mention that she had stopped her treatment for cancer, and that was all.

She wanted to have a better quality of life by purchasing hearing aids for

her hearing loss. At the time of purchase the return policy was discussed

and she read and understood RCW 18.35.185(1) would allow her to return for

reasonable cause within 30 days.

She applied through [redacted] for credit to purchase the hearing aids.

That is the company we use for financing for our patients. She was

approved. We only supply [redacted] the information the patient provides

from a [redacted] application. We have no control who is approved and who

is not.

This is all unfortunate, it is not our policy to tell anyone they are not

entitled to hearing aids. As for the [redacted], that is the financing

company we are currently using.

I feel comfortable having helped [redacted] while she was she with us, and

would not have done anything different. She was a nice lady and I am glad

I had the opportunity to help her.

Sincerley,

[redacted] A.A.S, BC-HIS

Miracle Ear