minuteKEY

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Minute Key received a request for a refund from the customer on 7/27/for $We sent a refund through on 7/30/via [redacted] On 9/7/customer contacted Minute Key through our website and explained that they had yet to received their refundMinute Key confirmed customers address and sent a second refund check on 9/9/to the customer Minute Key will follow up next week and confirm receipt Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

The customer in question initially contacted our customer service and requested a receipt on 11/14/2016, since the transaction failed we couldn't generate a receiptCustomer contacted Minutekey again on the same day as her transaction and requested a refundCustomer was asked for more information so that we could find her transaction, once we received that info the customer was contacted and the customer was told that her refund was processed; and that she would receive her refund in the mail in the next 5-business daysThe transaction occurred on the 14th and the customer was notified on the 14th that her transaction was processedI feel she contacted your organization prematurely

Hello, Mr [redacted] refund of $was mailed on Friday, 03/18/ We normally process refunds twice a week However, we recently hired a new customer service representative and due to training, refunds were delayed A batch of refunds were processed and mailed on Friday, 03/11/and another batch mailed Friday, 03/18/ Mr [redacted] should receive his refund in the mail in approximately 3-business days Please let me know if you have any further questions or concerns.Sincerely,Mr***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Additionally I stand by my prior comments ,as it is my belief that the refund was either never sent out , or it was stolen, I do not believe the [redacted] could loose or damage(Destroyed during mail processing) 2 letters from Minute Key to my address. It is suspect that all complaints not only on the BBB site but from all over the web are pertaining to people who are aggrieved because the were not issued a refund when one was due . Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as the money is actually deposited My last comment is the call center never disclosed that they are a 3rd party provider and not a employee of the company
Sincerely,
*** ***

Mr***'s refund request was brought to our attention this morning from our 3rd party call centerWe were able to locate his transaction and successfully issue a refund for his purchase.At Minute Key, we take pride in ensuring our customer’s satisfactionWe are taking steps to resolve these
issues and our ultimate goal is 100% customer satisfaction.Mr***'s refund will appear on the card that he originally paid withWe deeply value our relationship with our customers and are committed to providing the highest level of service simply because our customers deserve the very best.The customer has also been notified via email regarding this matter. Thanks, **

Hello,  Mr. [redacted] refund of $3.00 was mailed on Friday, 03/18/16.  We normally process refunds twice a week.  However, we recently hired a new customer service representative and due to training, refunds were delayed.  A batch of refunds were processed and mailed on Friday,...

03/11/16 and another batch mailed Friday, 03/18/16.  Mr. [redacted] should receive his refund in the mail in approximately 3-5 business days.  Please let me know if you have any further questions or concerns.Sincerely,Mr. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Additionally I stand by my prior comments ,as it is my belief that the refund was either never sent out , or it was stolen, I do not believe the [redacted] could loose or damage(Destroyed  during mail processing) 2 letters from Minute Key to my address.  It is suspect that all complaints not only on the Revdex.com site but from all over the web are pertaining to people who are aggrieved because the were not issued a refund when one was due . 
Sincerely,
[redacted]

We have apologized to the customer regarding dropping the ball on this refund. The customer's transaction was found and processed. We have mailed the refund and contacted the customer to updated them. At Minute Key, we take pride in ensuring our customer’s satisfaction.  Unfortunately, we did...

not meet your, or our own, expectations. We are taking steps to resolve these issues and our ultimate goal is 100% customer satisfaction.

Initial Business Response /* (1000, 5, 2015/09/10) */
Minute Key received a request for a refund from the customer on 7/27/15 for $4.00. We sent a refund through on 7/30/15 via [redacted]
On 9/7/15 customer contacted Minute Key through our website and explained that they had yet to received their...

refund. Minute Key confirmed customers address and sent a second refund check on 9/9/15 to the customer.
Minute Key will follow up next week and confirm receipt.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The customer in question initially contacted our customer service and requested a receipt on 11/14/2016, since the transaction failed we couldn't generate a receipt. Customer contacted Minutekey again on the same day as her transaction and requested a refund. Customer was asked for more information...

so that we could find her transaction, once we received that info the customer was contacted and the customer was told that her refund was processed; and that she would receive her refund in the mail in the next 5-7 business days. The transaction occurred on the 14th and the customer was notified on the 14th that her transaction was processed. I feel she contacted your organization prematurely.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,  I have reviewed the customer's complaint and I have researched all correspondence with the customer since the initial refund request was placed. I believe Minutekey's customer service was prompt in responding to the customer's request for a refund. The customer had at one point in...

our email exchanges commented on how prompt customer service was to acknowledge his request. We sent the customer a refund twice via the [redacted]. The mail did not have a tracking number. After the customer didn't receive the first refund attempt, we verified his address and sent a second refund immediately. I'm not sure what the customer is insinuating by suggesting that a refund was never issued or that our own customer service agent would risk their job to steal their refund. I'm proud to say that all my agents go out of their way on a daily basis to ensure that all of our customer's needs are addressed as our ultimate goal is 100% customer satisfaction. We will attempt to send this customer a final refund in the form of a check, we will provide a tracking number and request that the package be signed for upon delivery. We hope the customer is satisfied with this resolution and continues to use our product in the future.Thank You,