Initial Business Response /* (1000, 5, 2014/11/05) */
Hi ***, this is *** *** the head of Minted's customer serviceI just wanted to close the loop on this issueI received your email (below) and am very glad we were able to deliver your order on Saturday and do as much as
possible to recover from our service issuesOnce again, our sincerest apologies for the frustrating experience you had with Minted and I hope you will give us another chance in the future to earn back your trust
Best,
*** ***
VP, Customer Operations
Minted
Response from *** ***:
Hello ***
Thank you for following up on this matterIt is greatly appreciated and nice to know that your company does indeed care about customer service, and that you are seeking to make improvements in your process
I did indeed receive the invitations on Saturday morning and was able to get them out todayThank you for resolving everything so expeditiouslyHave a good day
Initial Consumer Rebuttal /* (2000, 7, 2014/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the matter quickly and provided me with a full refundThank you
Initial Business Response /* (1000, 5, 2014/11/05) */
Hi ***, this is *** *** the head of Minted's customer serviceI just wanted to close the loop on this issueI received your email (below) and am very glad we were able to deliver your order on Saturday and do as much as
possible to recover from our service issuesOnce again, our sincerest apologies for the frustrating experience you had with Minted and I hope you will give us another chance in the future to earn back your trust
Best,
*** ***
VP, Customer Operations
Minted
Response from *** ***:
Hello ***
Thank you for following up on this matterIt is greatly appreciated and nice to know that your company does indeed care about customer service, and that you are seeking to make improvements in your process
I did indeed receive the invitations on Saturday morning and was able to get them out todayThank you for resolving everything so expeditiouslyHave a good day
Initial Consumer Rebuttal /* (2000, 7, 2014/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved the matter quickly and provided me with a full refundThank you