Mineko Marine

We have issued a full refund to this customer and email confirmation of this along with our sincere apologies.
[redacted] Customer Service Specialist [redacted]
FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121

This customer's order was fully refunded on 05/30/2017. The refund will process in accordance with the customer's financial institution. We've emailed them to advise of this. If you have any other questions or concerns regarding this issue please do not hesitate to contact us. Regards,  [redacted]...

[redacted]Customer Service AssociateT  866.526.9426 ext 6749Ej[redacted]@ftdi.com  –––––––––––––––––FTD Companies, Inc.4830  Eastgate Mall  I  San Diego, CA 92112

To Whom It May Concern,We have researched order [redacted], and a full refund has been issued to the customer.Please let us know if you have any questions
Thank you,
[redacted]
Corporate Customer Service
Specialist
FTD
Eastgate Mall
San Diego, CA
Phone:
Email: [redacted]

We limit one discount per order which is stated at the bottom or our homepage. This customer had already taken advantage of an offer for 25% off of her order. As far as her suggestions on how to restructure our website I have forwarded her comments on to our website design team. We apologize if her...

experience on our website did not meet her expectations.
Regards,
[redacted] Customer Service Specialist
T 866.526.9426
F 858.638.4725
E [redacted]@ftdi.com

An FTD Company
–––––––––––––––––
FTD Companies, Inc
4840 Eastgate Mall
San Diego, CA 92121

Good Day,
In regards to ProFlowers order number [redacted]. The amount of the order was $54.94. Of that amount, you were charged $14.94. That cost was refunded in full. The purchase amount of the voucher is not provided to ProFlowers. The $20 purchase amount is given to [redacted]. We can not refund you this $20 cost as it was not provided to us. In order to receive the $20 back from [redacted] please contact Customer Support at (888) 664-4482 or by email at support@[redacted].com. We have contacted them and notated your account confirming that a refund is expected.

To Whom it May Concern;
 
We sincerely apologize for [redacted] negative experience.
We have a 100% satisfaction on all our gifts and a full 7 day freshness
guarantee on our floral items. We regret that [redacted] was not happy with her
order and that the flowers did not...

meet her or our expectations. I have issued
a full refund for the remaining $48.96 to order number [redacted]
The refund will process back to her card in 5-7 business days. I tried to reach
[redacted] by phone but was not successful. Please let us know if you need further
assistance.
 
Sincerely,
 
[redacted]
Special Programs Support
Agent
*   [redacted]
*   [redacted]
*   [redacted]
 


















An FTD Company
 
FTD Companies, Inc
4840 Eastgate Mall I San Diego, CA 92121
[redacted]

Good Afternoon, We have reviewed this customer's order # [redacted]  and regrettably discovered that his order was not delivered as he requested.  We apologize for the system error that caused his order to not go out.The customer's [redacted] authorization has been reversed.  A new...

complimentary order, along with an apology has been sent to the recipient.  The new order number is [redacted] and is scheduled to deliver on Friday March 3, 2017.Sincerely, [redacted]

We called our customer let her know that the requested refund has been processed.  We educated her regarding the difference in regards to which products are hand delivered and which are delivered in a gift box. Our customer was agreeable to the resolution and stated she will call to order...

flowers in the future and specifically request flowers in a gift box.
 
Regards,
 
[redacted]
Customer Service Specialist
T[redacted]
F  [redacted]
E  [redacted]
An FTD Company
–––––––––––––––––
FTD Companies, Inc
4840 Eastgate Mall  I  San Diego, CA 92121

To
Whom It May Concern,
We
sincerely apologize for [redacted]'s negative experience. We understand that
our sister company Florist Express was not able to find a local florist to accommodate
his request for a specific color flower for his arrangement. Initially a
partial refund was...

issued. I see in our system that a full refund has been
processed in the amount of $195.51. I tried to reach [redacted]e by phone to
confirm that his refund was received and to make sure that everything was taken
care of to his satisfaction but was unable to reach him. Again we apologize for
this experience. Please let us know if you have any questions.
Sincerely,
 
[redacted]
Special Programs Support
Agent
*   [redacted]
*   [redacted]
*   [redacted]
 


















an FTD Company
 
FTD Companies, Inc
4840 Eastgate Mall I San Diego, CA 92121
[redacted]

Dear [redacted], Thank you for contacting ProFlowers. We have researched your account and can confirm that this order was placed online by the customer and not over the phone with a representative. By federal law, all merchants must include a price breakdown of all charges including...

shipping and tax before charging the customers credit card. We have confirmed that the review your order screen did list a breakdown of all charges and it was at your discretion to place this order. Your refund of $21.94 was processed on 2/21/17 by the supervisor you spoke to on that day. Please allow up to seven business days for this refund to reflect with [redacted]. Thank you, 
[redacted]Customer Service Specialist/ Recovery TeamP: [redacted]F: [redacted]E: [redacted]@ftdi.comAn FTD Company–––––––––––––––––FTD Companies, Inc[redacted]  *  [redacted]

To Whom It May Concern,
We sincerely apologize for [redacted] negative experience with his order. [redacted] placed his order on 2/12/16 at 7:21 AM to be delivered next day 2/13/16. During the order process when selecting a delivery date the calendar shows all orders as having a...

“Standard Delivery Fee” premium shipping days read, “Standard Delivery + $9.99, $14.99.”
Prior to the customer confirming an order they are taken to an order review page which shows the item ordered, recipient name and address, billing name and address, card message and all costs associated with the order. The customer then has to click a button that they agree to the order and wish to confirm. When placing an order for next day delivery the order processes immediately and we do not have the ability to cancel or modify the order. [redacted] called in at 8:21 am stating that that delivery fees were too high and wanted to cancel. Being that we were not able to cancel the order we issued a full refund in the amount of $89.18. The order was still processed and was delivered to Joy and [redacted] on 2/13/16 at no charge.
Again we apologize that [redacted] does not agree with our shipping fees. Please let us know if you have any questions or need further assistance.
Regards,
[redacted]
Special Programs Support Agent Customer Service Specialist
[redacted]
[redacted]
[redacted]
[redacted]

We have issued a complete refund of the order and sent an upgraded complimentary order to the recipient with our apology.Regards,
[redacted]Customer
Service SpecialistT  [redacted]
*  [redacted] An...

FTD Company–––––––––––––––––FTD Companies, Inc4840 Eastgate Mall  I  San
Diego, CA 92121

Good Morning,We have reviewed he order # [redacted]  and see this customer's order was refunded in full in the amount of $118.26 on February 17, 2017 upon customer's request.Our apologies for the disappointment.  The FedEx tracking information #[redacted] shows this order was...

delivered on Tuesday 2.14.2017 at 1:13pm to [redacted] Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Namaste Sir or Madam at the Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory enough to me, even though I already ordered from a different company, From You Flowers, a bouquet for tomorrow, so that now two bouquets of red roses instead of only one will apparently arrive tomorrow.  The other weeks will be fine as I will not order further flowers from From [redacted] I will wait for the business, ProFlowers, to perform their promised actions and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On 5/12/2015 we faxed an authorization removal request to our customer's bank to have the authorization hold of $57.58 removed. Additionally we are sending our customer a gift code of $25.00 as apology for the delay in getting the removal done.Regards,
[redacted]Customer Service...

Specialist*  [redacted] An FTD Company–––––––––––––––––FTD Companies, Inc4840 Eastgate Mall  I  San
Diego, CA 92121

Hello Team,Thank you for advising us of this customers' concerns,  we apologize for any delay. We have refunded this customers order in full and have submitted the customers information to have the call reviewed, to ensure this experience never happens again.  We have emailed this to the...

customer along with an apology gift code.Please let us know if we can be of further assistance.Thank you,[redacted]

[redacted] [redacted] [redacted]...

[redacted] [redacted]
*  [redacted]
** [redacted] [redacted] –––––––––––––––––F...⇄ Companies, Inc[redacted]  I  San Diego, CA 92121 FTD | ProFlowers | Shari's Berries | Personal Creations

As of 12/5/17 we have refunded the customer for the free shipping plus we also included care and handling as well. A refund confirmation email has been sent to the customer.  [redacted] FTD Companies, Inc.4840 Eastgate MallSan Diego, CA  92121Phone: [redacted]...

[redacted]@ftdi.com

We never charged the customer for the original order. We did send a complimentary order to the customer's mother with our apologies which delivered on 4/24/2015 At 2:48 PM. Regards,
[redacted]Customer Service...

SpecialistT  [redacted]F  [redacted]E  [redacted].com FTD Companies, Inc[redacted]  I  [redacted]