Dear [redacted] ,We received your communication and are sorry to hear of the difficulty and frustration you experiencedWe appreciate the opportunity to address your concerns.We understand from your inquiry that you downloaded our Video Download Converter (VDC) application which is a toolbar for enthusiasts of this subject Before and during the installation process, we clearly explain that a toolbar will be installed and list the browser settings that will be changed with the option of rejecting these changesOpting out can be done by simply un-checking the applicable boxes prior to hitting the Next or Cancel buttonFurther, all applications built by Mindspark Interactive Network including VDC require the consent of the user prior to installation We seek your consent in a clear, concise and comprehensive disclosure before you download and install our applicationsWe ensure that all language related to applications, whether appearing in the download process or otherwise, is non-technical, easy-to-read, factually accurate, and easy to understand.For those who decide they no longer want our application, it can be easily uninstalled via the toolbar, browser settings or the control panel If, in the future, you choose to install one of our applications again and wish to uninstall it, feel free to reach out to us directly via our customer service websites which can be found under the “Help & Feedback” link on our install page or on the toolbar: [redacted] While we regret that you were displeased with our application, we can reassure you that our software is safe and free from viruses, spyware and malware We are a reputable software distributor with millions of satisfied customers In addition, our software is routinely tested by the top antivirus companies and found to be clean Feel free to contact us directly through http://support.mindspark.com or any of other support sites We believe from your letter that you have already removed the application We therefore cannot offer further assistance or redress on this matter, though we are sorry for your inconvenience Again, if you install any of our applications in the future and need assistance with any of its functions, please contact our customer support as a first measure Thank you for your attention Mindspark Support Team
One of the services provided by this company is an Internet portal which among its features allows for a personalized TV listing grid of ones favorite channels I have reported a problem with the start time for shows being an hour off several times and have never received an acknowledgement that the problem would be addressed and as of this writing has never been fixed
[redacted] , We have received your complaint and wish to address the issue you have experienced Please be assured, that our DirectionsAce homepage does offer access to MapQuest directions in addition to Rand McNally Maps through the “Maps Links” button Unfortunately, from your message, it appears as though our product may have been partially removed from your computer, and this is why you have continued to receive messaging from us In order to correct this issue, the easiest method will be to reset your browser to default settings For directions on how to do so, please follow the appropriate link for the browser of your choice: [redacted] Please let us know if we can be of further assistance by emailing our support team at [redacted] -Mindspark Customer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I entered a website called [redacted] and my computer was hijackedI traced the website back to mindspark Interactive networkI want this company's websites to be investigated right nowI have read other complaints about malware on their websites
Dear [redacted] ,We received your communication and are sorry to hear of the difficulty and frustration you experiencedWe appreciate the opportunity to address your concerns.We understand from your inquiry that you downloaded our Video Download Converter (VDC) application which is a toolbar for enthusiasts of this subject Before and during the installation process, we clearly explain that a toolbar will be installed and list the browser settings that will be changed with the option of rejecting these changesOpting out can be done by simply un-checking the applicable boxes prior to hitting the Next or Cancel buttonFurther, all applications built by Mindspark Interactive Network including VDC require the consent of the user prior to installation We seek your consent in a clear, concise and comprehensive disclosure before you download and install our applicationsWe ensure that all language related to applications, whether appearing in the download process or otherwise, is non-technical, easy-to-read, factually accurate, and easy to understand.For those who decide they no longer want our application, it can be easily uninstalled via the toolbar, browser settings or the control panel If, in the future, you choose to install one of our applications again and wish to uninstall it, feel free to reach out to us directly via our customer service websites which can be found under the “Help & Feedback” link on our install page or on the toolbar: [redacted] While we regret that you were displeased with our application, we can reassure you that our software is safe and free from viruses, spyware and malware We are a reputable software distributor with millions of satisfied customers In addition, our software is routinely tested by the top antivirus companies and found to be clean Feel free to contact us directly through http://support.mindspark.com or any of other support sites We believe from your letter that you have already removed the application We therefore cannot offer further assistance or redress on this matter, though we are sorry for your inconvenience Again, if you install any of our applications in the future and need assistance with any of its functions, please contact our customer support as a first measure Thank you for your attention Mindspark Support Team
One of the services provided by this company is an Internet portal which among its features allows for a personalized TV listing grid of ones favorite channels I have reported a problem with the start time for shows being an hour off several times and have never received an acknowledgement that the problem would be addressed and as of this writing has never been fixed
[redacted] , We have received your complaint and wish to address the issue you have experienced Please be assured, that our DirectionsAce homepage does offer access to MapQuest directions in addition to Rand McNally Maps through the “Maps Links” button Unfortunately, from your message, it appears as though our product may have been partially removed from your computer, and this is why you have continued to receive messaging from us In order to correct this issue, the easiest method will be to reset your browser to default settings For directions on how to do so, please follow the appropriate link for the browser of your choice: [redacted] Please let us know if we can be of further assistance by emailing our support team at [redacted] -Mindspark Customer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I entered a website called [redacted] and my computer was hijackedI traced the website back to mindspark Interactive networkI want this company's websites to be investigated right nowI have read other complaints about malware on their websites