Milton Rentals & Sales Center, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Your text told me he did not take the car apart, he pulled the car into the shop noticed that there was a Bluetooth access. He retrieved the code and paired the phone. The 172.00 was disputed and will not pay for that.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have spoken to [redacted] on the [redacted] of November and let him know that I was going to speak with all the employees involved and back to him in the next day or two.  I will be able to provide you with our position once I complete that task. Thank youFrank A[redacted]General ManagerBayside...

BMW  [redacted]

I am looking into the situation now and will make sure that the cutomer receives their deposit.Thank youFrank A[redacted]General Manager/Center OperatorBMW of Bayside?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted], in his capacity as [redacted] of the Dealership, defers to personal jabs rather than directly addressing the fraudulent activity conducted by BMW of Bayside.
I address each of [redacted]’s statements individually below.“The customer is not understanding or recognizing the mathematical facts. “Frank, in his professional capacity as [redacted] of the Dealership, cites his adverse personal view of my aptitude in lease math as evidence to support the validity of fraudulent consumer lease transactions.  [redacted] doesn’t explain specifically what [redacted] refers to as mathematical facts, choosing instead to opine on thecustomer’s mental capacity.  This approach to covering up fraud is a credit to the Dealership’s reputation, business practices, sales tactics and regulatory compliance. “The lease contract under the section of 9 B lists the amount to be paid in cash $5,544.49 which is comprised of his deposit of $500 and a charge on his credit card for $5,044.49 all this information is also documented on the buyers order.”Section 9B of the Lease Agreement "How the Amount Due at Lease Signing or Delivery will be Paid” contains three line items.  Line items 1 and 2 contain values of zero.   Line item #3 reads:  Amount to be paid in Cash   $5,544.49The Original Lease Order dated 8/*/2014 as well as the bait-and-switch Lease Order dated 8/**/2014 read: TOTAL DUE AT LEASE SIGNING   $5,044.49On 8/*/2014, I paid BMW of Bayside $500 (the “Minimum Deposit”)On 8/**/2014, I paid BMW of Bayside $5,544.49 The difference of $500 was not credited back to me.  Please refund my deposit. “Obviously his deposit is not missing or disappeared.”It is obvious to [redacted] that my $500 deposit is not missing nor did it disappear.  BMW of Bayside stole my $500 deposit and retained it.   [redacted]'s choice of words are telling. Refund my $500 deposit. “Secondly he purchased tire and wheel protection for the $1,419 that is why the final payment is $466.  As mentioned in previous replies this is cancelable.”Frank continues to evade the question.  Why did BMW of Bayside increase my Lease Liability by $1,419 – money I prepaid for BMW Wheel &Tire Protection on 8/**/2014.   Why did BMW of Bayside increase the price of the vehicle by $1,419?  Why did BMW of Bayside increase the GROSSCAPITALIZED COST to me by $1,419?  I prepaid this amount for BMW Wheel & Tire Protection yet it increased my liabilityunder the lease.  Why did BMW of Bayside increase the cost of the vehicle to me by $1,419?  BMW of Bayside might have used this line item as a stuff account to discreetly increase lease price.  BMW of Bayside seems to back into a monthly lease payments without any basis for doing so ( “Lease Fraud”).  Refund the entire $1,419.        “If the customer hasn't already cancelled it and wishes to cancel now we can give him the cancelation instructions. The customer is only entitled to canceling the tire and wheel package.” Cancel it.  Refund the entire $1,419. “He is not entitled to any other refunds there is no violations of any sort in this lease transaction”After voiding an executed Lease Order, BMW of Bayside did not provide any courtesies to as [redacted] states.  BMW of Bayside executed a LeaseOrder, which it failed to honor.  Joseph Colletti and his supervisor offered what they described as free incentives to induceme to lease BMW #2.  Incentives comprised free cold weather package, a $550 price reduction for the difference inexterior color, free NAV and guaranteed next day delivery.  NOT ONE SINGLE INCENTIVE WAS FREE OFCHARGE.  Charges for these items were stuffed back into the price at signing.Deceptive Auto Safety AdvertisingUNBEATABLE SPORTINESSWITH A FEEL-GOOD FACTOR.“intelligent safety features…for that great feeling of knowing one is are always in safe hands.”“BMW provides occupants with the best possible protection”“The BMW 3 Series offers all you need to simply sit back and relax”“Ingenious occupant protection guarantees peace of mind in all seats”“best protection for the occupant, irrespective of their size or seating position”“BMW vehicles are equipped to keep you and your family safe, no matter where you travel”“Top Safety with all new BMW vehicles”“BMW is known for offering the most advanced safety features”“BMW will reduce your risk of collision and prevent injuries if the worst occurs.”“BMW's safety system is able to react with remarkable speed, thanks to the decentralized structure of the network.” “Safety with a high IQ: the safety systems in your BMW react in an accident in a split second,coordinating the deployment of all necessary safety features, from airbags toseatbelt pre-tensioners to active headrests. ““you and your passengers are assured of the best possible protection, whatever the type and intensity of collision.”
 BMW safety restraint systems failed to perform as advertised by BMW of Bayside, as Dealership.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The claimants vehicle was in our care for the replacement of the Vacuum pump, which is mounted on the top of the engine at the rear of the left cylinder head (as viewed from the front of the car). At some point after delivery for said repair, the Engine oil cooler pressure hose suffered a massive...

breach and leaked a significant quantity of oil out of the Engine crankcase in a very short time. The engine, running without oil suffered significant damage to the crankshaft and connecting rods. The engine requires replacement. The customers extended warranty does not cover "hoses" and has denied the claim on this basis as the uncovered component led to the failure of the engine. BMWNA has also denied participation as this claimant is significantly out of the warranty period with 67847 miles on vehicle at time of failure. The original BMW warranty had expired in both time and mileage parameters (4 years or 50,000 miles). He is also the 5th owner of this vehicle so the brand does not consider him eligible for any post warranty consideration. This vehicle also has accident history per [redacted].The customer was understanding of the situation right up until the point the extended warranty company denied the claim, then the failure became our fault within seconds. As shown in the photos attached, the area we worked on the vehicle is accessed through the top of the engine bay at the rear of the engine. The vacuum pump supplies vacuum (air at negative pressure) to run the power brake system. It is not part of the Engine oil cooling circuit and the Engine oil cooling circuit is not touched for this repair. The oil cooling hose that suffered the failure is located at the front of the engine near the bottom of the crank case and is not accessible or visible from the top of the engine bay. A hose clamp tool similar to a vice grip was installed on the leaking hose upstream of the leak to stem the loss of oil so the engine could be filled with oil and tested to determine extent of internal damage. It was through this diagnosis that the engine was determined to be failed internally due to loss of oil pressure. The claimant is mistaken in trying to affix blame for the failure to the tool we used to pinch off the oil supplied to the ruptured portion of the hose. The technician unwittingly left the clamp in place after diagnosis because the Service staff never informed him that the claimant was having the vehicle towed away until after it left...resulting in the loss of his tool.The replacement engine using BMW branded remanufactured parts where available is over $33,000.00. This far exceeds the fair market value for a vehicle that is not in good overall condition with a bad [redacted]. Most insurance companies would consider it a constructive total loss. While we are empathetic to the plight of all our customers, and even offering a substantial 20% discount to perform this work, we feel it would be a poor investment to pursue this repair based on valuation of the repaired vehicle being less than the expense to fix it.Although it is against our best judgment, should the claimant wish to pursue repair with us we will honor the 20% discount to do such. To expect this Dealership to absorb the cost of repair or replacement of a vehicle we did not sell on the basis of a single unrelated repair visit is completely without basis. The claimant should talk to the Dealer that sold it to him with that kind of demand. Respectfully, [redacted]  General Manager, BMW Bayside.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Once they send me the check then the issue been resolved.
Sincerely,
[redacted]

An email was sent to the customer earlier today. Outlining the following procedure1.  A full and final release is being forwarded to the customers home they shoulders receive approx mid week the week of ** Jan 16. Step 2.  They sign the release and mail back to the dealershipStep 3.  The business will send out a check for the $1,000 in five business days from receiving the signed release.  Thank you Frank A[redacted] General Manager / Center Operator BMW of Bayside [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:General manager of BMW Of Bayside (Frank A[redacted]) promised me that he will send me a check for 1000$. It's been almost one month already and  He never sent me a check. I called dealership and sent emails to him numerous of times to see what's going on and why he still didn't send me a check.  Frank A[redacted] completely ignored my phone calls and emails.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer is not understanding or recognizing the mathematical facts.  The lease contract under the section of 9 B lists the amount to be paid in cash $5,544.49 which is comprised of his deposit of $500 and a charge on his credit card for $5,044.49 all this information is also documented on the buyers order. Obviously his deposit is not missing or disappeared.  Secondly he purchased tire and wheel protection for the $1,419 that is why the final payment is $466.  As mentioned in previous replies this is cancelable.If the customer hasn't already cancelled it and wishes to cancel now we can give him the cancelation instructions. The customer is only entitled to canceling the tire and wheel package. He is not entitled to any other refunds there is no violations of any sort in this lease transaction[redacted]
[redacted]

After reviewing the documents here are the facts. 1. Customer purchased car on ** Apr 15 and purchased the tire and wheel policy 2. Customer cancelled the tire and wheel policy and BMW Bayside submitted a check for $3,422.63 to BMW Financial services on * Nov 15 The customer...

should be able to contact BMFS in regards to his account and get confirmation of the above  Thank you Frank A[redacted]General Manager / Center OperatorBMW of Bayside[redacted]   Tell us why here...