Millcreek Carpet & Tile Inc.

I had the worst experience I have ever had with a service vendor with Millcreek I ordered tile countertop, backsplash, and floor installed along with a small piece of carpet The flooring went OK However, the backsplash and countertop took over months to complete I was told that this would all take THREE daysThe tiler got to the job and did not have the correct tile Several times, work was interrupted because they did not have the proper tile and it had to be ordered During this four+ month period, the tiler would show up late or not at all This caused me to miss work unnecessarily The tile work was done so shoddily I wrote a complaint to Gary Gray, the supervisor of Gary Tallant who was my service representative to outline my concerns Neither Gary bothered to call me and talk to me about it I expected that as good customer service I had to call THEM! Without discussing it with me, they sent out an expert with the tiler to show him how to do it correctly Had I not called them, I may not have been there for this discussion! After that, it took still longer for them to repair it In the end, the job looks OK I do have a suspicion that there is no water proof barrier behind the backsplash In addition, the tilers scratched my porcelain sink I had taken great pains to keep the original sink in this kitchen and now it is damaged with ugly scratches During this time, there was refuse from the job sitting outside my house for months at a time I had paid half for this work up front In the end, I had to hold the second half until all was complete, including removal of building materials from my driveway I do not know what would have happened if I did not hold final payment...I'm not sure this job would have been done! When the last of the building materials was retrieved, I arranged for payment in my billpay system No sooner did I have a chance to do this when I began receiving calls from Millcreek's accounting department saying that they are going to put a lien on my house!