Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11865240, and find that this resolution is satisfactory to me Check has been received Regards, S [redacted]
Complaint:
I am rejecting this response because: I have contacted the service manager, and left a message. This was over a week ago and we have not received a call back or a response
Regards,
*** K***
Dear MsK***, We are sorry to hear of your experience. Here at Milgard, we strive to provide excellent customer service and regret you were not able to reach us by phone. If you are unable to reach us via phone, please email the Service Department at [email protected].
Our service department will be in contact with you by email / phone this week. If you have any further concerns, please call 1-805-581-and ask for Catherine, our Service Manager. Sincerely,Milgard Windows & Doors
Complaint:
I am rejecting this response because:I have brought up this issue before, concerning the screen sliding door, falling off the track during movement This issue was brought up three separate times when the three separate technicians came to fix the large glass sliding doorThe response was, this is the way Milgard makes the tracks of the screen doors However, it is embarrassing when guests come over, and slide the screen door, open and shut, and it comes off the track The next guest, not realizing the screen door is off the track, open and closes the screen door, only to find that it now falls down, because it was never on the track from the previous opening and closing So, we really don't know what the solution is, unless a track is built that supports the sliding movement of the screen door Thanks.
Regards,
J*** ***
Dear Revdex.com, The Customer Service Manager was able to call back the homeowner on December 5, He spoke with MsK*** about the $checkThe check process takes a few weeks and the homeowner should receive it soon. Sincerely,Milgard Team
Good Afternoon,We do have a few exceptions to our Full Lifetime Warranty:The following products and services are not covered by Milgard’s Lifetime Warranty and have the different warranty coverage specified below: Milgard will replace the following Products that are defective in materials or...
workmanship at no charge to the Original Purchaser (including parts and labor) for the following respective periods: (1) any window or door screen frame and mesh --one (1) year after Start Date; (2) any integrated blind --ten (10) years after Start Date; (3) any electric motor or basic drive unit of Milgard’s operable skylights --one (1) year after Start Date; and (4) any stainless steel hardware that loses functionality in highly corrosive environments--one (1) year after Start Date.You can view our full warranty description here: https://www.milgard.com/sites/default/files/u/u351/flw1015-full_lifetime_...⇄ Windows & Doors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11865240, and find that this resolution is satisfactory to me.
Check has been received.
Regards,
S[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11865240, and find that this resolution is satisfactory to me Check has been received Regards, S [redacted]
Complaint:
I am rejecting this response because: I have contacted the service manager, and left a message. This was over a week ago and we have not received a call back or a response
Regards,
*** K***
Dear MsK***, We are sorry to hear of your experience. Here at Milgard, we strive to provide excellent customer service and regret you were not able to reach us by phone. If you are unable to reach us via phone, please email the Service Department at [email protected].
Our service department will be in contact with you by email / phone this week. If you have any further concerns, please call 1-805-581-and ask for Catherine, our Service Manager. Sincerely,Milgard Windows & Doors
Complaint:
I am rejecting this response because:I have brought up this issue before, concerning the screen sliding door, falling off the track during movement This issue was brought up three separate times when the three separate technicians came to fix the large glass sliding doorThe response was, this is the way Milgard makes the tracks of the screen doors However, it is embarrassing when guests come over, and slide the screen door, open and shut, and it comes off the track The next guest, not realizing the screen door is off the track, open and closes the screen door, only to find that it now falls down, because it was never on the track from the previous opening and closing So, we really don't know what the solution is, unless a track is built that supports the sliding movement of the screen door Thanks.
Regards,
J*** ***
Dear Revdex.com, The Customer Service Manager was able to call back the homeowner on December 5, He spoke with MsK*** about the $checkThe check process takes a few weeks and the homeowner should receive it soon. Sincerely,Milgard Team
Dear MsK*** Please contact our Service Manager, Catherine at ###-###-####. Sincerely,Milgard Windows & Doors
Good Afternoon,We do have a few exceptions to our Full Lifetime Warranty:The following products and services are not covered by Milgard’s Lifetime Warranty and have the different warranty coverage specified below: Milgard will replace the following Products that are defective in materials or...
workmanship at no charge to the Original Purchaser (including parts and labor) for the following respective periods: (1) any window or door screen frame and mesh --one (1) year after Start Date; (2) any integrated blind --ten (10) years after Start Date; (3) any electric motor or basic drive unit of Milgard’s operable skylights --one (1) year after Start Date; and (4) any stainless steel hardware that loses functionality in highly corrosive environments--one (1) year after Start Date.You can view our full warranty description here: https://www.milgard.com/sites/default/files/u/u351/flw1015-full_lifetime_...⇄ Windows & Doors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11865240, and find that this resolution is satisfactory to me.
Check has been received.
Regards,
S[redacted]