Mile High Drives LLC

I think the customer has already received the requested refundReply if they have not received payment, thank you

HELLO! I'm glad your message was finally forwarded to meMile High Drives was acquired by a bigger rental agency last few monthsThe transition was been an absolute mess! The new outfit hasn't been the most efficientA very few previous customers have had similar complainsI believe the Denver location is also currently closed for the winter until springAs part of the acquisition and non-complete agreement, I forfeited my direct line and email addressHowever, I do still have the leverage to have a refund issued, and can possible request a complimentary rental for the inconvenienceIt's definitely not the way I've done business the last years, and I'm sorry to hear the new outfit was not done anything to address you concern dispute.I opened a new rental location in Las VegasMyself and my entire team are now located herePLEASE reach out to me on my personal email[redacted] DO NOT reply to the Mile High Drives account as I will not be able to receive the messageThe complaint was forwarded to me by their HR officeIf you could also provide a best contact number to reach out to you immediatelyYou will see a phone call from a area code numberI apologize one again for the inconvenience and will look forward to resolving your dispute***

Complaint: ***
I am rejecting this response because: I have not received the refund at this time. Once payment has been made I will accept the response
Sincerely,
*** ***

I think the customer has already received the requested refund. Reply if they have not received payment, thank you.

HELLO! I'm glad your message was finally forwarded to me. Mile High Drives was acquired by a bigger rental agency last few months. The transition was been an absolute mess! The new outfit hasn't been the most efficient. A very few previous customers have had similar complains. I believe the Denver...

location is also currently closed for the winter until spring. As part of the acquisition and non-complete agreement, I forfeited my direct line and email address. However, I do still have the leverage to have a refund issued, and can possible request a complimentary rental for the inconvenience. It's definitely not the way I've done business the last 5 years, and I'm sorry to hear the new outfit was not done anything to address you concern dispute.I opened a new rental location in Las Vegas. Myself and my entire team are now located here. PLEASE reach out to me on my personal email.....[redacted] DO NOT reply to the Mile High Drives account as I will not be able to receive the message. The complaint was forwarded to me by their HR office. If you could also provide a best contact number to reach out to you immediately. You will see a phone call from a 702 area code number. I apologize one again for the inconvenience and will look forward to resolving your dispute. [redacted]