The customer came in to order and pay for her meat pack on July 7, just as she claims From there, however, our versions of the story differ greatly The customer called numerous times to make additional requests about her order, but it wasn't until 7/at about 3:that I spoke to her myself (I am the owner) and she revealed that she was planning to use the meat for a concession at the Bear Paw Festival, that I found a problem with her order As she admits, she used her Quest card to pay for the order It is illegal to use the Quest card to purchase food other than for personal consumption Using a Quest card to purchase food for a commercial enterprise is fraud, and we will not be a part of it We explained this to her when she came in to pick up her order, and told her that we would refund her money Unfortunately, the process is very cumbersome, and it can take days or more to get the money back on the card This is not our fault; it is the way the system is designed She then demanded a cash refund, which is also illegal, and when she didn't get it, she called the police The police determined that we were merely preventing fraud, so they left She has since reported us to the Division of Public Assistance, who will explain to her that commercial purchases with a Quest card are illegal As to her allegations of mistreatment based on her gender or skin color, that is utter nonsense and unworthy of comment She is angry and throwing out any complaint she can think of, because she knows she is in the wrong
The customer came in to order and pay for her meat pack on July 7, just as she claims. From there, however, our versions of the story differ greatly. The customer called numerous times to make additional requests about her order, but it wasn't until 7/at about 3:that I spoke to her
myself (I am the owner) and she revealed that she was planning to use the meat for a concession at the Bear Paw Festival, that I found a problem with her order. As she admits, she used her Quest card to pay for the order. It is illegal to use the Quest card to purchase food other than for personal consumption. Using a Quest card to purchase food for a commercial enterprise is fraud, and we will not be a part of it. We explained this to her when she came in to pick up her order, and told her that we would refund her money. Unfortunately, the process is very cumbersome, and it can take days or more to get the money back on the card. This is not our fault; it is the way the system is designed. She then demanded a cash refund, which is also illegal, and when she didn't get it, she called the police. The police determined that we were merely preventing fraud, so they left. She has since reported us to the Division of Public Assistance, who will explain to her that commercial purchases with a Quest card are illegal. As to her allegations of mistreatment based on her gender or skin color, that is utter nonsense and unworthy of comment. She is angry and throwing out any complaint she can think of, because she knows she is in the wrong
Complaint: ***I am rejecting this response because: I never spoke to him at all he is fabricating this I spoke to a sales man at counter three weeks before one time when I was paying casts not his business what I do with the meat or anything else I pay forI never mention any thing to himit was greg who told me I had a commercial kitchen which he assume to be truehowever he is wrong , I called police on him he is trying to pretend I spoke to himI did not.I had been buying meat for three weeks with my cash.He has been reported for theft and fraudthe fact of the matter is I do not have my refund on my card nor the meathe has no right to tell me what I can and cant doIn his head its ok to do what he is doingbad customer servicehe made me miss a day at my job and lost wages .He is not s social worker nor a case managerInever spoke to him until ui came to pick up my order.this is not going to be an ongoing rebuttal to his lieI need to buy food and have no moneythe state of Alaska is aware of his fraudit takes a few minutes to credit my account.what ever reasoning he tries to stand by is from hearsay and did not come from me.Sincerely,*** ***
The customer came in to order and pay for her meat pack on July 7, just as she claims From there, however, our versions of the story differ greatly The customer called numerous times to make additional requests about her order, but it wasn't until 7/at about 3:that I spoke to her myself (I am the owner) and she revealed that she was planning to use the meat for a concession at the Bear Paw Festival, that I found a problem with her order As she admits, she used her Quest card to pay for the order It is illegal to use the Quest card to purchase food other than for personal consumption Using a Quest card to purchase food for a commercial enterprise is fraud, and we will not be a part of it We explained this to her when she came in to pick up her order, and told her that we would refund her money Unfortunately, the process is very cumbersome, and it can take days or more to get the money back on the card This is not our fault; it is the way the system is designed She then demanded a cash refund, which is also illegal, and when she didn't get it, she called the police The police determined that we were merely preventing fraud, so they left She has since reported us to the Division of Public Assistance, who will explain to her that commercial purchases with a Quest card are illegal As to her allegations of mistreatment based on her gender or skin color, that is utter nonsense and unworthy of comment She is angry and throwing out any complaint she can think of, because she knows she is in the wrong
The customer came in to order and pay for her meat pack on July 7, just as she claims. From there, however, our versions of the story differ greatly. The customer called numerous times to make additional requests about her order, but it wasn't until 7/at about 3:that I spoke to her
myself (I am the owner) and she revealed that she was planning to use the meat for a concession at the Bear Paw Festival, that I found a problem with her order. As she admits, she used her Quest card to pay for the order. It is illegal to use the Quest card to purchase food other than for personal consumption. Using a Quest card to purchase food for a commercial enterprise is fraud, and we will not be a part of it. We explained this to her when she came in to pick up her order, and told her that we would refund her money. Unfortunately, the process is very cumbersome, and it can take days or more to get the money back on the card. This is not our fault; it is the way the system is designed. She then demanded a cash refund, which is also illegal, and when she didn't get it, she called the police. The police determined that we were merely preventing fraud, so they left. She has since reported us to the Division of Public Assistance, who will explain to her that commercial purchases with a Quest card are illegal. As to her allegations of mistreatment based on her gender or skin color, that is utter nonsense and unworthy of comment. She is angry and throwing out any complaint she can think of, because she knows she is in the wrong
Complaint: ***I am rejecting this response because: I never spoke to him at all he is fabricating this I spoke to a sales man at counter three weeks before one time when I was paying cas
ts not his business what I do with the meat or anything else I pay forI never mention any thing to himit was greg who told me I had a commercial kitchen which he assume to be truehowever he is wrong , I called police on him he is trying to pretend I spoke to himI did not.I had been buying meat for three weeks with my cash.He has been reported for theft and fraudthe fact of the matter is I do not have my refund on my card nor the meathe has no right to tell me what I can and cant doIn his head its ok to do what he is doingbad customer servicehe made me miss a day at my job and lost wages .He is not s social worker nor a case managerInever spoke to him until ui came to pick up my order.this is not going to be an ongoing rebuttal to his lieI need to buy food and have no moneythe state of Alaska is aware of his fraudit takes a few minutes to credit my account.what ever reasoning he tries to stand by is from hearsay and did not come from me.Sincerely,*** ***