Mike Rezi Nissan Atlanta Reviews (%countItem)
Mike Rezi Nissan Atlanta Rating
Address: 2551 the Nalley Way, Atlanta, Georgia, United States, 30360
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I got my vehilce serviced 8/1/2018 had noticed after I approached my vehilce the lights where left on vehicle unlocked in the parking lot,not the bay they usually leave the vehicles, vehicle was not washed,plastic covers still on seats with paper flr mats and tag on mirror .I had left an brand new still in box bluetooth wireless headphones ,priced at 169.99 pls tax under my passenger seat in a white platic bag.they are missing and I want compensation for trusting Nalley Nissan with my vehicle during its service.
Refund I want a refund for the amount the bluetooth wireless headphones cost and that is 169.99 pls tax
Contact Name and Title: ***
Contact Email: ***
We contacted the customer today and he states the cost of the device is 69.00 not 169.00. We do not have the ability to prove the item is/was in the vehicle prior to service. Our policy is for all valuables are to be removed from the vehicle prior to service. This is an unfortunate situation as we service thousands of vehicles yearly with zero loss. We take great pride in representing ourselves with our customers satisfaction at the heart of every customer encounter. We are nationally ranked in sales and service these acolades are not by chance they are how we grow. We will not be participating monetarily with this claim.
I got my vehilce serviced 8/1/2018 had noticed after I approached my vehilce the lights where left on vehicle unlocked in the parking lot,not the bay they usually leave the vehicles, vehicle was not washed,plastic covers still on seats with paper flr mats and tag on mirror .I had left an brand new still in box bluetooth wireless headphones ,priced at 169.99 pls tax under my passenger seat in a white platic bag.they are missing and I want compensation for trusting Nalley Nissan with my vehicle during its service.
Refund I want a refund for the amount the bluetooth wireless headphones cost and that is 169.99 pls tax
Contact Name and Title: ***
Contact Email: ***
We contacted the customer today and he states the cost of the device is 69.00 not 169.00. We do not have the ability to prove the item is/was in the vehicle prior to service. Our policy is for all valuables are to be removed from the vehicle prior to service. This is an unfortunate situation as we service thousands of vehicles yearly with zero loss. We take great pride in representing ourselves with our customers satisfaction at the heart of every customer encounter. We are nationally ranked in sales and service these acolades are not by chance they are how we grow. We will not be participating monetarily with this claim.
I didn't authorize this inquiry on my credit report.
Correction to a credit report I would like for this hard inquiry to be removed from my credit report because it is negatively affecting my credit score.
Ms.,
I am writing in response to your statement regarding a credit inquiry from Nalley Nissan. After reviewing the file we have determined on 07/13/2018 at 10:52 a.m. you submitted a credit application on a vehicle we had in stock at that time. We communicated with you by text, phone and email over a 7 day period with 44 various connections. The last contact was on 07/20/2018 by phone after listening to the call no mention was made regarding identity theft. Unfortunately we will not be able to remove the inquiry from your file. If I can be of further assistance please advise.
***
Executive General Manager
Nalley Nissan of Atlanta
***
***
*** Office
*** Main
***
The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited.
I didn't authorize this inquiry on my credit report.
Correction to a credit report I would like for this hard inquiry to be removed from my credit report because it is negatively affecting my credit score.
Ms.,
I am writing in response to your statement regarding a credit inquiry from Nalley Nissan. After reviewing the file we have determined on 07/13/2018 at 10:52 a.m. you submitted a credit application on a vehicle we had in stock at that time. We communicated with you by text, phone and email over a 7 day period with 44 various connections. The last contact was on 07/20/2018 by phone after listening to the call no mention was made regarding identity theft. Unfortunately we will not be able to remove the inquiry from your file. If I can be of further assistance please advise.
***
Executive General Manager
Nalley Nissan of Atlanta
***
***
*** Office
*** Main
***
The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited.
While I was there for service on my current car a salesman tried to talk me in to buying a new car. The salesman wanted my permission to run a credit check to see what kind of deal I could get, so I asked weather or not it would be the kind of credit check that would affect my credit score. He said no, it wouldn't affect my credit. The form I signed didn't specify which kind of inquiry. A week later I checked my credit, and it had been affected (in at least 2 of the 3 credit scores). I spoke to a manager by phone who said he would look in to what they could do about that, but after a week there's no answer. I'm trying to dispute it with the reporting agencies, but one won't even let me submit a dispute without a letter from the dealer, a police report, or an affidavit from the FTC, and the other only accepts disputes by mail, so I'm not holding my breath on a response.
Correction to a credit report While I was there for service on my current car a salesman tried to talk me in to buying a new car. The salesman wanted my permission to run a credit check to see what kind of deal I could get, so I asked weather or not it would be the kind of credit check that would affect my credit score. He said no, it wouldn't affect my credit. The form I signed didn't specify which kind of inquiry. A week later I checked my credit, and it had been affected (in at least 2 of the 3 credit scores). I spoke to a manager by phone who said he would look in to what they could do about that, but after a week there's no answer. I'm trying to dispute it with the reporting agencies, but one won't even let me submit a dispute without a letter from the dealer, a police report, or an affidavit from the FTC, and the other only accepts disputes by mail, so I'm not holding my breath on a response.
Mr.
The credit application you signed allowed Nalley Nissan to review your credit file. The inquiry on your credit is not in dispute as you stated, you signed the application which is permission to pull credit. I apologize for any misunderstandings that may have occurred as we value your relationship with Nalley Nissan.
***
Executive General Manager
Nalley Nissan of Atlanta
***
***
***
*** Main
***
The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't want an apology, I want a correction. I did not authorize a hard inquiry, only a soft inquiry; the form I signed did not specify which it was for so I accepted the salesman's word that it would not affect my credit. The correction I want is for you to have all of the credit reporting agencies recategorize your inquiry. It would also be best if you revised the form to be clear that it will affect the customers credit.
While I was there for service on my current car a salesman tried to talk me in to buying a new car. The salesman wanted my permission to run a credit check to see what kind of deal I could get, so I asked weather or not it would be the kind of credit check that would affect my credit score. He said no, it wouldn't affect my credit. The form I signed didn't specify which kind of inquiry. A week later I checked my credit, and it had been affected (in at least 2 of the 3 credit scores). I spoke to a manager by phone who said he would look in to what they could do about that, but after a week there's no answer. I'm trying to dispute it with the reporting agencies, but one won't even let me submit a dispute without a letter from the dealer, a police report, or an affidavit from the FTC, and the other only accepts disputes by mail, so I'm not holding my breath on a response.
Correction to a credit report While I was there for service on my current car a salesman tried to talk me in to buying a new car. The salesman wanted my permission to run a credit check to see what kind of deal I could get, so I asked weather or not it would be the kind of credit check that would affect my credit score. He said no, it wouldn't affect my credit. The form I signed didn't specify which kind of inquiry. A week later I checked my credit, and it had been affected (in at least 2 of the 3 credit scores). I spoke to a manager by phone who said he would look in to what they could do about that, but after a week there's no answer. I'm trying to dispute it with the reporting agencies, but one won't even let me submit a dispute without a letter from the dealer, a police report, or an affidavit from the FTC, and the other only accepts disputes by mail, so I'm not holding my breath on a response.
Mr.
The credit application you signed allowed Nalley Nissan to review your credit file. The inquiry on your credit is not in dispute as you stated, you signed the application which is permission to pull credit. I apologize for any misunderstandings that may have occurred as we value your relationship with Nalley Nissan.
***
Executive General Manager
Nalley Nissan of Atlanta
***
***
***
*** Main
***
The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't want an apology, I want a correction. I did not authorize a hard inquiry, only a soft inquiry; the form I signed did not specify which it was for so I accepted the salesman's word that it would not affect my credit. The correction I want is for you to have all of the credit reporting agencies recategorize your inquiry. It would also be best if you revised the form to be clear that it will affect the customers credit.
On 01/25/18, I had the unfortunate pleasure of speaking with ***, Finance Manager at Nalley Nissan in regards to the Certified Pre-Owned,2013 Nissan Altima that my husband co-signed on with our daughter Brittany Hall. The reason for the call was the fact that my daughter's car cut off on her in the middle of the road & wouldn't pull. Fortunately, strangers pushed her into the parking lot of a nearby gas station. We had it towed to Conyers Nissan in Conyers, Ga. She received a call advising that the car would need a transmission. Initially, there was no concern because she purchased an "extended warranty". After I reviewed the warranty details, is when I realized there was a huge problem. The "extended warranty" that she paid for included the same exact things that were covered with buying a Certified Pre-Owned car. I called & was finally put through to Leon, who was grossly less than professional. I expressed my concern & asked him to go over the details with me regarding the extended warranty. His response to me was, "there are over 1100 points covered, you DO NOT expect me to go over each of the details". Don't call me back after 2 years complaining about this warranty or the car" I responded that I didn't appreciate his attitude & lack of professionalism, as well as how unethical I thought the entire extended warranty deal was considering those things were already covered under the guise she was purchasing a CPO car. The conversation went on a little from there, I asked for his last several times name, he wouldn't provide it. I then told him I would be calling his GM & reporting him to the Revdex.com. He responded by telling me to do what I had to do & hung up in the middle of my talking. I was able to get his last name & number to the GM. I called Asbury Corporation & spoke with Marita. Marita apologized for my experience, took my information & said the GM would call me back within the next 72 hours. Neither my daughter, my husband, or myself have heard from the GM
Product_Or_Service: 2013 Nissan Altima
Repair My daughter has been driving my car since January. She's paying for a car that she can't drive & is costly to fix. I want an written apology from Nalley Nissan, call us & explain the ethics behind this warranty, & fix our daughter's car. My next step is filing a complaint with the Consumer Affairs Office/FTC, contact the local Atlanta news outlets & further if need be.
Contact Name and Title: ***
Contact Phone:***
Contact Email: ***
Thank you for contacting Nalley Nissan to assist you. I agree the treatment you describe is certainly not acceptable and I will address this issue internally with our employee. I have reviewed the warranty coverage in detail. The car is certified, the CPO warranty is a power train warranty.
The service agreement that was purchased with the vehicle is a comprehensive warranty to cover components other than the power train. The extended warranty runs in conjunction with the CPO warranty. The service agreement extends the factory coverage of 60,000 miles to 100,000 miles for the power train and the high tech components of the vehicle.
The expiration date of the policy is 10/25/19 or 100,000 whichever occurs first.
I do not have the actual miles on the vehicle today therefore I utilized a Carfax report as a gauge. The report states the vehicle to have reported mileage of 105,001 as of 01/10/2018? If this is accurate the warranty has expired.
We value our relationships with each of our customers and would like to assist you. We will prepare an estimate to repair the vehicle based on the need for a new transmission. The invoice will be ready this afternoon.
I may be reached at *** or by email at ***
Thank you for your time and giving me the opportunity to assist.
***
Executive General Manager
Nalley Nissan of Atlanta
On 01/25/18, I had the unfortunate pleasure of speaking with ***, Finance Manager at Nalley Nissan in regards to the Certified Pre-Owned,2013 Nissan Altima that my husband co-signed on with our daughter Brittany Hall. The reason for the call was the fact that my daughter's car cut off on her in the middle of the road & wouldn't pull. Fortunately, strangers pushed her into the parking lot of a nearby gas station. We had it towed to Conyers Nissan in Conyers, Ga. She received a call advising that the car would need a transmission. Initially, there was no concern because she purchased an "extended warranty". After I reviewed the warranty details, is when I realized there was a huge problem. The "extended warranty" that she paid for included the same exact things that were covered with buying a Certified Pre-Owned car. I called & was finally put through to Leon, who was grossly less than professional. I expressed my concern & asked him to go over the details with me regarding the extended warranty. His response to me was, "there are over 1100 points covered, you DO NOT expect me to go over each of the details". Don't call me back after 2 years complaining about this warranty or the car" I responded that I didn't appreciate his attitude & lack of professionalism, as well as how unethical I thought the entire extended warranty deal was considering those things were already covered under the guise she was purchasing a CPO car. The conversation went on a little from there, I asked for his last several times name, he wouldn't provide it. I then told him I would be calling his GM & reporting him to the Revdex.com. He responded by telling me to do what I had to do & hung up in the middle of my talking. I was able to get his last name & number to the GM. I called Asbury Corporation & spoke with Marita. Marita apologized for my experience, took my information & said the GM would call me back within the next 72 hours. Neither my daughter, my husband, or myself have heard from the GM
Product_Or_Service: 2013 Nissan Altima
Repair My daughter has been driving my car since January. She's paying for a car that she can't drive & is costly to fix. I want an written apology from Nalley Nissan, call us & explain the ethics behind this warranty, & fix our daughter's car. My next step is filing a complaint with the Consumer Affairs Office/FTC, contact the local Atlanta news outlets & further if need be.
Contact Name and Title: ***
Contact Phone:***
Contact Email: ***
Thank you for contacting Nalley Nissan to assist you. I agree the treatment you describe is certainly not acceptable and I will address this issue internally with our employee. I have reviewed the warranty coverage in detail. The car is certified, the CPO warranty is a power train warranty.
The service agreement that was purchased with the vehicle is a comprehensive warranty to cover components other than the power train. The extended warranty runs in conjunction with the CPO warranty. The service agreement extends the factory coverage of 60,000 miles to 100,000 miles for the power train and the high tech components of the vehicle.
The expiration date of the policy is 10/25/19 or 100,000 whichever occurs first.
I do not have the actual miles on the vehicle today therefore I utilized a Carfax report as a gauge. The report states the vehicle to have reported mileage of 105,001 as of 01/10/2018? If this is accurate the warranty has expired.
We value our relationships with each of our customers and would like to assist you. We will prepare an estimate to repair the vehicle based on the need for a new transmission. The invoice will be ready this afternoon.
I may be reached at *** or by email at ***
Thank you for your time and giving me the opportunity to assist.
***
Executive General Manager
Nalley Nissan of Atlanta
Nalley refused to honor their internet price/buy it now price for ***XD truck (VIN 1N6AA1F31HNXXXXXX). False Advertising/Misleading Price worksheet
2/21/2018 Nalley Nissan refused to honor their internet price/buy it now price for *** XD truck (VIN 1N6AA1F31HNXXXXXX) . Once I arrived at the dealership we inspected and test drove the truck then they provided me with a "pricing worksheet". It was incorrect so I showed them the internet price breakdown (printed out from their website) and they said they would honor it. They corrected worksheet with the appropriate pricing and fees and I agreed to it as it was the advertised price. Then the salesman (***), Manager and General Manager all came back and said no deal unless I paid for thousands of dollars of unnecessary, unwanted, and overpriced dealer add-ons mentioned nowhere on the internet add or buy it now pricing. I gave them the opportunity to remove the add ons and honor the price and they declined. This was deceptive advertising and clearly mislead anyone on their website as to the cost of their vehicles. Also, the pricing on the worksheet after the vehicle inspection and test drive was clearly intended to mislead as they had no intent to sell the vehicle at the advertised price.
Deliver the vehicle to my home at the advertised price and discontinue false advertising if you have not intent to sell vehicles at the advertised price.
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@nalleycars.com
Thank you for bringing this matter to my attention. We take great pride in satisfying our customers. I am the General Manager of the store and did not have the pleasure of meeting you yesterday. We should have offered to remove these items from the vehicle. If you would like to purchase the vehicle without these items, please contact me directly. I thank you again for giving me the opportunity to resolve this issue.
***
General Manager
Nalley refused to honor their internet price/buy it now price for ***XD truck (VIN 1N6AA1F31HNXXXXXX). False Advertising/Misleading Price worksheet
2/21/2018 Nalley Nissan refused to honor their internet price/buy it now price for *** XD truck (VIN 1N6AA1F31HNXXXXXX) . Once I arrived at the dealership we inspected and test drove the truck then they provided me with a "pricing worksheet". It was incorrect so I showed them the internet price breakdown (printed out from their website) and they said they would honor it. They corrected worksheet with the appropriate pricing and fees and I agreed to it as it was the advertised price. Then the salesman (***), Manager and General Manager all came back and said no deal unless I paid for thousands of dollars of unnecessary, unwanted, and overpriced dealer add-ons mentioned nowhere on the internet add or buy it now pricing. I gave them the opportunity to remove the add ons and honor the price and they declined. This was deceptive advertising and clearly mislead anyone on their website as to the cost of their vehicles. Also, the pricing on the worksheet after the vehicle inspection and test drive was clearly intended to mislead as they had no intent to sell the vehicle at the advertised price.
Deliver the vehicle to my home at the advertised price and discontinue false advertising if you have not intent to sell vehicles at the advertised price.
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@nalleycars.com
Thank you for bringing this matter to my attention. We take great pride in satisfying our customers. I am the General Manager of the store and did not have the pleasure of meeting you yesterday. We should have offered to remove these items from the vehicle. If you would like to purchase the vehicle without these items, please contact me directly. I thank you again for giving me the opportunity to resolve this issue.
***
General Manager
I visited this dealer shop and found out that there was no consensus on the price of the desired car. And I left there. They called me later on the same day and we found the agreement on price. I was about to take taxi to the dealer shop for final paper works and to bring a vehicle. Right before I leave(taxi was waiting outside), the GM(***) called me and said he can't agree the price we negotiated with other saleswoman and raised the price. Is it reasonable to override the pricing negotiated with the customer and lose confidence? Sticking to the already determined price later seems to be an act of deceiving and insulting the customer.
After ***(General Manager) called, ***(Sales Manager) also called me and said they can't agree the price I negotiated with saleswoman also. I do not understand....
Thinking that salesman's promise should not be overturned and overturning is a funny look at customers.
Thanks!
Other (requires explanation) I want them to settle with price I agreed with Saleswoman.
Contact Name and Title:*** General Mamager
Contact Phone: ***
Contact Email: ***
Customer issue resolved . He purchased the car as agreed price.
I visited this dealer shop and found out that there was no consensus on the price of the desired car. And I left there. They called me later on the same day and we found the agreement on price. I was about to take taxi to the dealer shop for final paper works and to bring a vehicle. Right before I leave(taxi was waiting outside), the GM(***) called me and said he can't agree the price we negotiated with other saleswoman and raised the price. Is it reasonable to override the pricing negotiated with the customer and lose confidence? Sticking to the already determined price later seems to be an act of deceiving and insulting the customer.
After ***(General Manager) called, ***(Sales Manager) also called me and said they can't agree the price I negotiated with saleswoman also. I do not understand....
Thinking that salesman's promise should not be overturned and overturning is a funny look at customers.
Thanks!
Other (requires explanation) I want them to settle with price I agreed with Saleswoman.
Contact Name and Title:*** General Mamager
Contact Phone: ***
Contact Email: ***
Customer issue resolved . He purchased the car as agreed price.
I saw this add online from Nalley Nissan Atlanta Ga: New 2016 Nissan Versa 1.6 S Sedan
Nalley Price:$7,000
Buy online in seconds
BUY NOW
Get Your ePrice
Engine:1.6L I-4 cylTransmission:AutomaticMPG Range:26/35Exterior Color:Graphite Blue
Interior Color:CharcoalStock #:*** Nissan of Atlanta
My daughter is looking for a call so I asked that a sales person contact me. He told me that this add "was an error" and the car was selling for $11,000. This sounds like a false advertising practice to me. Isn't this against the law?
We explained to this guest that due to an Automatic Pricing mistake in our system, this vehicle along with a few others was mispriced. We also explained that there is in fact a disclaimer on our website and all other vehicle sites that our vehicles are displayed disclosing the fact that mistakes do happen as it relates to pricing, pictures, and vehicle descriptions. Thank you very much.
I purchased a wheel warranty when financing my vehicle but nalley nissan sneaky dealership never really included it on my car but charged me .
Hello my name is *** I purchased a car from Nalley Nissan on March 4th in which when I got *** the finance manger told me and ask me over and over again. Well turns out I dont have the 5 year unlimited miles wheel warranty. I found out about me not having the warranty because on July the 8th my car was totaled in an accident. Futhermore I recently moved to Griffin so I went to Nissan Mcdoughn and they was working to get me a car but they had to make sure that I had started a claim with gap before I could get the car it took gap a coulple of days to start the paper work. Well in the process of this the finance manger ***( I think that's his name ) was helping me *** the paper to a gap manger to speed up the process. I gave him my contract and buyers order and told him I had wheel warranty and he told me we had to cancel it because it was one of gaps requirements so they can refund what was left of the warranty in the loan. Well when Mr *** went in the system and he only seen where I was awarded two free oil changes then he double checked and still nothing came up about my wheel coverage warranty so he looked at my sales contract and buyer order and the warranty was included on one of the sheets but on the main sheet where its suppose to be located, where it shows your final finance charges its not there but the cost of the wheel warranty was included in my final finance amount. I thought this dealership was a great dealership and I had been referring people tell them they should check the dealership out because nalley makes the impossible possible again. The employees that I was working with at nalley knew my story about my previous car and I had been struggling getting to work and school, and that I was so happy to get into another car after a year of taken uber and was being told that no one could get me in a car, unless I had a cosigner. Nalley took advantage of me by sneaking in the price of the wheel protection warranty in another catorgry and not awarding me the warranty so basically they got free money.
I would like my file pulled and who ever is reviewing my files I would rather it be the owner or the general manager or a manager period to give me a call at *** ( I prefer the owner if im not mistaking I was told that he is at the dealership almost everyday) and go over it with me and I want my money back 799 I believe is what the warranty cost over the period of the loan. That's alot of money to just give away. Im so angry that NALLEY NISSAN took advantage of me. I know that im not the only one that *** (the finance manger that closed my deal at nalley I believe he is at toyota union city now I seen him while shopping for this new car) have got over on probably everyone that gets a warranty in anyway he can that's lying and stealing. Its not right right or fair ! You will never get my business or referrals.
We have made numerous efforts to reach out to *** via email and phone messages without any response. We apologize if there has been any misunderstanding with this transaction and would be happy to resolve any other issues that may exist at anytime.
The dealership will not finance my vehicle, after I had the car for 45+days. They would like the vehicle return to them.
I purchased a vehicle on April 19, 2017. I trade in the vehicle I have due to car transmission issues and put down a down payment of $1,000. I was notified two weeks later to come back in and do more paperwork with Mr. ***, so I went through a second financing on May 14th. The following week the Director of Finance, Mr. contacted me to come back in and do more paperwork, so I went through a third financing. I was inform they had to fire Mr. because a lot of paperwork was behind, which I was also told that he supposed to had fire him a month ago. For the past week they been trying to verify my other job income which all that information was given to them the first and second time, which I was told they wanted to come pick up my check stubs on Friday, June 2, 2017 so they can get the deal finalized. They never showed up nor called. On June 5, 2017, I received a voicemail from the salesperson in regards to when will I be in today to return the vehicle. It been 45 days since I had the vehicle, I been facing major hardship with dealing with this company, not only trying to get my loan finance for the third time but the payoff of my previous car. I am not sure if they still have my trade in. I am waiting on call from Nissian Corporation. Below I have attached the only documents I have from dealership. I will be calling them to obtain all my other documents that was filed with them along with any agreements signed.
I am seeking for the business to own up to the hardships that was taken place as I'm trying to get a deal made. It was very inconvenient for me to go back and forth and signing papers 3 times, thinking I have the vehicle. I have possession of the vehicle now until further notice. I am asking for them to finish the job with this vehicle or give me another vehicle with same APR and low payments. I cannot put down anymore money. If I required to get my vehicle back, I will need the full payment put down also the cash value of my trade in with tax. I will seek this matter into a lawyer hands if I have to file a lawsuit for the total price of the vehicle.
customer cannot provide proof of income
(The consumer indicated he/she DID NOT accept the response from the business.)
Documents was received one week ago.
The bank is unable to verify the customers income. The last thing I want is to have to take the car back however what the customer stated on the credit application the bank said they cannot verify.
Problem
I am writing to report deceptive, deceitful and predatory advertising practices related to selling new automobiles in Georgia. Specifically, Nalley Nissan of Atlanta is practicing ?Bait and Switch? display advertising.
History
I am shopping for a Nissan Rogue for my wife. I visited Regal Nissan on Friday, May 26, 2017 to look at a red Rogue but Stone Mountain Nissan was advertising a lower price than Regal, so I called Stone Mountain Nissan and was told that I could get a Rogue significantly lower than Regal?s price. This prompted me to search the Internet for local Rogue prices. I contacted the Internet representative at Nalley Nissan who sent me a written quote over the internet. The quote was lower than Regal.
On the Nalley Website, however, there is a display advertisement that clearly quoted $ 18,995.00 for a base Rogue. The advertisement also appeared in the Nalley Website in the Specials heading.
I called Nalley Nissan to speak with a new car salesman and was connected to ***. He was very helpful and I specifically inquired about this special. *** told me that there were only four Rogue on the lot for that special and reviewed the colors and interior for me. Instead of attending a Memorial Day dinner with my family, I drove into Nalley Nissan Atlanta and meet with ***. Prior to coming, I asked about payment option and was told Nalley takes checks and credit cards. He knew I was a serious buyer.
Upon arrival, Mr. again reviewed the special cars available and we went out on two test drives. I chose the second car with a gray exterior and dark seats. We then went into the building to write up the contract.
The first major problem was that the manager wrote up the offer with the $ 599.00 and $ 98.00 included. These fees were specifically excluded in the Display advertisement. I removed the two fees from the contract and wrote the correct total on the incorrect contract and asked Mr. to correct it so I could pay.
*** brought the contract to Mr. in the managerial area in the left front area of the building. Mr. returned to me and stated that they could not write off the $ 599.00 so he put the $ 599.00 in the cost of the automobile and increased the price of the Rogue above what was advertised.
Mr. brought the incorrect contract back to Mr. and *** returned stating that they could not sell me the car at the advertised price and that I had to pay a higher price.
I then spoke directly with Mr. who stated that Nalley Nissan Atlanta would not honor the advertised price. I told him that this Bait and Switch tactic was not legal in Georgia. I asked for copies of both the incorrect contracts and he refused to provide me with them. Mr. then stated he would email them to me, he verified my email (***) and stated he would send me the copies. He never did. There were at least 5 witnesses in the manager area. Mr. is also a witness since he was denied a sale that day.
These statements are true.
***
Product_Or_Service: Nissan Rogue
Delivery I would like the car delivered at the advertise price and reibursement of costs of my additional time.
we did not charge customer the $599.00 customer was sent all copies to his email
We supposedly purchased a vehicle on 04-22-2017 and to date, we still do not have a vehicle. Promises have been made, but nothing done
My wife and I visited this dealership on 04/22/2017 with money in hand to purchase a vehicle we saw online because this is the dealership that had the most vehicles of the sort we desired. Mind you, we have purchased 4 other cars from Nalley dealerships in the past. Based on the conversation with the salesperson he stated the ticketed price online was the "base" price however we would have to add in all the "extras" to take the car $15,000 over the listed amount online (1st red flag). The best option per the sales person was for us to get the base model and and have it customized to our liking. Long story short, no one on the sales team knew their product - they did not know the colors of the leathers in their 2017 SUVs thus ordering the wrong color that we requested. I told them the color I wanted and then showed the picture from their inventory and per the pictures I am seeing of my supposed vehicle, it is still not what I asked for. In addition, there are areas of the vehicle that still have the original color leather and I am being told that they cannot be changed because that would have to come from the manufacturer. In all of this, I have had to call several times myself. NO one seems to think that me not having a vehicle is acceptable after almost a month. Beware of this dealership. DO NOT purchase from them! They do NOT know their product, their customer service is HORRIBLE, and you are better off using another dealership with more experience in handling customers appropriately.
At this point, we have not had a vehicle in almost a month and we are still having to rent vehicles as we are in need of an SUV and was not given an equal replacement in the interim. It is best for them to buy the SUV back from us to get from under this deal as we are just NOT satisfied with how we have been handled and disregarded.
Contact Name and Title:*** gm
Contact Phone: ***
Contact Email: ***
the customer is driving the car they bought and we gave them the leather replacement at no charge after they went and picked out the leather they wanted. we also made there first payment for them.
I went to the dealer Friday, April 15, 2016 to buy a 2016 nissan versa, I told the salesman, managers and finance guy that I would be back the next day to get the car. I was waiting outside for a long time waiting for them to bring the keys to my car, they came back out and said that they had a 2015 nissan sentra with a navigation system and I could have it for the same price as the versa, saying it was an upgrade. At first I told them no because I wanted a 2016 and I felt it was used, they said that it wasn't and that it was an upgrade from the versa and they knew I wanted a navigation system in my car, I said ok. I came back the next day and waited, waited until almost closing and picked up the car, on the way to work the next day I noticed that it was not the car with the navigation system. I called them and I can say I tried everything I could, but, nissan would not respond back to me. I finally found email addresses to the vp's April 2017 telling them of the situation and I wanted them to compensate me and take the car back and pay off the loan and they got in touch with the dealer, they put in a crappy afermarket navigation system because they won't pay extra to put in a nissan system and when I complained, HERE WE GO AGAIN, going down there and emailing, it's been (3) weeks no one will talk to me. THE SALESMAN TOLD THE GM THAT THEY DID SWITCH THE CARS ON ME, but, the GM still won't acknowledge this and the executive office of nissan said they can't make the GM take the car back.
Product_Or_Service: 2015 Nissan Sentra
Refund All I want is for them to pay off the loan, compensate me for paying for a car WITHOUT a navigation for a year so I can be finished with Nissan. I DON'T UNDERSTAND WHY NISSAN CORP WON'T STEP IN AND RESOLVE THIS PROBLEM.
Contact Name and Title: *** gm
Contact Phone:***
Contact Email: ***
we did install a navigation unit for customer at no charge
(The consumer indicated he/she DID NOT accept the response from the business.)
NO, I DO NOT ACCEPT THE RESPONSE FROM NALLEY NISSAN because they are not admitting THAT THEY COMMITTED FRAUD/THEFT BECAUSE THE CAR WAS SWITCHED ON ME AND I DID NOT RECEIVE THE CAR THAT I AM PAYING FOR AND I WAS TOLD THAT I WOULD GET. Also the navigation system is of very poor quality, I cannot even use the back camera because it is sooo fuzzy and the radio can't get all stations, the navigation system is outdated, if they hadn't switched cars on me we WOULD NOT BE GOING THROUGH THIS. As far as giving me an aftermarket navigation at no charge, why do they think they were doing me a favor with this crappy system, because I would have had a nissan navigation system if they had not switched cars on me in the first place. WHY ARE THEY NOT ADMITTING WHAT THEY DID TO ME !!!! YOU NOTICE IN THEIR RESPONSE ALL THEY TALK ABOUT THE NAVIGATION SYSTEM. THIS IS ABOUT THE SWITCHING OF CARS, COMPENSATION AND TAKING THE CAR BACK BECAUSE IT WAS NOT SOLD TO ME IN GOOD FAITH !!!
The customer did not pay the price of a car with navigation and knew the car did not have it when she left the lot, the car was bought almost 2 years ago and we have given her a free navigation unit at no charge. If she paid for it when she bought the car I would understand but she was not charged for it.
(The consumer indicated he/she DID NOT accept the response from the business.)
The GM is lying. I paid for a car with the navigation system, I did not find that it was switched until the next day and I emailed the saleman and went by the dealer on the next Monday. The car was not bought 2 year aso, it was bought April 15, 2016. Also ***, GM, knows that I am paying for a car that was supposed to have a navigation because he was told by the salesman *** that indeed they switched the car with the navigation for a car without the navigation. He asked *** why they switched the car, *** said probably they decided that they did not want to give me an upgrade car with a navigation for the same price of a 2016 versa sedan. *** did not speak out before because he was afraid he would lose his job, but, he finally gave me permission to give his number to Nissan executive office to comfirm the switch, but ***, the person handling this issue did not want to call him and confirm this at the time. As I stated before the navigation system they finally put in is not a nissan system and it is of very poor quality. Why give me a navigation system if my claim of car switching was not true, they have admitted that my claim is true and they know it, but, they are not willing to do the right thing. MY CONCERN IS THAT THE CAR WAS SWITCHED THAT IS THE TRUE CRIME HERE. NISSAN NEEDS TO ADMIT THAT THEY COMMITTED FRAUD AND THEFT BY SWITCHING THE CAR !!!
I purchased a vehicle on 3/20/2017 for which the dealership still has not given me a title, 7 weeks later.
At the time of purchase, I was told that I could not be given a title in my name or a temporary operating permit because the vehicle's title had not been transferred into the dealership's name from the previous owner. I was told I would have the title by the end of the month (before April 1). I have called several times to follow up on this and have never received a call back and the few times I have been able to speak with somebody they have told me it is still being processed. I have now paid in full for, and am paying insurance on, a vehicle that cannot be driven and at this point my only recourse to get the vehicle registered so that it can be used is to obtain a title bond which will cost me several hundred dollars out of pocket.
I need a title delivered to me, in my name within 72 hours.
We have conversed with the customer and all is well. Her title is at her county tag office. She is calling the tag office to arrange either picking up the tag or having it Fed Ex'd out to her.
(The consumer indicated he/she ACCEPTED the response from the business.)