Mike Larson Consulting Ltd

Hello [redacted] Firstly we apologize for the inconvenience.  This time of the year from Black Friday / Cyber Monday until Christmas becomes overwhelmingly busy and as an all human operation sometimes the people working get suddenly overwhelmed and the margin of error seems to...

widen.  However, the delay in shipment and lack of communication is not acceptable within this company at any point in time and will be addressed internally and given attention and resource to avoid a future duplication.  I would like to note that SDTruckSprings is very strict on such internal policies and additionally has a very high and above average success with all orders. We have great rankings in all reputable "ranking organizations" such as this one (Revdex.com- A+) and Bizrate, etc.  We tried to contact you yesterday via telephone to personally express our sincere apologies and get any further detail that would help us address the issue internally even though your original description is certainly sufficient and gives ample detail.  To accommodate for the inconvenience and "dropping the ball" we will issue an appropriate refund to rectify the matter.  If you would like to discuss this further please feel free to contact us directly on our toll free number and ask for any manager on duty as your account has been notated.  Once again please accept our apologies and we thank you for your business.  -SDTruckSprings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.with that being said the company has gone out of its way to make amends and I feel as if this was a miss communication on my part as well. 
Sincerely,
[redacted]

SDTruckSprings denies the allegations in the complaint in their entirety.  The customer hascomplained that one of the two products was used.  That is not accurate.Firestone Industrial Products, the manufacturer of the products sent tothe customer, has confirmed that the products shipped were new andunused.  Nevertheless, SDTruckSprings has offered to replace the productor refund his purchase price upon return of the purportedly usedmerchandise. As of now, the customer has declined this offer.  -[redacted]