MightyCall Reviews (%countItem)
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MightyCall Rating
Address: 100 N. Howard St. Suite W, Spokane, Washington, United States, 99201
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Company advertised they could instantly port a phone number and get it working from one provider to their provider. They then offered 7 day free trial. Once the trial was signed up for and the port was already started (I had to pay the other provider to do it), they then let the 7 day trial expire before they started the port. Because of this, I had to pay an in-advance $39 "monthly fee" but that fee was charged 10 days before I could actually use the service as described - due to their delay.
Upon asking about it and speaking with their customer care lead, he declined my request to have the prorated 10 days removed from charges. I explained that I was unable to use the number because of the delays and that I felt their advertising to be misleading. The individual said that although the phone number was not ported until after the end of the trial, "the service was available for the duration." He said that I could have:
"used the option to add any of our business lines was available on the sign-up pages as well as within your account under the Numbers & Web Widgets. These numbers are free to take for you and could've been used for setting up/using our service while the line was ported over.
With that being said, unfortunately I must confirm that we will not be able to issue a refund since the service was being provided since the sign-up day."
Very upset. It is a trivial amount of money, but with the Coronavirus going around, it is just not right that they mislead customers and then charge fees before the expected service was even ready to use.
MightyCall provides virtual phone system on SaaS basis (Software as a Service) with monthly renewing subscription fee payable in advance. This information is publicly available in our ToS and is shown at registration step and checkout.
We provide an opportunity to port in existing virtual number for free, but also note that porting process can take from 1 up to 2 weeks, depending on the type of the business number (whether it's toll-free or local) an the losing carrier as well. This particular information is also publicly available on our port submission page: https://info.mightycall.com/port-number.
The customer has signed up for free 7day trial on April 26th and provided the request on the same day (Apr 26th) at 10:58AM PST and as soon as it's been processed (on Apr 27th, 05:36AM PST) we have reached back to *** to update him on this matter. Nonetheless, within two hours after the request has been submitted, our underlying carrier has provided us with the FOC - the presumable date the porting order will be completed, which was stated as 05/08/2020. As soon as we had this information, it was carried on forward to *** on Apr 27th, 07:09AM PST.The order was successfully completed on 05/08/2020 and the number has been linked and available to ***'s account at 08:04AM PST, with an automatic confirmation letter sent.
As per our internal data the customer is successfully using the service as a whole and ported business number especially.
We neither hide the information that all subscription fees are paid in advance nor hide the information on porting duration. From our end every procedure was taken absolutely correctly and in a timely manner.
Moreover MightyCall supports small businesses suffered from covid-19, by granting them special discounted prices for the duration of pandemic, if the customer faces finance difficulties we'll be more than happy to help.
Revdex.com: I have reviewed the response made by the business in reference to
complaint ID, and find that this resolution is satisfactory to
me ONLY if they provide the Covid discount - I am only asking for $9.
That would compensate me for the fact that during the trial period I was
unable to use my phone number. Sincerely
We've applied a coupon with $9.00 off applicable at the next billing cycle as covid-19 support.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I had an account with MightyCall for several years. At one point they required me to deposit funds into a "bank account" to cover any minute overages of my monthly plan. A few months back I decided to cancel the service because I got tired of how poorly the mobile app functioned. I had to call nearly a dozen times over a week's time to finally reach someone in customer service to get the account canceled. Apparently, there is no way to cancel the account online. When I finally spoke with the representative, he was argumentative and insulting. It seemed like I needed to convince him why I wanted to cancel. Ridiculous. Through that process, I inquired about when the credit balance would be refunded. He told me he did not have the authorization to do it, but would get it done and I should see the refund within 10 days. I never received the refund. I recently was sent a request for feedback from Mighty Call and replied questioning the status of my refund. They said they would not refund anything after the first 30 days.
Let me be clear. This is not payment for services rendered. This was essentially a savings account to cover usage over my monthly allotment. They have no claim to the funds.
Dear ***,
We're sorry you've faced difficulties trying to get in touch with the Customer Care representative.
Our Customer Care team is required to ask for the cancellation reasons and we're sorry if their words seemed to be insulting. No one had it in mind.
When subscribing to the service you're asked to read through the Terms of Service and accept it. Even though you've subscribed years ago, the terms of the ToS didn't change significantly since that time.
Customer Care team followed the rules written in the ToS when declined the refund of the internal balance on the account.
We're sorry we didn't return back to you with the correct answer in regards to the refund on time and did it months later.
Regards,
Anna
MightyCall
MightyCall was very quick to port my phone number over to their service from my previous provider. Their "customer success manager" David Q responded to emailed questions within minutes and was very confident in his services. I signed up after reviewing their online portal features through the test account. It was required to pay their monthly fee and in effect enroll in the service to have access to the mobile app, which I would be primarily using daily.
After enrolling and using the Mightycall mobile app I quickly realized that this service did NOT provide the services I understood it to have and lacked basic features promised. The app was dysfunctional and unreliable. I let David know that this was not going to work for me and asked to have the details required to port my number to another provider. This is when I received the silent treatment.
No responses to my multiple emails to David or their main support email. Each time I called into their support line I was told to email their support email. My new provider, ATT, was unable to make any progress at all. They are extremely able in tracking down who was in charge of this. MightCall is the front to a spiderweb of parent companies and endless "support" agents that transfer you to someone that doesn't answer and doesn't call back. Does this company actually exist?? Seems like a classic "bait and switch".
Days later my account is no longer functional but is still being charged. ATT is at a loss of words. Normally, port requests are granted in "30 seconds". This has been 10 days since I requested the details to port from MightyCall support and 7 days ATT has been trying to assist in these efforts.
We're sorry to hear you've been having these issues. We know that there is no worse feeling than being ignored, and in this case it was completely unintentional.
David recently left the company, so any emails to his account and the support email account he was helping to administer have been unavailable to us.
For your trouble with SMS functionality, we use a third party service and it is hard for us to influence their services on an individual customer basis.
Right now we are working on getting you a refund as soon as possible, and if you still need help porting your number out we will make that our top priority.
We are a legitimate and transparent company, and by no means a "bait & switch." We are sorry you were disappointed with the services and disappointed that some miscommunication issues on our side led to such an inconvenience for you.