Mighty Max Battery

I bought 16 ML4D batteries for a solar application. In 6 months, 8 have failed. Batteries were used within manufactures specifications. Long story short: Mighty Max corporate do not stand behid their products, and do not honor their warranty. They produce poorly crafted batteries, and have terrible customer service. Learn from my mistake: Do not bother with Mighty Max, they are not worth it.

Of the six batteries purchased three failed within four months. Contacted customer support and was told to ship the three batteries back to them. Contacted the freight company and had to have the three batteries palletized or crated Before getting new shipping cost. UPS wanted $145 per battery to ship back to New Jersey from Nevada. The batteries were tested as bad and no problems with the other three batteries but mighty Max puts this costly obstacle into their warranty requirements making it prohibitive. I’m out at least $645 and now faced with replacing the three good batteries just so I have six identical batteries. They say you pay for everything in time, aggregation, or money and sometimes all three. That’s the case with Mighty Max. I should have paid more for the Penn Deka Gel for their reliability.

I was told I was able to send back two sets of batteries back under the same order number even though they were not bought at the same time. I even sent in two different shipping label receipts. Come to find out the company does not respond to emails and now has my product that I spent over $100 for. Beware of this company!

I purchased 2 Mighty Max batteries directly from the company's website September of 2019. The batteries worked find for about 2 months in my daughter's powerchair. After 2 months the chair started showing error codes which led me to believe it was anything but the batteries since they were relatively new. I ordered a new controller which was expensive, didn't solve the problem. I rechecked all the connections still chair was malfunctioning. Finally after 3 more months of putting up with all the problems we took it to a powerchair company 40 miles away and they tested the batteries and said they were bad. They didn't have new batteries for my daughter's chair but they put in used ones which they had on hand. I was still in doubt about the batteries being bad however with the used batteries the chair worked perfect.
I looked at the warrantee and from Mighty Max when we got home and found out that they require you to go to a place like AutoZone and verify if they are defective which I did with also going to O'Reilly as well. Both places said the same thing and wrote it done for me as did the power chair repair place. I contacted Mighty Max and they said you need to ship them back to us and we will verify if they are in fact defective. If we determine they are we will replace them. I am 76 years of age and the process of preparing for shipping and the weight of these things was a big deal without any help. I took the box to UPS and was told that shipping was $150. Needless to say I did not ship. I am very disappointed in this company because it is obvious they have created a barrier in the warrantee and customer service which will protect them from actually replacing the batteries. Why would they require the customer to verify the defective batteries from legitimate businesses and then pay for shipping and verify themselves at the customers expense? Needless to say I have lost $229.98 and a lot of effort.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution of a [redacted] payment would be acceptableMy username is [redacted] for [redacted] as I am already a long-term member Sincerely, [redacted] ***

Our most sincere apologies for the troubles experiencedSpeaking with our returns department it regrettably appears your return was never receivedWe understand on your end it states something differently and truly apologize for the inconveniencesWe will be opening an investigation on our end to see what may have possibly have happened In the meantime, to prevent further inconvenience of your time, a replacement has been prepared under confirmation number [redacted] It has been assigned [redacted] tracking number [redacted] We kindly ask that you keep us posted as your replacement arrives so we can sure it does so safelyThank you again for the opportunity to make things a bit betterPlease do not hesitate in contacting us if there is anything else that we may be of further assistance withWe are at your service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Purchased 2 deep cycle batteries from Ebay. Both went dead in 7 months and will not charge. Only used twice. Warranty is for 1 year. The seller will not respond to emails and Ebay will not help at all. They are still selling batteries on Ebay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're terribly sorry that *** *** had experienced the difficulties she describedWe strive for maximum customer satisfaction and will continue to do everything possible to make *** *** happyWe've attempted to reach out to her as recently as this morning to provide her with some options,
but have not heard back yet As this was a purchase that was completed on ***, the allotted time to provide a refund through the *** system has expiredThis means that a refund directly to the credit card used for the purchase cannot be madeWe can offer two alternative options, a company credit of $or a payment of $through ***We would need *** *** *** information, if she selects that option We would like to ensure that this issue is resolved properly in order to satisfy *** *** and to clear this from our record with the Revdex.com

Refund has been issued and we can only issue refunds to the same source as payment was originally madeIn this case it was though AmazonYou can log in to your account and confirm the same

Our most sincere apologies for the troubles experienced. Speaking with our returns department it regrettably appears your return was never received. We understand on your end it states something differently and truly apologize for the inconveniences. We will be opening an investigation on our end to...

see what may have possibly have happened.  In the meantime, to prevent further inconvenience of your time, a replacement has been prepared under confirmation number [redacted]. It has been assigned [redacted] tracking number [redacted] . We kindly ask that you keep us posted as your replacement arrives so we can sure it does so safely. Thank you again for the opportunity to make things a bit better. Please do not hesitate in contacting us if there is anything else that we may be of further assistance with. We are at your service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer had purchased his items onMar-**-2015 and had submitted testing results of his batteries on Sept-**- 2015for Warranty Processing. Typically when an order is beyond 30 days and awarranty is submitted, pre-tested, fully inspected replacements are provided.However as the satisfaction of...

 the customer is very important to us, wehave made an exception to provide a full refund instead. We have prepared arefund of $ 187.76 under confirmation # [redacted] accordingly. Please allow a bitof time for processing to complete.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution of a [redacted] payment would be acceptable. My username is [redacted] for [redacted] as I am already a long-term member.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response is acceptable, providing that the refund is in check payable directly to me and is not a credit to any account. I need clarification/confirmation of that.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Greetings [redacted],   Thank you for bringing your order to our attention. We regret learning of the inconvenience you have experienced and would like to express our genuine apologies for the troubles.Looking over your order closely it does appear during an exchange of correspondences, there was...

a bit of misunderstanding of all parties involved. This is not the quality of service we strive to deliver and are again wholeheartedly sorry.   Upon thorough review of the situation, there appears to have been a glitch within our systems and your refund was not properly processed. We have immediately corrected the problem and are having the refund be processed by [redacted] as soon as possible. You should see a total of $37.99 be refunded to you shortly via [redacted].   We feel truly awful about all the difficulties you have experienced throughout this time and wish to try to make this situation up to you as best we can. We would like to offer to send a second battery to you for free. Would that be okay for us to do? We have already provided one battery for you to keep for free to reduce your inconvenience, but we would like to send you a second. That way, you could have a complete pair for free. Would that be something you would be open to?   One of our aims at Mighty Max is to provide a convenient and efficient service; in this case, we haven't met that standard. We are truly sorry. As one of our valued customers, your satisfaction is one of our primary concerns. We promise to be here to ensure your situation is taken care of moving forward   Kind Regards, Sophia Customer Care Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I purchased a battery pack from Mighty Max for an electric scooter. Within a month one of them died. That was resolved satisfactorily with a replacement. Now five months later they all test bad (replacement plus original 4) by independent testing ([redacted]). Mighty Max will not refund purchase price but will provide replacements. However, I want no more of their junk. If they want it back they can pay prepaid shipping at their expense. However, I do not want any more of their products. I want a full cash refund sent overnight air express. This makes a total of 5 batteries they have sent in the last 6 months, all of which have failed and that failure has been independently tested and verified. They have copies of the test reports.Desired Settlement: Complete refund of purchase price. They are selling junk. If they want it back, shipping to be at their expense. Refund immediately. I am not interested in receiving any more of their junk product as replacement.

Business

Response:

The customer had purchased his items onMar-**-2015 and had submitted testing results of his batteries on Sept-**- 2015for Warranty Processing. Typically when an order is beyond 30 days and awarranty is submitted, pre-tested, fully inspected replacements are provided.However as the satisfaction of the customer is very important to us, wehave made an exception to provide a full refund instead. We have prepared arefund of $ 187.76 under confirmation # [redacted] accordingly. Please allow a bitof time for processing to complete.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response is acceptable, providing that the refund is in check payable directly to me and is not a credit to any account. I need clarification/confirmation of that.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Refund has been issued and we can only issue refunds to the same source as payment was originally made. In this case it was though Amazon. You can log in to your account and confirm the same.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,