Midwest Foundation Repair

Great product. Great service. Great installation. Left our basement perfecting clean.

We had these guys out doing work on our basement... they started the work, tore out part of the ceiling and put holes in the ground for their anchors... decided half way through the week that they couldn't finish the work. They ended up taking their equipment, left the holes in the floor and the ceiling and left with the work not complete. They told us that no one would be able to do the work at our house and we were out of luck essentially. We ended up finding a company to do the work no problem and the company that completed our work couldn't figure out why these guys couldn't do the work. We are just sad we now have more costs to having to fix our ceiling and floor unnecessarily due to these guys just leaving the job and not repairing their things. We are also having some water issue due to the holes in the floor being their we believe. We will never recommend nor go through this company.

Great work. I wish something else could of been done with the old sump pump exit, they just taped it over. Other than that, superior work. They got done early and was courteous.

Midwest Foundation Repair seems to feel that they can endanger health with abandon in executing their work, and, makes no effort to accommodate renters living in a home that they may be fixing after contracting work with the homeowner. They proceeded to arrive at this job later in the morning two days running, impacting my activities at a time that Zoom meetings are routine; told their crew chief and homeowner that they were waiting outside doing nothing for 45 minutes, and in one case, were knocking on my door when they actually were not - I was inside, knew that they had just arrived and could see them standing around their equipment and truck. After leaving huge holes in the lawn the night before, they were late the next day and arrived after I was told to expect them, and started backfilling holes that were left on the property lawn by my request - they were dangerous, and could have caused significant physical injury if someone or an animal had gotten into them unintentionally. Finally, the drilling in the basement concrete block walls was generating significant dust without having a window that opened to the outside downstairs to remove it - I had to request that they come up with a different solution. They brought a dust removal machine, sat it at the top of the stairs and piped a large tube outside - which worked partially until they began drilling again, still filing the basement with aerosolized dry dust particles. When I spoke to the inhouse production manager, and a logistics manager, they seemed to think that they were addressing my concerns just to make me feel better - when I had legitimate concerns about noise, timeliness, and generating dust from drilled painted concrete and other materials (think mold, silica, hopefully not asbestos, lead). The production manager and a counterpart, the logistics manager, were polite but dismissive - apparently the only item of concern for this company was their contract with the homeowner to perform the work for a given time with absolutely no interest in or care for the persons residing in this property that would be impacted by their actions. This job was probably technically performed well, and I know that it is much less expensive to fix or stabilize a foundation using this approach than to actually build out a new foundation. As a former homeowner in other states I have never purchased or owned a home with foundation problems, so this was a first for me - but, I have worked with subcontractors and building engineers during medical facility renovation construction, which was not like this, with more care taken for the impacts upon other employees and experimental assets. The crew working was for the most part personable and attentive to the work that they were doing. However, the corporate disregard for the persons actually living in the home in executing the work that they had contracted to do, as well as the process, noise, health risk involved and crew misrepresentations that I learned of and observed were not good. The company insisted that they were not responsible for any exposure or loss experienced by the tenant and that the homeowner was the responsible party with which they had contracted, which I do not think is entirely true.

Left a more detailed review on the company website. These folks are fair, diligent and very competent. I ask a lot of questions - all were answered without waiver. If price is your concern, shop around, I did. Exceeded expectations.

Mark C.

We had our basement "fixed" with midwest basements systems in late September last year. We had issues right from the beginning.
When they came out to put the "system" in, they left and that night we noticed that there were cracks in our walls that were not there before and also the door for our son's room was not put back properly and would not shut. We called them and they came out a week or so later to "fix" these issues -which apparently meant to put a silicon calk in the cracks and take pictures if there is an issue for later on.... Our recent experience was even more frustrating - we were gone camping for the weekend of fathers day and came back during the day to let our animals out and that saturday it had rained and water was everywhere, the rain had came in bringing mud along with it. We called them that Monday the 18th and were told they would send someone to look at it on that next tuesday the 26th. The guy came out and had no idea what he was doing and told us that he would have someone from the office call us. I had to call them on Thursday after not hearing anything and then was told that the production manager *** was out and would call me tomorrow - this was after it had rained a few more times. Friday came and she called me first thing but stated that no one could come out till the 12th and would be between 8-12 and someone would need to be at the house since they would leave there facility at 8 and head right to me. We had called them again since it had rained again and still getting mud and the system backed up completely and we were up till 2 am cleaning and trying to keep up with the water pouring in our basement we also noticed that the sumppump they put in is leaking water back in as well since they did not put the clamp on properly- they told us that they could not come out sooner and that 2 weeks is an acceptable time frame. So now today is the 12th and at 12:42 they are still not at my house to "fix" the issue. I called at 11:48am and talked to *** and she stated that they had a couple other jobs in Prairie city but would have the Guy call me. He called me a min later and said he didnt look at his notes and that he would be there around 3pm- meanwhile I missed out on a whole day of work waiting on them to show up. - This has not been a very pleasant experience and wish we never would have went through them to have this system put in, we have more issues than we ever did in the past and keep ruining items in our basement from the water damage.

We our sump system serviced by Chad H today. While having had my system serviced for years Chad noticed he could make it run more efficiently by reworking pvc.

You broke my front door, you punch it becauaw we werent home. We went home because you didnt show up at 9 am.
Tue feb. 6 at around 1 O'clock your sales man came ro our house and punch a hole in our door bwcauae we were not home.

The issue I had was handled with kindness, understanding and expertise today. Chad Henrichs was considerate and listened to my concerns and respected my frustration. He repaired the problem not only because he knows his job, but because he studied and explored what was causing the issue. When he shared the solution with me he did it with complete professionalism.

Very helpful and friendly!

Very pleased with the respect the Midwest Basement System crew had for our home both inside and out.