Good morning, This response is regarding your complaint to the Revdex.com, management was made aware of the flooding which took place in the building as a direct result of another resident leaving the water running in their homeWe immediately acted by knocking on doors the evening of the event and providing emergency water extractions, pad removal as well as treating and deodorizing the affected areaI apologize if you were not made aware of the nature of the follow upThe vendor who performed the original work came back on two occasions and the key we have on the board does not work on the lockIn the future please reach out to the leasing office directly when an issue is not resolved in a timely manner, which will allow us to act to correct your issues in a timely fashionWe are pleased to provide these services, and have reached out to you in order to get the issue with the key resolved in order to do soAs per your response to the email regarding the issue, we will await the drop off of your key in order to perform the request Respectfully M [redacted] M [redacted] -Community Manager
Dear Mrs. [redacted] , We are sorry to hear that your experience at [redacted] Town Homes was less than your expectations. We strive daily to provide excellent customer service. After reviewing the account at [redacted] Town Homes we have determined a previous balance owed on the... account for $200 prior to your move out date of August 2, 2015. The account also shows 2 days of rent at a cost of $38.70. The account can be settled with a total payment of $238.70. The collection agency which holds this account was updated with this information on August 5, 2015. Thank you for your patience with this matter.Best Regards, [redacted] Community Manager [redacted] Townhomes
Hello *** it was great talking with you todayI have attached a copy of *** lease stating her late fee and when its due as requestedUnfortunately she does have to pay it if she is late.Jason H***, CAM Area ManagerStrategic Management Partners
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I need to know why I owed $200? I'm ok with the $
Regards,
*** ***
Dear Mrs. [redacted], We are sorry to hear that your experience at [redacted] Town Homes was less than your expectations. We strive daily to provide excellent customer service. After reviewing the account at [redacted] Town Homes we have determined a previous balance owed on the...
account for $200 prior to your move out date of August 2, 2015. The account also shows 2 days of rent at a cost of $38.70. The account can be settled with a total payment of $238.70. The collection agency which holds this account was updated with this information on August 5, 2015. Thank you for your patience with this matter.Best Regards,[redacted]Community Manager[redacted] Townhomes
Good morning, This response is regarding your complaint to the Revdex.com, management was made aware of the flooding which took place in the building as a direct result of another resident leaving the water running in their home. We immediately acted by knocking on doors the evening of the event and...
providing emergency water extractions, pad removal as well as treating and deodorizing the affected area. I apologize if you were not made aware of the nature of the follow up. The vendor who performed the original work came back on two occasions and the key we have on the board does not work on the lock. In the future please reach out to the leasing office directly when an issue is not resolved in a timely manner, which will allow us to act to correct your issues in a timely fashion. We are pleased to provide these services, and have reached out to you in order to get the issue with the key resolved in order to do so. As per your response to the email regarding the issue, we will await the drop off of your key in order to perform the request. Respectfully M[redacted] M[redacted]-Community Manager
Good morning, This response is regarding your complaint to the Revdex.com, management was made aware of the flooding which took place in the building as a direct result of another resident leaving the water running in their homeWe immediately acted by knocking on doors the evening of the event and providing emergency water extractions, pad removal as well as treating and deodorizing the affected areaI apologize if you were not made aware of the nature of the follow upThe vendor who performed the original work came back on two occasions and the key we have on the board does not work on the lockIn the future please reach out to the leasing office directly when an issue is not resolved in a timely manner, which will allow us to act to correct your issues in a timely fashionWe are pleased to provide these services, and have reached out to you in order to get the issue with the key resolved in order to do soAs per your response to the email regarding the issue, we will await the drop off of your key in order to perform the request Respectfully M [redacted] M [redacted] -Community Manager
Dear Mrs. [redacted] , We are sorry to hear that your experience at [redacted] Town Homes was less than your expectations. We strive daily to provide excellent customer service. After reviewing the account at [redacted] Town Homes we have determined a previous balance owed on the... account for $200 prior to your move out date of August 2, 2015. The account also shows 2 days of rent at a cost of $38.70. The account can be settled with a total payment of $238.70. The collection agency which holds this account was updated with this information on August 5, 2015. Thank you for your patience with this matter.Best Regards, [redacted] Community Manager [redacted] Townhomes
Hello *** it was great talking with you todayI have attached a copy of *** lease stating her late fee and when its due as requestedUnfortunately she does have to pay it if she is late.Jason H***, CAM Area ManagerStrategic Management Partners
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I need to know why I owed $200? I'm ok with the $
Regards,
*** ***
Dear Mrs. [redacted], We are sorry to hear that your experience at [redacted] Town Homes was less than your expectations. We strive daily to provide excellent customer service. After reviewing the account at [redacted] Town Homes we have determined a previous balance owed on the...
account for $200 prior to your move out date of August 2, 2015. The account also shows 2 days of rent at a cost of $38.70. The account can be settled with a total payment of $238.70. The collection agency which holds this account was updated with this information on August 5, 2015. Thank you for your patience with this matter.Best Regards,[redacted]Community Manager[redacted] Townhomes
Good morning, This response is regarding your complaint to the Revdex.com, management was made aware of the flooding which took place in the building as a direct result of another resident leaving the water running in their home. We immediately acted by knocking on doors the evening of the event and...
providing emergency water extractions, pad removal as well as treating and deodorizing the affected area. I apologize if you were not made aware of the nature of the follow up. The vendor who performed the original work came back on two occasions and the key we have on the board does not work on the lock. In the future please reach out to the leasing office directly when an issue is not resolved in a timely manner, which will allow us to act to correct your issues in a timely fashion. We are pleased to provide these services, and have reached out to you in order to get the issue with the key resolved in order to do so. As per your response to the email regarding the issue, we will await the drop off of your key in order to perform the request. Respectfully M[redacted] M[redacted]-Community Manager