Midway Auto & RV

When a Deposit is given on any vehicle, the customer is agreeing to purchase the vehicle and the dealership is agreeing to take that specific vehicle off of the market. Any other customer that wants that vehicle can not buy it. The dealership takes the vehicle off of the website and stops all advertising on the vehicle. This is common practice at our dealership and most other dealerships. The customer gave the salesman his card number and authorized it to be ran. We are very sorry that he decided to purchase somewhere else. We held that vehicle for a long time waiting for the customer to come pick it up. we did not break the agreement to purchase the vehicle, the customer broke that agreement. As stated this is the dealership policy on all deposits toward vehicles. Thank you

I have reviewed the text message. It clearly states that that money can be transferred to another vehicle. It doesn’t say anything about refunding the money. The credit card was given 100% voluntarily. When you buy anything online there is no signed document. If you continued with the purchase that deposit would have been added toward your down payment. If you did work for someone and after the work was done the people decided they wanted there money back. Would you return their money? A lot of time and effort went into getting you approved on the vehicle. Money exchanged hand as part of the agreement. The vehicle was taken off of the market and was locked down. I would never expect a buisness to do work for free. This money will also not be lost and will be a credit here that you can transfer to another vehicle at any time in the future

Revdex.com, We worked with the *** and did our very best to finalize a loan for them. The *** did do paperwork and did take the vehicle. Vehicle purchases are never final until the dealership is paid by the bank. The customer always has the ability to go to there own bank to acquire funds to pay for the vehicle. The first bank that approved the *** originally, required there address to be registered with the us postal service to verify there residence. There address was not registered, and the *** could not get the postal service to register there address. At that point the bank rescinded the loan approval. Next we contacted the *** to bring back the vehicle, but they asked if there was any other banks that would do the loan. We worked many hours and tried many banks. We were finally able to find another bank that would do the loan. When we went to finalize the new paperwork, we found out that Mr. had quit his job. So the new bank would no longer approve him with out employment. At that point we asked for the vehicle to be returned. They returned the vehicle and we did not refund the partial down payment because the *** had used the vehicle for over a month. We had to get the vehicle back ready to sell. Fresh oil change, re detailed, fully checked out ect. the *** had the use of the vehicle for over a month and put a lot of miles on it! We did however tell the *** that when he was employed again we would be able to help them again and the down payment they had given could be applied toward another vehicle. The *** were very good to work with and it was unfortunate that he quit his job during the loan process. We would love to help them again and apply the money they have paid toward another vehicle.thank you
Keith G

Manager

I understand that your husband had a lot of time and energy into trying to make the loan work. We also had a lot of time and energy into it. No one wanted the truck to be returned! We tried everything that we possibly could to make it work. In the end the banks look at your credit history, how you have paid on credit cards, loans ect. they also look at your time on the Job and house. Because of your credit and other info not many banks wanted to give you a Loan. You did use the truck, you did put miles on the truck, the truck was returned dirty, we did have to give it a oil change, and full check out. There were real costs involved with you retuning the truck. Like I mentioned before, you are always welcome to go to your own bank and bring us the money for the purchase. If he wouldn't have quit his job, the truck never would have been returned. If you read through the contract you signed it specifically states that the bank may require additional information, it also states that your information on your credit application can not change until the loan is complete or the loan may be canceled. Like I said we will give you inhouse credit for that down payment toward another vehicle. this is a lot more than any other dealership would do. the vehicle was not returned because of us. it was returned because of the loss of his job.