Midtown Home Improvements

I did my due diligence- had three different companies quite my deck project.
Midtown was the highest!
I thought they would be the best company for a quality product.
Wrong - they were ridiculously late to start the project, I phoned to get out of the contract and was told I would have to buy it out.
So I hung in there.
Wrong choice again.
They quote an entire project, don’t complete what you “spoke of” and then screen shot the project estimate and wordsmith their way out of it.
Not done - then they come out quote to complete the work and I pay them for that.
Job still not completed- same game
I’ll come out and give you an estimate on the under decking.
This time I said NO - you did this to me once I acquiesced to your shenanigans the first time, it’s not happening again.
Then they proceeded to tell me you’re a business owner- I’m going to loose my butt in this job, which I highly doubt.
He continued stating the exact rehearsed conversation he gave me the first time.
I said stop talking - read the text
You did this ti me once it’s not happening again.
Oh I dropped the ball it’s another 9k
I am only human I make mistakes.
I am a business owner of several businesses and if I make an honest human error I fix it - the joys of being in business for yourself.
I will tell everyone I know NEVER CALL MIDTOWN!
Dishonesty doesn’t work for me

I will be contacting the attorney team for review of contracts and texts
Too bad I didn’t have the entire conversation recorded.

Over priced - lights falling off my two month old deck - flashing showing
Wires hanging out oh and I forgot I HAD TO HIRE AN ELECTRICIAN TO complete their job that was supposedly included which cost me another 1000.00
Scandalous
On every level

Annette COLLINS

Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ Our fence and deck manager made the appropriate repairs to the deck on February 16,

[redacted] is a prior customer of ours We have refunded the $deposit electronically She did not cancel the job within the three day rescinding period The payments have stopped before moving forward with the fence We are looking to [redacted] (their bank) to see if the job can move forward

Complaint: [redacted] I am rejecting this response because: Yes they have told me time and time again that they would fix the problems, however the problems are still there! This deck was built late last yearthey send the guy's out, they work at something for a while and leaveBut they don't fix the problem's the guy's they send out have no clue how to or just don't care about fixing the problem's this was a very big mistake on my part to have them build this deck! I should have known better, when they tried to hide the rotten band board on the house Sincerely, [redacted]

The damage to the fence was due to a third party using a lawn mowerWe have fixed the fence for free twiceWe have not charged anything moreWe have used the best of our abilities to fix the fence as best as we can

Our records indicate that one of our neighborhood marketing team members made contact with someone at your home who represented themselves as as either your or your wife, gave us your contact informations and scheduled an appointmentWe have not purchased any contact information, a representative of our company made direct contact with someone at your homeWe will gladly remove you from our database and will not be contacting you any farther

Revdex.com The problem has not been resolved at this time, but they have contacted me and replacing the door but nothing is scheduled at this time Sincerely, [redacted]

As Mr [redacted] was told this morning when he came in to our office, our owner that signs checks would be in later in the morning to sign his check and it would be ready after 11amHis check was signed as promised and is ready to be picked up, as of 11:00am this morning, March 3,

We have addressed several complaints from Mr [redacted] over the course of several different visitsMr [redacted] continuously finds new things that he wants us to address and we do so as soon as we possibly canWe were in contact with Mr [redacted] to address his newest list of complaints when he filed this complaintWe have been and are continuing to work with Mr [redacted] to remedy his ever growing list of complaints

Happy to say the business sent a rep out today, & the repairs were made Thank you for any and all assistance [redacted]

Ms [redacted] called in on Tuesday, January 16, and I personally spoke to herMs [redacted] claimed that we never issued her refund but we did in fact issue mail her refund December 15, When I informed Ms [redacted] this she said she never received itI then confirmed her address and again stated that we did indeed mail it out in DecemberUpon hearing this she asked to speak to our ownerOn January 18, Ms [redacted] was told by our owner that we were in the process of having a stop payment issued on the check mailed to her home in December and another would be issued as soon as possibleThat check was written on January 18, and is due to be sent out January 19,

Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Midtown Home Improvements has repaired the screens that came out of Ms [redacted] 's Anderson windows and we have contacted her to schedule reinstalling them in her windowsThis was not in her contractShe had asked for compensation from our company due to the fact that our patio door vendor had some manufacturing delays causing the door to take some weeks to completeHer concern was our not keeping her up to date with our progressWhen I offered to have our service department perform the screen repairs I was not aware the screens would require more time and some items that we did not have available on our service truckThe screens were returned here and we failed to communicate the information as quickly as we neededWe have hired additional staff members and have revised our procedures for customer contactWe spoke with Ms [redacted] this afternoon and are returning the screens repaired this afternoon Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Our service tech completed this service on Friday 8/25/We apologize for the delay in the service

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Midtown Home Improvements will take care of removing and replacing concrete padWe will contact Mr [redacted] about it today Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) they contacted me today and will be taking care of it next Thursday!!!

Complaint: [redacted] At this time we would like to address each item Midtown has falsely represented individuallyFirst, the dishwasher was manufactured in as indicated by the serial number that we e-mailed a picture of to Midtown, so it is physically impossible for it to be years old as indicated by MidtownSecond, in the contract it does state that there was to be electrical work done in the form of adding an outlet at the 'end of the peninsula'The outlets we are having issues with are the GFCI outlets that had to be removed and reinstalled so the tile backsplash could be replacedThird, the outlet for the garbage disposal should have been installed once they updated the kitchen to ensure everything was up to code and not be something a third party had to make us aware of Fourth, we did not 'refuse' Midtown's offer to have them install the dishwasher, we did not have the dishwasher at our home at the time as it could not be installed due to the plumbing issues created by Midtown's employeeBeyond that, by that time we weren't confident that their employees would be able to complete the task up to our satisfaction or code as their plumbers had shown up to run the new drain lines and failed to mention the required outlet for the garbage disposal even though they were working inside that very cabinetAt this time we have grown tired of dealing with this issue and will accept the offer of $and the completion of the rest of the repairs still needed to the cabinetry Sincerely, [redacted]

We were notified by the manufacturer company and they have serviced the doorThey said that the consumers were happy with the outcome and the issue has been fixed

We have been in contact with Mr [redacted] to remedy this situationUnfortunately, we cannot guarantee a product will come undamaged from the manufacturer, which is what happened in the case of Mr***'s replacement partsFor his inconvenience, and in lieu of a hefty discount, we offered Mr [redacted] a $gift card to an establishment of his choosing which he accepted on 10/20/We will not be offering any farther discounts or reimbursements to Mr [redacted] because he told us that the gift card was sufficient for his inconvenience

Complaint: [redacted] I am rejecting this response because: I don't have employee names, nor should I have to keep record of the rude employees The marketing team has not honored my request (in person or on the phone)Last night the marketing team knocked on my dor at 8pm I simply want my address removed from the marketing team list Sincerely, [redacted]

Our marketing department honors every request to be removed from a call listHave you requested to speak to a supervisor or do you have the name of the employee that has hung up on you? Each employee is required to identify themself by name when speaking to anyone on the phone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***