Midpoint Chevrolet Buick GMC Truck

Review: On April 28, 2014, I purchased a 2011 Chevrolet Truck and paid for said truck with a personal check. I was told the title would be in the mail in 3 days. Today is July 1, 2014, 63 days from date of purchase. My check cleared the bank in 3 days. I have made numerous phone calls to Midpoint and am always told they "are working on getting me a title" Something is definitely not right with this procedure. In VA a bill of sales is taken to DMV and a title is printed out at that point.

Business

Response:

We spoke with Mr. [redacted] yesterday at 11.30 am and explained the reason that he hasn’t received his title was due to the DMV had lost it. As of yesterday the vehicle was titled and I supplied him with the number. DMV told us that it would go out in the mail yesterday or today and should receive in 14 days. I told him that we would follow up and if he shouldn’t receive his title in this time period we could go and apply for a duplicate title. At that time he was happy and thank us for all our efforts in helping him resolve this matter.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That is not EXACTLY the way the conversation went yesterday.....Actually, it went something like this, if I don't hear something about the title to my truck by this afternoon (yesterday) I am coming to the dealership with a Franklin County Deputy to settle this issue.

Why did it take 63 days, after numerous visits and phone calls on my part and then finally when told I was coming with a deputy to resolve this issue, did information about the title "suddenly" appear?

I really don't care what this dealership does from this point on....if I don't receive the title I'm just going to turn it over to my attorney, [redacted]. My family and friends never plan on buying anything from Midpoint and they probably will just shrug their shoulders and say "so what"......we have plenty of customers and don't need them.....and that's fine....but eventually it will be an issue for them.

I simply think the public should be aware of the way this business handles customers and that should go on record at the Revdex.com.

Regards,