Complaint: [redacted] I am rejecting this response because:I was NEVER advised of anything that Midland said they advised me ofI NEVER called Midland TowingThe call to tow my Jeep came from [redacted] NOT from meI was NEVER advised by anyone at Midland that my Jeep would be "impounded"! A reputable shop would have had the courtesy to notify the customer of any issues before they turned into a huge & unnecessary billA simple follow up phone call from Midland would have prevented this whole messMark at Midland Towing was rude, abusive & obnoxious in the way he spoke to me & treated meThe same credit card he claims was declined twice was accepted when I arrived at his shopMaybe he doesn't know how to use his credit card terminalOr maybe it's just the way a deplorable human with vile business practices bilks money out of unsuspecting customers.As for the condition of the Jeep what role does that play in this matter? The Jeep was not drive-able & that is why it was being towedMy dealings with [redacted] are not in any way pertinent to this matterIf [redacted] covered the tow then everything must have been OK with them.I am including ALL records of correspondence with both Midland & CoastPlease show me when I called you before I found out from Coast that you had not taken my Jeep to their shopAs a matter of fact, can you even prove that the Jeep was in fact taken to their shop at all? I propose that you in fact took the Jeep straight to your "impound" lot & then waited like a snake in the grass to get paid! Al at Coast tried to reach out to you during the whole fiasco on the 28th to try & help resolve the matter before it got out of hand & you refused to take his callsRegards, [redacted]
Complaint: [redacted] I am rejecting this response because:I was NEVER advised of anything that Midland said they advised me ofI NEVER called Midland TowingThe call to tow my Jeep came from [redacted] NOT from meI was NEVER advised by anyone at Midland that my Jeep would be "impounded"! A reputable shop would have had the courtesy to notify the customer of any issues before they turned into a huge & unnecessary billA simple follow up phone call from Midland would have prevented this whole messMark at Midland Towing was rude, abusive & obnoxious in the way he spoke to me & treated meThe same credit card he claims was declined twice was accepted when I arrived at his shopMaybe he doesn't know how to use his credit card terminalOr maybe it's just the way a deplorable human with vile business practices bilks money out of unsuspecting customers.As for the condition of the Jeep what role does that play in this matter? The Jeep was not drive-able & that is why it was being towedMy dealings with [redacted] are not in any way pertinent to this matterIf [redacted] covered the tow then everything must have been OK with them.I am including ALL records of correspondence with both Midland & CoastPlease show me when I called you before I found out from Coast that you had not taken my Jeep to their shopAs a matter of fact, can you even prove that the Jeep was in fact taken to their shop at all? I propose that you in fact took the Jeep straight to your "impound" lot & then waited like a snake in the grass to get paid! Al at Coast tried to reach out to you during the whole fiasco on the 28th to try & help resolve the matter before it got out of hand & you refused to take his callsRegards, [redacted]