Middy N' Me

This company does not return calls or emails. Period. I've tried more than a dozen times to reach someone about returning items and just get their contracted customer service team that says that the person I need to speak to is unavailable. The customer service rep takes down a lot of information, but I've never, never, never gotten a call back. Finally, I've mailed products back on my own dime (with tracking) and now I'm chasing them down for a refund. They don't even respond to BBB complaints filed against them. My advice to Middy n Me: If you can't execute all sides of your business--stop doing business!

Not sure if you are using gold and silver thread to made these beautiful shirts and dresses. The prints and fabric designs are beautiful but your pricing or mark up is unfortunate.

Nothing short of a nightmare
I have been waiting since the end of January for a dress. It is for my stepdaughter‘s wedding which is in November I thought I was giving myself enough time it is obvious that the stress is never coming out now that it is nearly mid May. I had also ordered a shirt in the end of December which I received I believe sometime in March it wasn’t correct another one was sent and still not correct I’ve given up. They had some trouble with order fulfillment during Covid I totally understand but I see glowing reviews on their page and I wonder why these folks got their product and I didn’t. Add to that the fact that they do not communicate at all and I have to hunt them down to get an answer I would like my dress because I’d like to wear to the wedding it would have been perfect

I ordered 2 shirts. I gave Kim my measurements and the shirts were enormous. I called Kim the owner and she said she has had some issues where the shirts were not being made properly based on the measurements and she would replace them. I sent the two shirts back. It’s been months and still no replacement. I have texted, emailed and left phone message with absolutely no response at all. Over $500 spent on two shirts. I want a refund, but Kim does not respond. If I do not get a refund by next week, I will be seeking legal action. This is just not how to run a business. To not respond to a customer when they try to
contact you for weeks via multiple modalities is unconscionable.

Response taken via phone:Consumer sent the blouse  back to the business via USPS Priority Mail [redacted].  Business stated they would send the replacement.  Consumer has never received the blouse and would like the replacement sent to her.

[redacted],I would like to respond to the complaint filed by [redacted] [redacted] on 2/28/2017 against my company Middy N' MeIn [redacted]s complaint she states that she ordered a shirt from www.middynme.com and it took 2 months to receive it.As you can see from the below...

screenshot she did order and pay for a shirt on May 17th 2017[redacted] states in her complaint to the Revdex.com that it took almost 2 months to receive her shirt. The below screen shots of her shipping label from our factory show the actual date her order shipped.I am providing 2 different shots of the same ship label from USPSAs you can see clearly from the labels from USPS her shirt was shipped on 06/01/2016 which is exactly 15 days after her order was placed and actually in quite good time.We make it clear on every page of our web site including product pages that each shirt is cut sewn and made to order for each customer. I am also including 2 different screen shots of the delivery times stated on our website.[redacted] also states very oddly that she did not wear the shirt for 4 months since it wasn't the right season to wear it.So that being said, why didn't she contact us in Sept ?4 months after she received her shirt ?It's a short sleeved linen shirt for summer and she received it on June 1st so that makes no sense. [redacted] states that she called me in November. She actually called me in December around Christmas ( I could most likely get phone records to prove this ) after I called her in response to a uncalled for nasty FB message from her.I called her immediately which is how we take care of our customers here at Middy N' Me and was very patient with [redacted] and her extremely aggressive complaints.[redacted] stated that she thought her linen shirt felt like burlap and was there anything she could do about it.Considering it was 7 months after she ordered her shirt I could have easily said that I could not do anything for her.But I didn't because like I stated earlier that is not how we treat our customers here at Middy N' Me.I very cheerfully guided her through the process of trying to find out exactly what was wrong and even told her that it's possible her linen shirt could feel rough because of the nature of natural fibers. You can have ten rolls of Linen or cotton etc.... come form the same mill and all 10 of them will be slightly different in weight, color, hand etc....So knowing this I told [redacted] I would be delighted to make another shirt for her ( note: we never had other complaints from shirts made from that particular roll of Linen ).I even told her I would send her a paid return ship label to send the original shirt back.Screen shot of that ship label:As you can see that Label was for 01/11/2017[redacted] never used this label.[redacted] stated that I said I would send the return label with the new shirt.That is not our policy and silly to think I would make a new shirt for her without her returning the first shirt especially after 7 months of her having the shirt.I never heard from [redacted] until Feb 24th.She called and said she never received the ship label most likely because she disliked our company so much she deleted our email. Not sure what that means ?She then proceeded to get really out of hand and just making no sense saying nasty things about our company.I told her to e-mail me from a new email so we could be sure she got her label :Note the subject line on Feb 24th. " I want a new shirt and not in 3 months" again lying about how long it took to get her order delivered and also completely different from the " almost 2 months for delivery " that she states in her complaint against us. Also note that she states she " wants her new shirt " not a refund.This was her emailing me so I would have her correct email address. So hostile. To be honest, very upsetting to be involved with someone so aggressive and unreasonable.I have never experienced this with a customer.Note the other e-mails asking her return label is.I told her we would get it to her in the next few days.We do have other business to attend to while trying to make [redacted] happy. [redacted] also states that the quality of the shirt she received is horrible.Again not true. We pride ourselves on making exquisitely cut, sewn and tailored shirts . In fact we are well known for our quality and our very proudly made at our factory in South Carolina. I would defy [redacted] to find anyone that would say differently about our shirts.So now [redacted] has sent her shirt back. Clearly the shirt has been worn and washed but that's beside the point : )We will make her another shirt from a cotton linen blend this time which will be softer as we agreed on in our first call in December.She still won't be happy but at least we know we did all we could for her in good faith.I will not be giving [redacted] a refund.[redacted] herself should be careful about what she is saying about our company as she goes about slandering us on social media.Thank you for your time Rhonda and please let me know if you need anything else from me.Have a lovely day, Kim