Middletown Ford, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thank you for the information contained in the business' responseI now understand the problem with my vehicle's subframe was caused by a manufacturer's defectBased on the information you have provided I will be initiating a complaint against the Ford Motor Company due to the known manufacturer's defect that remains defective as well as making my preventing me to operate my vehicle due to the extreme safety hazard it presents to me and my family
Regards,
*** ***

Update: [redacted] Complaint # [redacted]I went to Middletown Ford today to try to resolve our issue. They looked at the truck and said they can't do anything now and asked me to wait two weeks. I agreed to wait and see what solution they can come up with to solve the problem. I did say that I didn't want these two weeks to turn into 2 months.Thanks

In total, I reject the answer. Some aspects of the answer are correct, however the accessories to the F-150 were misrepresented and I was told that my phone would display onto the sync 3 system screen for navigation.There is no confusion with the 2017 Escape. While we were there to look at the escape, I told the salesman then my sync 3 didn't do what he said it would. This is when the whole issue of my phone not being the correct phone started. After this contact I called the Ford help line and they said my phone was too old, and then when that didn't work, I was told to wait for an update that would be available by the end of the year.While I understand Middletown Ford can't control Ford Corporate, I do believe there are solutions available to remedy this situation. The salesman did represent the sync 3 version my truck has as being able to use the navigation from my phone including the viewing of maps on the console through blue-tooth. This is the reason I didn't look for other truck with the navigation included.I have not scheduled an appointment to bring the truck in for review. I have talked to the service manager twice and have not come to an agreement on a fix.I do believe that I was misled as to the accessories of the truck during the sale. [redacted]

SUBJECT: [redacted] Complaint # [redacted]We have looked into the customer's issue. There may have been some confusion since the customer purchased two vehicles within a few weeks. The 2017 Escape they purchased has the features they are referring to. We are told that the 2016 F-150 they purchased...

will have the feature when an update is released by Ford Motor Company. We do not have any control over when Ford Motor Company releases an update.The salesperson told the customer that people were using their smartphones more than in vehicle navigation, and that his phone would give turn by turn directions through the sync system as long as it was connected via Bluetooth. Turn by turn directions is audio only, and does not show a map like navigation,The customer has already scheduled to bring the vehicle to review their issues, but it seems that Ford Motor Company has already given them an answer directly,I have also attached a copy from a display item that explains the limitations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] In total, I reject the answer. Some aspects of the answer are correct, however the accessories to the F-150 were misrepresented and I was told that my phone would display onto the sync 3 system screen for navigation.There is no confusion with the 2017 Escape. While we were there to look at the escape, I told the salesman then my sync 3 didn't do what he said it would. This is when the whole issue of my phone not being the correct phone started. After this contact I called the Ford help line and they said my phone was too old, and then when that didn't work, I was told to wait for an update that would be available by the end of the year.While I understand Middletown Ford can't control Ford Corporate, I do believe there are solutions available to remedy this situation. The salesman did represent the sync 3 version my truck has as being able to use the navigation from my phone including the viewing of maps on the console through blue-tooth. This is the reason I didn't look for other truck with the navigation included.I have not scheduled an appointment to bring the truck in for review. I have talked to the service manager twice and have not come to an agreement on a fix.I do believe that I was misled as to the accessories of the truck during the sale. Regards,
[redacted]

SUBJECT: Complaint ID [redacted] The Ford Motor Company recall was performed on the 2002 Winstar back in October, 2011. The recall was performed per the Ford Motor Co. instructions, and paid for by Ford Motor Co. According to Ford Motor Company, the recall was a safety recall, and was...

intended to prevent a loss of steering control and increased risk of a crash if the subframe were to break. It appears that the recall repair performed as intended. We made two inquiries with Ford for additional assistance for the vehicle, and they were declined. Another Ford representative has told us that she has been trying to reach the customer, but the customer has not responded. We also gave the customer an estimate to replace the subframe with a substantial savings from what the dealer quoted them on their trip.We do not feelthat we owe the customer anything else.