Midas Auto Service Center

[redacted] ***Thank you for your Revdex.com inquiry I am very sorry for your trouble and assure you that we do not conduct business in this manner I appreciate you taking my call today and will be in touch with you on Monday As per our phone conversation, please forward me a copy of the work order or invoice where the work was repaired by your mechanic and I can assure you that I can address any of our concerns Thanks again and talk to you soon[redacted] District Manager, San Antonio/Corpus ChristiMidas Auto Service Center [redacted]

Mr [redacted] Thank you for your Revdex.com inquiry We value all of our customers concerns and comments when something is not right in our stores When Ms [redacted] brought her [redacted] in for service she presented our coupon, clearly stating on the coupon that the offer pertains to Most Vehicles and the $oil change is for a conventional oil Chrysler requires a 5woil in their engine, unfortunately we do not carry that oil in a conventional The coupon also offers a $off discount for a premium oil, either a blended oil, high mileage or a full synthetic Still offering a great value we offered a $off discount for the correct oil that belongs in the engine The oil used was a 5wsynthetic blend, which can be used up to miles We only want to do what is best for the vehicle The coupon also offers a free courtesy inspection, it was noted that your new wipers were streaking your windshield, and based on your mileage we also offer other preventative maintenance services like fuel system cleaning, tune ups, air filters etc We sincerely apologize for your not communicating with Ms [redacted] about what the coupon totally offers and for what is best for your vehicle A $refund is not justified, however what we would like to do is pay for your next oil change to really show that Midas really cares for their customers and that we only want to do what is best for the vehicle by fully inspecting your vehicle for your knowledge If the offer is acceptable please reply and I would be more than happy to send the offer to you by mail Again thank you for your comments and time, if I can be of any further assistance you can also contact me directlyKind Regards, [redacted] Midas Auto Service CentersSan Antonio/Corpus Christi###-###-####

Mr. [redacted]Thank you for your Revdex.com inquiry.  We value all of our customers concerns and comments when something is not right in our stores.  When Ms. [redacted] brought her [redacted] in for service she presented our coupon, clearly stating on the coupon that the offer...

pertains to Most Vehicles and the $19.99 oil change is for a conventional oil.  Chrysler requires a 5w20 oil in their engine, unfortunately we do not carry that oil in a conventional.  The coupon also offers a $5.00 off discount for a premium oil, either a blended oil, high mileage or a full synthetic.  Still offering a great value  we  offered a $5.00 off discount for the correct oil that belongs in the engine.  The oil used was a 5w20 synthetic blend, which can be used up to 4000 miles.  We only want to do what is best for the vehicle.  The coupon also offers a free courtesy inspection, it was noted that your new wipers were streaking your windshield, and based on your mileage we also offer other preventative maintenance services like fuel system cleaning, tune ups, air filters etc.  We sincerely apologize  for your not communicating with Ms. [redacted] about what the coupon totally offers and for what is best for your vehicle.  A $10.00 refund is not justified, however what we would like to do is pay for your next oil change to really show that Midas really cares for their customers and that we only want to do what is best for the vehicle by fully inspecting your vehicle for your knowledge.  If the offer is acceptable please reply and I would be more than happy to send the offer to you by mail.  Again thank you for your comments and time, if I can be of any further assistance you can also contact me directly. Kind Regards,  [redacted]Midas Auto Service CentersSan Antonio/Corpus Christi###-###-####

[redacted]Midas does not offer any refunds!  The best we can do is an in store credit for any future service.  If you would like to take advantage of this offer please contact me directly.[redacted]

[redacted] Thank you for your Revdex.com inquiry.  I'm glad that we were finally able to talk overthe phone about your horrible experience at our Midas Auto Service Centerlocated at [redacted].  Please knowthat we take every satiation serious and I’m here to help to take care of...

thismatter.  As per our phone conversation wewill install your part at no charge and will take a look at the doorhandle.  Please contact me at ###-###-####to schedule a convenient time to address our concerns.  Thank again for your time and please be intouch.  [redacted]Midas [redacted]

Dear Mr. [redacted]Thank you for your Revdex.com inquiry.  We regret the fact that you were not satisfied with the service you paid for.  We would like to justify the work not being done , please forward the photos you have help justify a refund.  We show in our records thatthe alignment was...

indeed done and you were told you needed new tires and declined any additional work.  Please forward pictures to [redacted].  We will be in communication once photos are received.  Thanks again and sorry for your inconvenience.Sincerely[redacted]Midas District Manager[redacted]

Complaint: [redacted]I’m rejecting this response because that's not entirely correct. My wife didn't decide to go with the less expensive one as you so eloquent indicated.  In fact, she specifically stated that she wanted a brand new part.  The part that was installed was used without her knowledge and the price for which we were charged clearly was for a brand new one. Regards,
[redacted]

[redacted]Thank you for your Revdex.com inquiry.  I am very sorry for your trouble and assure you that we do not conduct business in this manner.  I appreciate you taking my call today and will be in touch with you on Monday.  As per our phone conversation, please forward me a copy of the...

work order or invoice where the work was repaired by your mechanic and I can assure you that I can address any of our concerns.  Thanks again and talk to you soon.[redacted]District Manager, San Antonio/Corpus ChristiMidas Auto Service Center[redacted]