Mid-Valley Chrysler Dodge Jeep Inc

Review: Recently purchased used vehicle from this dealership. There was no mention at the time of purchase that this vehicle had an incomplete manufacturer recall issue related to vehicle safety. This claim has nothing to do with our experience with the dealership. I'm simply dissatisfied because they allowed me to leave the dealership putting my safety at risk from a recall that was nearly two months old by the time I purchased this vehicle. It should have been taken care of while the vehicle was in their possession. There is no excuse in my opinion, allowing any vehicle (used or new) to leave a reputable dealership in this condition.Desired Settlement: I'm asking for a refund from our purchase price of $500 for the time loss having to take the vehicle into our local dealership for repair. The repair itself should be covered by the manufacturer but my time loss at work will not and the inconvenience of having to take care of this myself.

Business

Response:

The vehicle came to us prior to the recall coming out. We

check them at time of initial inspection and on this one it would have shown

clear. The Manufacture don’t notify us of open recalls when they happen unless

it is registered in our name or the prior owner returns the recall letter to

the manufacture having them correct the owner.

We reviewed this as a TEAM and just put in place another step of

checking recalls again prior to customers taking delivery. Recalls are

more and more often a norm in the automotive world and we need to have that

step in place so that purchasing consumers are aware.

Sorry once again for the inconvenience!!

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I haven't heard anything from them other than the copied email I'm inserting. They didn't answer the question about reimbursment for the inconvenience so I'm still asking for a $500 refund of my purchase price to cover my loss of time at work having to take the car into a dealership at all.

Regards,

Business

Response:

I believe a request for us to pay $500 for a manufacture recall is unreasonable. If the repairs take the customer out of there vehicle for the day I will pay for a loaner car from her local dealer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The message I received asked for additional documentation but I couldn't figure out how to attach the recall information so I'm emailing it to you directly. As you can see, the recall was issued 1/29/15. We didn't purchase this vehicle until 3/30/15, nearly two months. This is a safety recall, which means by allowing us to take the vehicle with the repair incomplete, they put our safety in jeopardy. I am not concerned about getting the repair done, parts have already been ordered by my local dealership but I will have time loss from work having to deal with it and the overall inconvenience. I feel that the price of the car should have reflected that it was not in mechanically sound condition because of this outstanding repair issue.

Regards,