Microsoft

Complaint: [redacted]I am rejecting this response because:I want to talk to someone and have this resolved. You can call me @ [redacted]Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with advertisements in your inbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.A subscription is a...

pre-paid plan that lets you make minute-limited or unlimited calls to selected countries, so it’s perfect if you want to make a lot of calls. You can choose a subscription for 1, 3, or 12 months.When you cancel your subscription, it will continue to run until it expires, but it will not be renewed on the renewal date. Make sure that you cancel your recurring payments at least 3 days before your renewal date to avoid being charged for the next billing cycle.A Subscription can be refunded only  if you haven’t used it and it hasn’t expired. If you live in the EU, you can get a refund within 14 days.It means that:1 month subscriptions can only be refunded if you request the refund within a month after you’ve purchased the subscription, provided you haven't used it at all.3 month subscriptions can only be refunded if you request the refund within 3 months after you’ve purchased the subscription, provided you haven't used it at all.12 month subscriptions can only be refunded if you request the refund within 12 months after you’ve purchased the subscription, provided you haven't used it at all.You have subscribed to a pre-paid 12 month subscription and upon checking our records you have used the subscription. Therefore the subscription is non-refundable.Please refer to Skype Terms of Service of the Microsoft Service Agreement (http://www.microsoft.com/en-us/servicesagreement/)) Clause 9. Payment Terms and g. Refund Policy.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your order.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows phone.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
(If you have not yet contacted support about this issue, visit support.microsoft.com.)
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:7 days later,I still haven't received any reply from the Microsoftsoft.I have complained many times by phone and Revdex.com.Every time you let me wait for a reply, but I've never received a reply.I strongly suspect that Microsoftstore wants to escape responsibility.I  want that I can get the reply as soon as possible Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As you can see XBOX, Microsoft et al is a deplorable "company"
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/08/13) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
From time to time, we do retire older versions of Skype to focus our efforts on improving the most recent versions of Skype.
We want everyone to experience the best Skype has to offer - from enhanced quality to better reliability to improved security - and the newest version of Skype is the way to do that. So everyone can benefit from the latest improvements, from time to time we retire older versions of Skype across all platforms, including mobile devices. It's easy to update Skype; once you do, you'll have access to the latest features our team has worked hard to deliver.
When we retire older versions of Skype, if you are still on an older version, you would be signed out of Skype automatically and won't be able to sign in again until you upgrade to a new version. Simply follow the steps below to download, install, and sign in to the latest version, and you'll be back in Skype in no time.
In order to get support for the operating system you are using, please follow this FAQ: https://support.skype.com/en/faq/FAXXXXX
I hope the response has been helpful.
You can redeem the voucher codes by signing into your account here: www.skype.com/go/voucher
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 13, 2014/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: It should not be that difficult to delete an account online. They should be able to also delete my account. They also should refund my money, it seems more like a money scam!!Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As the agent explained, due to the time of...

purchase we are unable to provide a refund as it exceeds the limit outlined in Microsoft's policy regarding refunds. We appreciate the time you have taken to provide this feedback, and your comments have been recorded and will be forwarded to the appropriate department for review.
At this time, Microsoft considers this case closed. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox Live service. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. Per the Xbox Live Terms of Use, Microsoft is...

not liable for any disruption of the service. You can review the full Xbox Live Terms of Use at this website: http://www.xbox.com/en-US/Legal/livetou. Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. Unfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating the only option would be to grant your Microsoft account credits to be used towards a future purchase on the Microsoft Store. If you would like to take advantage of this option please respond to our agent’s most recent email sent (7/28) and they would be happy to assist you. We now consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX.
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  Microsoft are asking me for some sort of service number which I do not have and I do not know what they are talking about.  they have made no attempt to resolve my problems. I want to talk to someone from Microsoft; face to face; is that too much to ask?Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft applications.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue closing your account.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Skype solved my problem, this complaint can be solved.

Initial Business Response /* (1000, 5, 2014/08/19) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Service repair numbers are srxXXXXXXXXXXId and XXXXXXXXXX. I spoke with someone today and they are sending repaired item and that's not what I was promised and and I will not accept that. I want a new xbox one. Final.
Final Business Response /* (4000, 9, 2014/08/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a brand new console. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. We consider this matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Good Afternoon,
I will continue contacting you through the Revdex.com due to the fact that you do not have any of my contact information. While you have my email, I do not have access to it. What are you going to do to assist me in regaining access to my account? 
Sincerely,[redacted]