Microsoft Corporation

Review: I don't know where to complain about Microsoft.

I bought Microsoft Office 2011 for Mac when it first came out - around 2011. I registered it in my name - [redacted]- and I am getting all the updates. But I do not have the old receipt anymore.

I just bought a new computer. I had all the files transferred to the new computer. But Microsoft Office doesn't work on the new computer. I am asked to enter the product KEY that I don't think I ever had.

I have called Microsoft for Technical support, but they say I need to give them the KEY in order to help me.

There is no newer version of Office for the MAC or I would have bought one. I have the latest that there is for Mac.

They seem to let me use my program if I pay Microsoft a monthly subscription fee! ??

I am at a loss.

Stateline, NV 98449-2883

[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Review: Purchased Pro-Surface 3 Tablet, Via Phone 800# on 31 Dec '14, Received product approx 4 Jan '15. Noticed a rough surface edge around one corner of product. Called in to cust serv., was told to send back, minus charger, + stylus pen. Received back another Pro-Sure 3 on 2 Feb. '15, found to show have a hardware problem stated on tablet screen. Called Cust. Serv. back again, + Have been awaiting Info. on what is compensatorily going to be done for said/stated problems. This keeps getting more complex + confusing as the days + weeks go by?! Was not told before sending first unit, that I woudl not receive back another product contained in original product box.Just told about company policy for not point so, because returns go to other locations or whatever?! Makes no sense to me for a company of this stature + size to have such S.O.P.'s. Customers should have the right to receive a returned new product in original pack;g if requested, period. In the meantime to throw more gas ont he fire, we had two computers, + two cell phones covered fro virus protection, via Webroot disc used, for a two year period, at a cost of $130+? The first pro-surface ordered mad it 5 devices covered, which is maximum coverage for virus protection. So, now we have been hagling over compensation back for this issue also. I have spoken to a list of many people at various location throughout the world, U.S.A., India, Phillipines, Etc. I have [redacted] + [redacted], Cust. Serv., [redacted], Microsoft Store, Etc. Latest provided reference #'s are [redacted] mc/sft Store [redacted] cust. sv [redacted] with a [redacted], + [redacted] with a May? on this past Sunday 15 Feb '15, I was on the phone with another cust. Sv. pro. Surf 3 person, which I don't remember him stat'g who he was, for his mainly kept me hold for most of 20-30 min while he was supposedly try'g to get someone further up the line to handle this. He wouldn't even try to confirm if any of these past names mentioned were available Sunday or not. He ended up tak'g my phone number, to call back, for which I am still wait'g. Last night at 7:30 our time Microsoft # [redacted] called, but when I answered, no one was there? I have tried call;g corporate # given on application, but w/o a name to give, it reverts back to 800# menu, ETC. I have neverk nown a company of this nature not to have a cust. relations office +/or someone at headquarters off's that can be readily reach'd. I feel this is sufficient for now, have furthered my headaches over this in hav'g to tell + write a novel over + over again. please call # on app.'n if needed for anything further. ThanksDesired Settlement: I expect same promotional discount of $100. Off, plus compensation for ongoing problem so far in receiving another item, Plus comp for virus protection wasted on two faulty items. Approx another $250 off?!

Review: I believe the company used deceptive methods to make sure that people would default from a promotional gift card they gave out if you purchased a PC from them. I wanted to used the card now but after trying to use the gift card I noticed that the card had to be applied to my account prior to Feb 28th even though the credit wouldn't expire until the 30th of June. The methods they are are deceptive and unethical in my opinion.Desired Settlement: I want my promotional credit from the purchase I made.

Review: I have spent close to 14 hours in total with your technical support staff in [redacted], each call averaging 1.5 to 2.5 hours. I had a problem with Microsoft office which has yet to be resolved. I was finally sent up to Level 2 support and the technician who took over my computer decided that the issue with my Microsoft Office Outlook not working properly was because of a corrupt email. He decided that this email; also needed to be removed from my webmail. When I got him into my webmail I explained that I need all the 6000 emails that were on the server and I knew when my system went corrupt so we could just delete the ones over that short time frame. He promised that he would just move all my emails into a saved account and he did not. I lost all my emails on my webmail which I need when I travel on business. It is my understanding that he should have never touched my webmail in the first place.

Who is going to compensate me for the income lost in hours on the phone to technical support that do not know how to resolve an issue???? Who is going to compensate me for the income lost now that I have lost over 6000 emails? and who is going to resolve my issue with Microsoft Office 2013 which since May 29th has still not been resolved?????????? To say I am seething mad would be an understatement at this pointDesired Settlement: For someone who REALLY does understand their software to come to my office and fix my software so it works properly. I will not be subjected to another person across the world in [redacted] telling me that they are "so sorry for my inconvenience" because they do not understand how inconvenienced I have become. And I would like compensation for my work hours lost. I am the sole provider for my family and losing hours each day has put me terribly behind. For every proposal that I was unable to complete there could have been projected earnings of between $7000.00 - $30,000.00. I know I can't claim this because we will never know if I would have won the jobs or not but I lost the opportunity to bid and for that some compensation should be in order. lets start by providing some free software and a support telephone number where N. Americans are employed.

When will it ever go back to being about the consumer and not about the almighty DOLLAR???????

I know that my email will be filed away with all the other complaints and not even processed but I needed to write it. I'm so sick of being an abused consumer.

Business

Response:

Business' Initial Response /* (1000, 7, 2013/07/01) */

July 1, 2013

Revdex.com Case #XXXXXXXX

Dear Ms. [redacted],

My name is [redacted] and I am with the Customer and Partner Advocacy Team at Microsoft. I received a report on your behalf, filed with the Revdex.com, regarding an issue you are experiencing with your computer. The filed complaint details that you have experienced issues with Outlook, specifically that the program crashes and duplicate emails are being received for a single message. I was able to locate a few case numbers associated with your previous attempts to contact Microsoft Support, for reference this case IDs are: XXXXXXXXXX, XXXXXXXXXX, and XXXXXXXXXX.

I sincerely apologize for any frustration, and appreciate you taking the time to detail your experience. Thank you for the opportunity to help resolve your technical issues.

You were contacted by our engineer, [redacted] on 6/28, and [redacted] was able to restore your machine. You have requested a callback on 7/1 to confirm all issues have been resolved, and simultaneously, we are conducting an internal review of your support experience. If training opportunities or corrective action identified, Microsoft will take the appropriate steps.

Thank you for your cooperation and patience while we work to resolve your issues.

Sincerely,

Senior Advocacy Specialist

Microsoft Corporation

Review: Bing.com has listed our business as CLOSED since July 2012. Our business is open and they can not (will not) fix our listing. They continuously claim that they are "working" to fix the problem; however, will not communicate with us nor will they give us any answer as to why our listing remains listed as CLOSED. http://[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We would like for our listing to be fixed and to no longer be listed as CLOSED: http://www[redacted]

Business

Response:

Business' Initial Response /* (1000, 5, 2013/05/17) */

May 17, 2013

PO Box [redacted] NC XXXXX

RE: Revdex.com Case # XXXXXXXX

Hi Ms. [redacted],

Your complaint filed with the Revdex.com, regarding your issue of removing references on our Bing search engines that state your business is closed was forwarded to Microsoft on Wednesday, May 8.

Per the Revdex.com process, I am submitting a response through the web site, to provide an update before the May 18 deadline.

I engaged our Bing escalation team to assist on your case. They have been in communication with you this past week and received the information needed to properly update our database. This process will take 7 - 10 days. Once everything has been updated, we will contact you to test our Bing search to ensure that all returned searches show that your restaurant is open.

I will send another update through the Revdex.com web site once this issue has been resolved.

Thank you.

Sincerely,

Microsoft Customer Advocacy - United States

Microsoft Corporation

[redacted], WA [redacted]

cc: [redacted] Revdex.com of Alaska, Oregon and Western Washington

Consumer's Final Response /* (3000, 7, 2013/05/17) */

Thank you. I have reviewed the case and all information is correct. Our business listing is still listed as closed. Thanks for following up.

Thanks,

Business' Final Response /* (4000, 9, 2013/05/31) */

[redacted] 31, 2013

PO Box [redacted] NC XXXXX

RE: Revdex.com Case # XXXXXXXX

Hi Ms. [redacted],

Your complaint filed with the Revdex.com, regarding your issue of removing references on our Bing search engines that state your business is closed was forwarded to Microsoft on Wednesday, May 8.

I'm happy to report that your issue has been resolved as of Tuesday, May 28. I have been working with the Bing escalation team to assist on your case and they were able to update our database so your business no long shows as 'closed' when performing a Bing search.

I am glad that our team was able to assist you on your issue! Thank you for working with us so we could move towards this resolution. I will update and close your case at this time.

This concludes our report.

Thank you.

Sincerely,

Microsoft Customer Advocacy - United States

Microsoft Corporation

[redacted], WA [redacted]

cc: [redacted] Revdex.com of Alaska, Oregon and Western Washington

Review: I signed up for a Microsoft account when I purchased my new Windows 8 PC. 6 days later, I tried to download and App and I was prompted that my email address was invalid. I then tried to register for an account and it prompted me that my email address already exists. This was February 20, 2014. Since then, I have contacted their 'chat' twice - no resolution (one representative actually told me to try back in a week). I contacted them through email - back and forth - and on March 3, 2014, I was told that my concern has been "escalated". I have not received any response from that, and I have emailed them twice since then. I have called twice - once allowing them to remote into my PC - still no luck. I am extremely frustrated but when I call or chat, I'm told it has been escalated to a higher department, and I can't speak to them. Absolutely no contact through email. Desired Settlement: I would simply like my account to work.

Review: My Hotmail address was deleted and was changed to Outlook without my knowledge. Now that I have no choice, I changed my Hotmail address to the Outlook address which I was instructed to do to be able to continue getting my e-mail service. So, I did what was suggested but I have not been able to open any of my e-mails since this change-over and I have repeated attempted to get some help with this as I can see my e-mails but cannot open them up. As frustrating as this is, I am looking, searching for a phone number or any way to report this issue and the only way is to send them a one sentence note and I am not sure that they even received it. And, even if they do, I can't open the e-mail to get the help. In the meantime, my e-mails are piling up and I can't answer them. I have two kids in college and I have a need to get the e-mails. Please help! Desired Settlement: Just get me up and running properly with the forced Outlook program or just simply tell me to use another company. Just tell me something.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/04/09) */

April 9, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear Ms. [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Wednesday, April 3rd regarding your Microsoft Outlook Live email account. According the issue description that you provided, you were unable to open your email after your Hotmail account was moved over to Office Live.

[redacted], a Global Escalation Engineer, reached out to you on Thursday, April 4th to assist with this issue. In the end you notified [redacted] on Friday, April 5th that the issue had been resolved after your local PC repair shop removed viruses from your computer that had been causing the issue. Your Office Live email account is now working properly.

Please note that we are looking into the feedback that you provided regarding the support experience that you had. We appreciate the time that you took to bring this information to our attention.

At this point, it appears that your concerns have been addressed now that your email account is working properly. We hope you will continue to be a valued [redacted].

Sincerely,

[redacted] Sr. Advocacy Specialist

GetHelp/[redacted] and Partner Advocacy- North America

Microsoft Corporation

Review: The [redacted] Search Rewards programs allows you to earn points that you can redeem for products. I have tried to redeem my points for a gift card for [redacted] at least four times, and each time it was cancelled by the [redacted] Rewards Team. Each time it was cancelled I submitted a claim to the [redacted] Rewards Customer Support rewards team, and twice they have emailed me back stating they are reviewing the issue, but then they never get back to me.Desired Settlement: I would like to be able to redeem my points for the rewards as promised by the[redacted] Rewards Team.

Review: Microsoft charges for a service called xboxlive. Over the past week it has been shut down by a so called ddos squad or in other words hackers. So I am not satisfied and would want Microsoft to take care of the problemDesired Settlement: I want to just have my Xbox live back online for them to fix the servers. Also refund us for our lost money due to there service being down

Review: I downloaded an Office 2010 Service Pack update that led to wiping out my computer. After the update, my new computer and new monitors were blinking and the computer was not working. I then had to use the computer power button to turn off the computer. My computer is one year old, top of the line computer with Windows 8. After I rebooted, I still had problems and selected a PC Refresh to troubleshoot. However, this easy to access function wipes out the computer, removing even Microsoft Office 2010. All I had was a shell of a computer with only Windows 8. This happened one day after my computer warranty ran out. I then ended spending $360 for warranty. Today, I was at my bank's website selecting a promo offer that would save me $10; however, the computer reboots automatically for no reason at all and interrupts me from finalizing my transaction. I then lost another $10. And after the PC Refresh I had no option of restoring my computer. I have low vision since a brain injury 2 years ago. I am almost done with restoring my computer; however, I have injured my self greatly with gastritis onsets using my eyes to restore my computer because my TextAloud software was also automatically uninstalled along with a dozen applications I had on my computer. I tried to chat with Microsoft, and she just gave me website to research, even though it was Microsoft's doing, and I am unable to read with my eyes.Desired Settlement: Microsoft should provide tech support so that my computer is restored, because the Microsoft 2010 Service Pack damaged my computer.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/08/09) */

Hello [redacted],

My name is [redacted] and I am a member of Microsoft's Customer and Field Advocacy Team. I am contacting you regarding your support request for your Windows 8 installation. As I read through your message I can't help but say I regret to hear about your experience thus far, and want to assure that it is our goal to help you get your Windows 8 system back up and running as soon as possible.

I have engaged our Top Tier Consumer Technical Escalation Team to help work towards resolution. The primary methods of communication will be via email at your [redacted]@verizon.net account or your phone number (XXX-XXX-XXXX).

For your reference, the case ID assigned to this service request is XXXXXXXX. My role in this request is to partner with the Escalation Team to manage your case and ensure that it moves towards a viable resolution. Please let me know by replying all if I have misunderstood any of the details regarding your issue.

Thank you and have a great day!

Senior Advocacy Specialist GetHelp Customer and Field Advocacy

Consumer's Final Response /* (2000, 7, 2013/08/12) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Two executive representatives from Microsoft have responded diligently and the Microsoft technician has detected one of the causes; which is a hardware defective part, the display card. Microsoft has been calling me periodically to see if Dell has repaired the computer. Just this morning received a call from Dell's technician and told me he is coming to repair my computer early this afternoon. Thanks to Microsoft, it detected the problem with the first remote support to my computer. Thank you Microsoft and Revdex.com for your help.

Review: Microsoft advertised a product for $199 showing the full tablet and keyboard. I went to buy this and the lady said the keyboard is seperate. If you advertised the tablet and the keyboard together, we should get what you advertised.Desired Settlement: A bundled price with Surface Rt w/keyboard

Business

Response:

Initial Business Response /* (1000, 5, 2013/12/03) */

Dear Customer,

We received your complaint to the Revdex.com. I understand from your letter that you are dissatisfied with the advertisement Microsoft published for the Surface RT, as you feel the advertisement was misleading. Specifically, the price posted was on the advertisement was for $199.00 and the image displayed showed the surface and a keyboard.

The Microsoft store representative you spoke with was correct. The $199.00 cost was for the Surface Tablet, and does not include the keyboard. The fine print on this deal did clarify this and I apologize for the frustration this has caused you.

Rest assured your feedback has been noted.

Thank you,

Final Consumer Response /* (3000, 7, 2013/12/11) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The Microsoft ad clearly shows a Surface RT with keyboard as shown below and the ad reads verbatim as follows: Surface RT 32GB valid November 28th, until December 2nd, 2013. Offer only valid on Surface RT limit one per customer. System software uses significant storage space, your storage capacity will be less. See surface.com/storage. 1GB=1billion bytes.

I have scanned a copy of the ad for your review but have no way of getting into word.

You can call me or send me an e-mail address where I can send the ad to for your review. My number is X-XXX-XXX-XXXX. Thank You.

Review: I own anHP desktop with Window 7. It has auto update the causes my PC to reset in the middle of the night. Loudly. I got on Microsoft's support page and did a web chat with [redacted] I asked simply how to change the time of the updates, or have it ask me to reset rather than doing it automatically at 3 am in the morning. It used to be a 1 time a week thing but now it is every night and I cannot sleep because of it. Her response? Oh, well the version of Windows you have does not allow you to make changes to the machine I shelled out a couple hundred bucks on and was told I had full windows on it. My only option is to pay $100+ to be able to change a simple setting on the machine I BOUGHT ALREADY!!!Desired Settlement: I want the ability to change this invasive feature on the machine I own, running SOFTWARE I PAID $70 extra to be on the pc from the get go. I want to be able to make changes to MY PC. This should not come at a [redacted] premium, and I see it as highway robbery. I eagerly await yours and Microsoft's response and hope they will actually take the 60 seconds to service their customer. Thank you.

Review: I have not been able to get into my [redacted]@hotmail.com email account since July 24th and I have very important emails and documents there I have been unable to retrieve. I have filled out SEVERAL forms that asked me for verifying information for my account and I have given all the information I had. I just filled out another one of those forms tonight and I had emails sent to me at [redacted]@hotmail.com from the following email addresses: [redacted]@mindbloompreschool.com, [redacted]@gmail.com, and [redacted]@msn.com. The forms ask me for sent messages but I have not sent any messages recently because I have been unable to get into my account. I am tired, this is extremely frustrating, and I need to access my account ASAP. I wish someone who is a live human could help me with this because all I get is an automated response that states that I have not verified information that proves me as the account holder. I even called a number for Microsoft regarding this and got directed to tech support who had me recreate another email account and then I was sent yet another form to fill out and still be denied. I am asking for someone who is a human to please, please, please contact me via my new email address at [redacted]@hotmail.com so that I may be able to maybe change my password ** be able to retrieve my account again. I have owned [redacted]@hotmail.com for nearly 20 years and it is a horrible shame that I am now being treated this way. I have given every piece of information I have been asked to give that I can remember and I feel as if this is poor customer service to keep running me around in a circle and not help me get back into my account. I understand that there is account security for my protection, but I am not sure why I am unable to be helped with this by a person, when 2 days prior to being locked out, I was asked to change my password [redacted] I did and then I had these problems. Please just follow up with me so I can get back in my account. I can even be called at XXX-XXX-XXXX. I live in the DC area. I opened the account when I lived in Chicago, IL. Please help me get back into my account. My entire life history is in this email account and I am suffering dearly without it. I have been paralyzed professionally, socially, and emotionally from not being able to access my email account. Thank you.

[redacted]Desired Settlement: I would like for a human being with a brain to contact me via phone at XXX-XXX-XXXX or via my new email account at [redacted]@hotmail.com to help me with this. Changing my password [redacted] help remedy this but most of all, I need someone, a person and not a computer, to get involved in this matter. I am being unfairly kept out of my email account. I also want them to help me get back into [redacted]@hotmail.com because this was my backup account and I am also locked out of this one. I have lots of details about my account info that I can provide because there's still emails stored in my iphone. I can verify things up until 7/24/14 when my account was blocked. Thank you.

Review: microsoft is not allowing me access to my email, a window crops up with some message about being overprotective, when I finally got a person on the phone, I was informed I had to set up another email address for some code to be sent to. This has been going on for six months now, I am not able to access my account. microsofts actions are criminal I am a disabled person and they are causing undue stress for me, and needless frustration no wonder people go postal, they dont have a choice. There is no reason that I should have to set up another email or deal with some riduculous code, microsoft thinks for some reason they can play god and haress peopleDesired Settlement: I want to be able to access my [redacted] email account, and not be harressed about entering some stupid code, I should just have to enter my email add and password and that should be it..

Review: Installed a new DVD drive into my existing Windows 7 computer because the previous drive failed. Upon restart a prompt from windows indicated that my Windows 7 was not genuine. This is not the case as I purchased it years ago without a problem to this date. My wife then called Microsoft X-XXX-XXX-XXXX @ 1126am on X-XX-XX and spoke to the activation team. This team member then instead of just reactivating the account chose to reset it to a prior date. This in turned deleted many personal files and programs from our computer. Some of which are priceless. Upon calling back to have this resolved X-XX-XX @ 1019pm I spoke to [redacted] with the activation team who was unable to help and refused to provide a identification number or case number. Who in turn then elevated me to [redacted]. Who yet could not restore the missing data. [redacted] stated "I'm not sure why the did it that way" and indicated that he spoke to a higher level of technician that said they could not get the data back. [redacted] then elevated me to [redacted] who was the supervisor and was apologetic over the phone over what happened. As she indicated they should have simply reactivated the windows key instead of restoring it. She also pointed out the Windows requires reactivation whenever a component is changed within the computer. [redacted] stated it was fine to upgrade the DVD drive and should not have been a problem to reactivate. Her proposed resolution to the damage Microsoft had done to my computer was take my computer into a computer shop preferable a Microsoft one and pay myself to have them retrieve the information. She then transferred me to a Microsoft office specialist [redacted] to reinstall my 2013 Office Professional. Who seemed to have a lot going on in the background i.e. laughter. Very unprofessional and could not even help me and transferred me to a number that was outside of business hours. Thus, I was hung up on. Upon trying to call back I was instructed we are outside of business hours. My case number was XXXXXXXXXXX. I was on the phone for over 107min.Desired Settlement: Restore my computer to the state it was in prior to the technician deleting it and reimburse me for my time.

Review: The sale person told me that the warranty which has damaging protection on surface pro 3 would lasted three years. I repeatedly asked her "is warranty really last three years?" and she confirmed it . However, after I purchased the warranty, I found out that the warranty would only last two years.The sale person gave me an incorrect product warranty information which mislead me . Product_Or_Service: surface pro 3Desired Settlement: Refund Since I was given a wrong information on the purchase of warranty.Three different options of settlements I would prefer. the first one is to return the whole products which have surface pro 3 and 300 dollars bundles at total of $1,890.89 to Microsoft store at non-penalty charge( no restocking fee). In other options,I would prefer to have the refund on the warranty or to extend my warranty to one more year.

Review: I purchased a computer and along with the computer I purchased Microsoft Office 2013. I took the computer home and started the installation of the software and setup. When I pealed of the 25 digit product code only eight characters of the 25 digit code was legible. I contacted Microsoft's help number and was told by [redacted] that because the code was pealed off the card the card was now voided. I explained that I have all the necessary information to provide to show that I purchased the card so why can't Microsoft activate Office 2013 for me on my computer. I have the original card with the barcode information and all the other identification numbers. He stated that the best they could do was provide me with an older version of Office (2010). I would like to file a complaint against Microsoft because I purchased their product and paid over $100.00 through Best Buy and now they are only offering me a lesser product because the card that they placed their strip on was defective. So much for a multibillion dollar company.Desired Settlement: I would like a full refund of my money because they refuse to provide me with the product I purchased.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/08/29) */

Hi [redacted],

I received your request to the Revdex.com of Alaska, Oregon & Western Washington for assistance with obtaining a product key for Office Home and Student 2013. Once I received your request, I reached out to you to gather a few additional details. You sent the information and asked that it not be shared. In order for me to route your technical issue to the appropriate team, I would have to share the information you provided with the Escalation Team. I asked if you were okay with that, however, by that time you had already resolved the issue yourself.

As no further action is required, we are now considering this case closed.

Thank you for contacting us,

Sr. Advocacy Specialist

Microsoft Corporation

Review: On 10/16/2014, I signed up for a 30 day free trial of Microsoft Office 365 ProPlus. I used the program a few times over the next few weeks, and each time I tried to log on, I had problems. Once I was finally able to log on, I continued to have problems navigating the site and felt like the troubleshooting help I used, just took me in circles. Needless to say, I was NOT interested in subscribing to the program. Any time I sign up for a free trial, I post "trial end date" on the edge of my computer screen, to ensure the free subscription is cancelled ahead of time. My 30 day trial ended 11/14/2014, so on the afternoon of 11/12/2014, I signed in, (after 15-20 of sign in problems), and navigated my way through the long tedious process you are forced to go through to cancel your trial subscriotion. It was the most frustrating subscription I've ever had to navigate through. When you finally reach the action where you can finally select to "cancel subscription", you are then lead to a section to "revive dates" and provide feedback. By the time you finally get this far, the only feedback you feel like providing is "cussing loudly. When I confirmed my trial, I exited out. On 11/25/2014 Microsoft debited a $9.99 fee from my bank account. Knowing I had cancelled and they had no business withdrawing any money from me, I immediately got on the phone and called them. I was transferred from 1 person to another and on hold for over 30 minutes before I was finally pur through to the person who supposedly was going to ensure no fee was withdrawn from my account again, and going to reimberse me the $9.99. I was then guaranteed the account was cancelled and once again transferred and put on hold waiting for a service rep to reimberse me my money. After being on the phone over 45 minutes, my call was cut off while still waiting for the rep to pick up my call. I was so mad, I wasn't even going to go through that again for my money back. Then on 1/3/2015, they took &9.99 fee again, and &9.99 again on 1/25/15!!Desired Settlement: The poor customer service I was forced to endure, along with the minutes I burned up on my cell phone being transferred to 3 different service reps, and being put on hold each time was terrible business. I'm sure nothing will be done about that, but, monetarly they owe me &30.00 for the 3 illegal fees they debited from my bank account.

Review: At this point in time, I am demanding an optical disc or discs for the Windows 8.1 64 bit operating system that comes with Windows Product ID#: 00258-60131-43184-AAOEM. The "Product Key" for my Windows 8.1 64 bit is [redacted]. I called [redacted] (at [redacted]) on 2/24/2015 about this matter. The rep at [redacted] told me, the end-user, to create the installation disc myself. [redacted] does not sell these discs. I want a disc but without any "bloat-ware"! If I were to create a disc from the [redacted] laptop, then it would still contain the bloat-ware. The computer is a very low-end model, and it is already slow enough! And neither does Microsoft sell or provide the Windows 8.1 64 bit disc as a replacement. So, this makes matters even worse. I was not able to find the Product Key anywhere within the operating system until I installed the BelArc advisor. This is inconvenient. When I searched the registry for the product key, I don't believe I found it even there. Please refer to the [redacted] product details. UPC: [redacted]; SN#: [redacted]; Model#: T200TA-C1-BL; P/N#: [redacted]. For proof of purchase, please refer to [redacted] order details. Order number: [redacted]; Billing Address: [redacted], Westfield, Massachusetts 01085, USA, [redacted]; Card Type: American Express; Card number: xxxxxx-[redacted]; UPS#: [redacted]; Scheduled Arrival Date: 02/24/15; Item: AST200TAC1BL; Item Description: 64GB eMMC T200TA Transformer Book (Blue/Silver). You can contact [redacted] at [redacted] to verify this order is indeed valid. Or you can email [redacted] at [redacted].com. In all, I am asking - at no charge - for the Windows 8.1 64 bit disc. I am not sure whether I am running the regular version of the professional version. Please find that out too so that I don't receive the incorrect disc. I mean, Microsoft could even provide a download link to reduce carbon footprint! Why is that too much to ask for?! Just a download link to download the operating system but without all the bloat-ware! And yet that is too much to ask for? The technical support at [redacted] is uncooperative and rude at times. Essentially, there is just one person handling the bulk of the Revdex.com and AG complaints. Customer service these days is a joke. And it is all deliberate too. Microsoft refuses to respond to Revdex.com complaints.Desired Settlement: At this point in time, I am demanding an optical disc or discs for the Windows 8.1 64 bit operating system that comes with Windows Product ID#: 00258-60131-43184-AAOEM. The "Product Key" for my Windows 8.1 64 bit is[redacted].

Review: This company sent me an email asking me to fill out a survey, and in return, they were supposed to give me a $15 Visa gift card. A copy and paste of their email is below -

"Dear [redacted],

This is a friendly reminder regarding an email we sent you recently. In appreciation for your time, we will also send you a $15 Visa� gift card in addition to the entry into the Sweepstakes, once you complete the survey. If you have already completed the survey or are not interested, please disregard this email.

As part of the Yahoo! Bing Network (formerly known as the Yahoo! and Microsoft Search Alliance), we are surveying customers like you to evaluate your search marketing needs and continuously improve your search advertising experience. Yahoo! and Microsoft have commissioned Ipsos, an independent market research company, to conduct this survey and Sweepstakes. We encourage you to share your experiences with us, and appreciate your participation.

The survey should take approximately 25 minutes. In appreciation for your time and feedback, we will send you a $15 Visa� gift card plus a chance to win* one of 75 $100 Visa� gift cards. By accepting the gift card, should you qualify and complete the survey, you certify that you are able to do so in compliance with applicable laws and the internal rules or policies of your organization.

Start the Survey

Note: If clicking above doesn't work, copy and paste this URL into your browser:

http://research.ipsosinteractive.com/surveys/?pid=SXXXXXXX&id=XXXXXXXX

Your responses to this survey will not be linked to the contact information previously collected by Microsoft. Your answers will be reported in aggregate with those of other respondents.

If you have any questions or concerns about your survey experience, please email [redacted]@ipsos-research.com.

Thank you for your time, and thank you for doing business with the Yahoo! Bing Network.

Thank you very much,

The Yahoo! Bing Network Team"

After filling out their survey, I asked when and how they would be sending me the gift card. This was their response -

"

Hi,

I checked our records and it seems that you were screened out of this survey. For each survey, there is a set number of respondents who fall under different categories, called "quotas". If, for example, we need 230 men aged 25-30 to answer a certain survey, the 231st may be screened out, as the quota will have already been reached. This procedure is true for all online surveys in order to be able to evaluate and balance the results of a survey.

I appreciate your interest and thank you for your understanding.

Regards,

Ipsos Online Support team"Desired Settlement: I would like for them to send me the $15 visa gift card that they said that they would send in the first place, and also to stop making promises that they don't intend to honor.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/07/13) */

July 13, 2013

[redacted] W. Chitwood Tr

Star Valley, AZ XXXXX

RE: Revdex.com Case# XXXXXXXX

Hello Mr. [redacted],

After receiving a copy of your report filed with the Revdex.com of Alaska, Oregon, and Western Washington regarding your Yahoo! Bing Network Survey $15 Visa Gift card request, I have engaged the Incentive Fulfillment team to review and respond to your concerns.

Following their investigation, the Fulfillment team has added you to the list of respondents that will receive a $15 Visa Gift Card. Due to the large number of respondents to this survey, it could take up to a few weeks before you will receive the incentive.

I am glad we were able to fulfill your request, and I thank you for being a loyal Microsoft [redacted]. If you have additional questions or concerns regarding this case, please respond to me through the Revdex.com.

Once again, thank you for your detailed feedback and patience as we worked to address your concerns.

Sincerely,

Microsoft Customer Advocacy - United States

Microsoft Corporation

1 Microsoft Way

Redmond, WA XXXXX

cc: [redacted] Revdex.com of Alaska, Oregon, and Western Washington