Microcare Printers & Systems Inc

This complaint is very surprising to me, and in a way very disappointing to me that after many, many years of Service without a single complaint, I get sent to the Revdex.com, without any merits.The customer called some weeks wanting to send in a Scanner for repairsI gave him my address and he shipped
the printer to me, which I received.It took a few days longer to get to working on his scanner, as there were other machines ahead of hisAbout a week later, he called (he has my number), to ask about the status of his scanner, I told him it was on line to be workedI also asked how he wanted to pay the Diagnostic FeeHe said by check so he gave me his email address and I emailed him an invoice.I got the check, this past Saturday, and on Sunday I emailed him a repair quote.So all these complaint about Company is closed with on contact information is very surprising to me.The customer was very nice and very pleasant to communicate with so I just dont get.I have enclosed the communications I have to prove my point.It really saddens me, that after all these many, many years of Customer Appreciationswhich is very important to meI end up the Revdex.comThank you for giving me the opportunity to explain.Festus B***President & CEO

This complaint is very surprising to me, and in a way very disappointing to me that after many, many years of Service without a single complaint, I get sent to the Revdex.com, without any merits.The customer called some weeks wanting to send in a Scanner for repairsI gave him my address and he shipped
the printer to me, which I received.It took a few days longer to get to working on his scanner, as there were other machines ahead of hisAbout a week later, he called (he has my number), to ask about the status of his scanner, I told him it was on line to be workedI also asked how he wanted to pay the Diagnostic FeeHe said by check so he gave me his email address and I emailed him an invoice.I got the check, this past Saturday, and on Sunday I emailed him a repair quote.So all these complaint about Company is closed with on contact information is very surprising to me.The customer was very nice and very pleasant to communicate with so I just dont get.I have enclosed the communications I have to prove my point.It really saddens me, that after all these many, many years of Customer Appreciationswhich is very important to meI end up the Revdex.comThank you for giving me the opportunity to explain.Festus B***President & CEO