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IC System has responded directly to [redacted] ***Our response was sent to the email address given in this complaint Thank you

IC System has discontinued all collection activity on the account We will request that any information our office may have forwarded to the credit reporting agencies regarding this account be deleted or removed from their record The consumer may wish to check with his local credit bureau in 30-days to ensure that his credit file has been corrected A confirmation has been requested to be mailed to the consumer Sincerely, Consumer Affairs This communication is from a debt collector

Our records show the account was disputed and that we are no longer handling the accountWe are responding to the consumer directly under separate coverThe consumer may wish to submit that letter as proof to expedite corrections as necessarySincerely,Consumer Affairs on behalf of IC System, IncThis communication is from a debt collector

Upon receipt of this complaint IC System forwarded a copy to our client for review Our client has since informed us that the account was submitted in error IC System has closed out the account and discontinued all collection activity Under separate cover we are writing the consumer to verify the account has been closedSincerely,Consumer AffairsIC System, Inc

We certainly apologize for any inconvenience causedWe took steps to rectify this matter once we became aware of the issueAttached is a redacted copy of our 4/5/fax to the lender and the 4/10/letter which was mailed to the consumerWe hope this resolves this matterSincerely,Consumer Affairs on behalf of IC System, Inc

We regret the consumer was treated in a way they felt was disrespectfulThat was never our intentAs previously indicated we are conducting an internal investigationFuture communication will be in writing with the person listed as the responsible party on the accountThe account has been coded for no further telephone callsSincerely,IC System, Inc

Thank you for contacting us on behalf of Mr [redacted] We have contacted him directly and provided additional information we recevied from our client in response to his disputePlease have Mr [redacted] contact IC System's Consumer Affair's department at [redacted] if he has additional questions or concerns

Thank you for contacting us on behalf of [redacted] ***Our recrods indicate the account has been disputed [redacted] is investigating this matterIC System has ceased all collection activity and submitted a deletion request to the credit reporting agencies pending the outcome of the investigationThe consumer may wish to check with his local credit bureau in 30-days to ensure that his file has been updated correctly If validation on the account is received we may forward that information to the consumer but we will not re-report the account infroamtion to the national credit repeorting agencies

Our client has recalled this account from our officeIC System has closed its fileA letter of confirmation has been sent to the consumer for their records.Thank you

I am rejecting this response because: This is not the information that I received from IC I received a letter telling me that they were removing their entry with the Credit Reporting Firms, (which is the main item), and included a report for me to file with [redacted] claiming fraud/identity theft.This is not fraud/identity theft In my opinion, it is gross mishandling of this account I have requested IC to supply me with the information that they received from [redacted] that they used to report an erroneous collection activity, (done without any prior contact with me).I don't know if Revdex.com can do anything to insure I get this information You have accomplished the main item of getting IC to remove the collection item from my credit reports.thank you for your help

Thank you for contacting us on behalf of the consumerWe have mailed a receipt letter directly to the consumer and apologize for any inconvenience this may have caused, please allow mailing time

IC System has sent a request to Ms [redacted] , via the email given in this complaint, asking for proof of the payment sent to our office so we can investigateIf Ms [redacted] has any further questions she can contact our Consumer Affairs department at ###-###-####

Thank you for contacting us We have closed out the account and will request the credit reporting agencies delete any reference to the account from the consumer's credit filesAttached is a letter for the consumer's recordsShe may wish to submit it as proof to expedite corrections as necessary Sincerely, Consumer Affairs on behalf of IC System Inc

Our records indicate the account has been disputed and the original creditor investigatedUnder separate cover we have written directly to the consumer and provided validation of the accountThe consumer may contact our Consumer Affairs staff or visit our website if further assistance is needed Thank you for the opportunity to assist in this matterSincerely,Consumer Affairs on behalf of IC System, Inc

This will confirm IC System recently received a copy of the police report Upon receipt, IC System withdrew the account We have requested that any information our office may have forwarded to the credit reporting agencies regarding this account be deleted or removed from the consumer's credit records A confirmation letter has been requested It will be mailed directly to the consumer; please allow 7-days for mailing The consumer may wish to check with her local credit bureau in days to ensure that her credit file has been corrected She may wish to submit this letter as proof, if needed Sincerely, Consumer Affairs This communication is from a debt collector

Initial Business Response / [redacted] (1000, 5, 2016/02/13) */ We received this complaint from the CFPBAttached is a copy of our response to the consumerWe hope this resolves this matter

Attached is a copy of the response that was emailed to the consumer on February 9, Please let us know if anything further is needed This communication if from a debt collector Consumer Affairs on behalf of IC System, Inc

Thank you for contacting usNot all of the information was previously brought to our attentionIC System, Inchas responded directly to the consumerAttached is a copy of that response for your reviewPlease let us know if anything further is neededSincerely,Consumer Affairs on behalf of IC System, Inc

We appreciate the opportunity to respond to consumer complaintHowever, despite an extensive search we have been unable to identify the account at issueIf the consumer has additional information we will gladly research this matter furtherOne option would be for the consumer to dispute the item directly with their local credit bureauSincerely,Consumer Affairs on behalf of IC System, Inc

This file has been closedA letter of confirmation has been sent to the consumer under separate cover.Thank you,Consumer Affairs on behalf of IC System, Inc