Micro Center Computers & Electronics

I did check the website which said "in stock". The same exact thing happened to a friend on Saturday. These business practices are very shady. The inventory should be updating in real time (or shortly after). It is impossible to get someone on the phone to see if it correct.I believe this your business may be doing this on purpose to gain foot traffic. It is unacceptable.  Stop killing customers hopes and wasting their time.

Store manager Brandon G. contacted the customer to resolve the issue.

We will reach out to the manufacturer on the customers behalf.

Store manager called the cuswtomer at the number provided and left a message with his contact information. He is sending a 32GB Flash drive to the address provided.

I am rejecting this response because:Attached shows my order was cancelled as soon as I placed it. The response from MicroCenter says they needed proof even though they can look up my account easily. Thanks[redacted]

A manager has reached out to this customer to resolve.

Left voicemail requesting Ms. [redacted] give me a call at [redacted] to see if we could come to a resolution.

Yes, they installed a wireless card in my laptop and gave me a gift card. However, there was no response to my question about reimaging my laptop. I suppose I just have to accept what I was given. I will alter my complaint, but not remove it.

I am rejecting this response because:it was false advertising  proof is in the picture and company says sorry it was confusing I'll never shop there again walmart.com has everything  I need and they honor their prices and mistakes

Our previous offer to reach out to the manufacturer on this customers behalf to get him assistance in his software install still stands. I apologize for the perception we have given him. I am always happy to help at [email protected]

A manager from Micro Center contacted the customer and is sending him a new kit.

Hello,The store attempted to call the customer yesterday, 10/26/17, and left a message.  I will let you know what options the store was able to work out with the customer.

I am rejecting this response because: this is flat out unacceptable. The damage is behind the screen and there is no physical damage to the device. It is damaged in an area where I cannot access. Originally YOUR employee told me that they could not exchange it because MSI would not cover it  that is a blatant lie and was disproven in the last message when I copy and pasted MSIs warranty that specifically mentioned any damage to a device (though your own employee stated there was no physical damage but instead internal damage.) As it stands you are expecting me to use up my ONE replacement for a device that should never have had anything wrong with it to begin with. Due to the abysmal customer service at this point and parroting one liners that shows you have no intention of standing by your faulty product and replacing it. I will never purchase another item from MicroCenter (when I spent over $3k there this quarter alone). Since it appears that there will be no amicable conclusion to this, the chargeback will stay and all communication will be through my bank and my attorney.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]

From: [redacted] [redacted] Sent: Tuesday, September 26, 2017 6:15 PMTo: [redacted]Subject: [redacted] [redacted] [redacted] [redacted]I would like to reopen my complaint.To Whom It May Concern,I have received your reply regarding my ongoing dispute over my protection plan, and I sincerely cannot accept your proposed solution. I clearly asked the sales associate for a protection plan that protected from all types of accidents, and I was never made aware that I was offered the wrong type of security with my purchase.As it stands, the plan that I paid for was, and now is, useless to me. I admit fully that I did pay for the faulty plan, but had I known I was being sold the wrong protection services, I would have corrected the mistake immediately. As it stands, I should not be completely at fault for the misinformation and this purchase.A mistake was made by both parties, and both the consumer and the seller should be held accountable. Currently, however, I am being fingered as the sole responsible party, which I completely disagree with. I am requesting that the original plan that I asked for at the time of purchase be honored, minus what I did not pay for. Another option would be to settle the cost of the laptop between both parties, as clearly both parties are at fault here. In any form of payment, including store credit, the outcome could still be considered fair. As it is currently, I am the only person paying for a mistake that was made by your store associate, and that is neither a fair nor honorable way to treat a consumer.Please reconsider your current judgments, and I am willing to continue the conversation in any capacity.Thank you,[redacted]

We are happy to have the customer check the unit in for service and leave it at the store for them to run a proper diagnostic.

Customer is provided a link to the terms and conditions of their warranty at the point of sale on their receipt. Our return policy on such items is 30 days. We are happy to return the customers replacement plan for them if they are unhappy with the terms of the warranty.

With the banks new EMV Chip Cards comes a new process at our stores and many other retailers across the country. As we adjust to the change alongside our customers we are working to process transactions in the most secure way while following the guidelines set forth by the credit card companies....

Currently, if customers are paying with a debit card with an EMV chip inside, the card must be put into the credit card machine and a pin must be entered. We understand that many customers may have processed transactions differently in the past, specifically as this customer mentioned by swiping his card and running it as credit. We are working towards implementing this again but at this time, this is the most secure way to run a transaction. This is not a Micro Center policy, it is how the banks have mandated we process transactions for debit cards with EMV chips.

Micro Center's Response has not changed.

We do not have a way to reserve an item via phone as our stores phones call into our corporate office call center. The only way to reserve an item is to place an order via in-store pickup on our website. We cannot guarantee stock on any item unless you have a confirmed in-store pickup order.