Michelin North America

Revdex.com of Upstate South Carolina
Attn:[redacted]
408 North Church Street, Suite C
Greenville, SC  29601-2149
 
RE:  [redacted]
Revdex.com ID#: [redacted]
Michelin File #: [redacted] 
Dear[redacted] 
We received your email regarding [redacted] and...

appreciate the opportunity to respond. 
[redacted] purchased a used vehicle and had vibration after purchasing the vehicle. There are a number of mechanical issues that can cause a vibration issue.   Also, it is possible that an imbalance issue with a tire and wheel could be the source of the vibration.  [redacted] did not allow us the opportunity to assist prior to purchasing a replacement tire online. 
I contacted [redacted] and requested him to surrender the alleged tire to the [redacted] car dealer and send me a copy of the invoice for the new tire.  We will refund him the amount due under the terms of the warranty. He accepted my offer. 
If there are additional questions, please do not hesitate to contact us.Sincerely,
[redacted]
&n

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

April 1, 2015
Revdex.com of Upstate South Carolina
Attn: [redacted]
[redacted]
Greenville, SC 29601-2149
RE: [redacted]
Revdex.com ID#: [redacted]
Michelin File #: [redacted]
Dear [redacted],
We received your
email regarding Irene Deshazo and appreciate the opportunity to respond We do not have a record in our system that we
were contacted by [redacted] regarding the condition of [redacted]'s tires[redacted] is an
authorized Michelin tire dealer and has full authority to extend a warranty
credit as long as the tires have worn out evenly to 2/32" and the other terms
and conditions of the warranty have been satisfied
We called [redacted] and the Manager (Jessie) who waited on her
was offWe spoke with [redacted] who found her invoice in their system and advised
the Michelin tires were replaced with a competitor's brandThe Michelin
warranty clearly states that if there is a credit due under the terms of the
warranty it would have to be back into Michelin tiresTherefore, we will not
be able to consider any credit to [redacted]
Thank you,
[redacted]
Executive Response Team
Michelin North America

Revdex.com of Upstate South Carolina
Attn: [redacted]
408 North Church Street, Suite C
Greenville, SC  29601-2149
 
RE: [redacted]
Revdex.com ID#:  [redacted]
Michelin File #:[redacted]
 
Dear [redacted]
 
We received your email regarding [redacted] and...

appreciate the opportunity to respond. 
[redacted] tires are covered under the terms of the Original Equipment Michelin Passenger and Light Truck Tire Limited Warranty against defects in workmanship and materials for the life of the original usable tread, or six years from date of purchase, whichever comes first. At that time, all warranties, express or implied, expire.  The original equipment tires on all 2007 model vehicles expired in 2013.    In addition to the tires being out of warranty, the original equipment tires prior to 2011 do not included a mileage warranty.   The tread depth measurements on [redacted] vehicle did not meet the terms of the warranty, however we did agreed to extended a 50% goodwill discount to [redacted]. 
When a goodwill discount is extended to a customer, we normally provided a deadline to accept the offer.  Our records do not show that this was explained to [redacted] as he stated. 
We spoke to [redacted] on October 14, 2014 and apologized for how his claim was handled.   We have requested a check in the amount of $194.00 to be mailed to [redacted] and he accepted our offer. 
If there are additional questions, please do not hesitate to contact us. 
Sincerely, 
[redacted]
Michelin North A

November 24, 2014
 
Revdex.com of Upstate South Carolina
Attn: [redacted]
408 North Church Street, Suite C
Greenville, SC 29601-2149
 
RE: [redacted]
Revdex.com ID#:[redacted]
Michelin File #:[redacted]
 
Dear[redacted]
 
We received your...

email regarding [redacted], complaint ID # [redacted], dated November 16, 2014, and appreciate the opportunity to respond.
On November 17, 2014, one of our Supervisors spoke with [redacted].  She requested that we replace her 3 tires at no charge. We explained to her that she had received 23,000 miles of usage on her tires. The mileage warranty on the Michelin Pilot MXM4 tires is 50,000 miles. We initially offered 45% discount on the tires given they were not completely worn out. She was not happy with the offer so we increased the offer to 60% discount as additional goodwill consideration.  She accepted the offer.
Sincerely,
 
 
[redacted]Executive Response Team
Michelin No

March 9, 2015Revdex.com of Upstate CarolinaAttn: [redacted]408 North Church Street Suite CGreenville, SC 29601RE ([redacted])Revdex.com#: ([redacted]Michelin File#:[redacted]Dear [redacted],We received your email regarding [redacted] and appreciate the opportunity to respond.We have attempted multiple times by phone to contact  [redacted] to discuss his tire concerns for wear. We ended up leaving [redacted] several messages that we would reconsider the offer of 40% to a 60% adjustment discount. We also sent [redacted] an email about the percentage change. As of today, he has not returned our phone call or sent an email reply.Sincerely,[redacted]Michelin Executive Response Team

March 10, 2015Revdex.com of Upstate CarolinaAttn: [redacted]408 North Church Street Suite CGreenville, SC 29601RE ([redacted])Revdex.com#: ( [redacted] )Michelin File#:([redacted])Dear [redacted],We received your email regarding [redacted] and appreciate the opportunity to respond.We...

contacted [redacted] yesterday and discussed her tire concerns. We discussed the BFGoodrich Warranty and advised her that comfort is not covered under the BFGoodrich warranty. The BFGoodrich Passenger and Light Truck Tire Limited Warranty covers your tires against defects in workmanship and materials for the life of the original usable tread, or six years from date of purchase, whichever comes first. After discussing with the consumer, we acknowledged the miscommunications and agreed to reimburse [redacted] at full price, after prorating her BFGoodrich tires into Michelin brand.Sincerely,[redacted]Michelin Executive Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.This is unacceptable being that this "defect" caused me to fail a safety inspection which in turn caused me to miss time at work to resolve as well as the unexpected expense being that I had atleast 60% tread life left. Add this in addition to the mental anguish of driving on tires that have been deemed unsafe and could blow out at any time I think a full refund is atleast in order.Thanks 
Regards,
[redacted]

March 19,
Revdex.com of Upstate South Carolina
North Church Street, Suite C
Greenville, SC 29601-2149
Attn: [redacted]
RE: [redacted]
Revdex.com ID #: [redacted]
Michelin File #: [redacted]
Dear [redacted],
We received your
email regarding [redacted] and appreciate the opportunity to respondWe
were contacted by [redacted] on March 17, regarding rapid wear on his Michelin
Defender tires on his [redacted] Odyssey.
We called [redacted] on March and [redacted] advised there were Defender tires
on the front of his vehicle that had irregular wear. The tires measured 1/32" on the outside and
inside shoulders and 4/32" in the center.
This type of wear pattern is the result of underinflation and voids the
mileage warranty. In order for the mileage
warranty to be valid, the vehicle and tires have to be maintained. In this case nothing was due under the terms
of the Michelin warranty but as a courtesy we extended to him a 35% goodwill discount
on replacement Michelin tires. [redacted]
declined our offer of assistance on the tires However, we are willing to hold the 35%
discount offer open until March 31, if [redacted] changes his mind
Thank you,
[redacted]
Executive Response Team
Michelin North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I faxed the receipt to number in  the voice message at Dec 22, but didn't receive $70 from Michelin. 
Regards,
[redacted]

January 5, 2015
Revdex.com of Upstate Carolina
Attn: [redacted]
North Church Street Suite C
Greenville, SC 29601
RE [redacted]
Revdex.com#: ([redacted])
Michelin File#:([redacted])
Dear [redacted],
We received your email regarding [redacted] and
appreciate the opportunity to respond
I contacted [redacted] this morning and advised him to allow 2-
weeks to receive his $checkHe was thankful for the phone, and the estimated
time to receive his check
Sincerely,
[redacted]
Michelin Executive Response Team

Revdex.com of Upstate South Carolina
Attn:[redacted]
408 North Church Street, Suite C
Greenville, SC  29601-2149
 
RE:  [redacted]
Revdex.com ID#:  [redacted]
Michelin File #: [redacted]
 
Dear [redacted]
 
We received your email regarding [redacted]...

[redacted] and appreciate the opportunity to respond.
 
[redacted] contacted our office regarding a sidewall "blowout" on one the Michelin Tires installed on his 2013[redacted] Crosstour.
 
Our warranty covers the tires for defects in workmanship and material for 6 years or the usable life of the tread, whichever would come first. Sidewall damage or injuries are conditions beyond our control as a manufacturer and not covered under the limited warranty.
 
[redacted] vehicle is a all-wheel drive vehicle and for all wheel drive vehicles, it is recommend to follow the OE manufacturer's guidelines.   [redacted] contacted our office after he had already purchased a competitor's tire.  The tire match-up requirements is not a warrantable condition however any goodwill extended to the consumer  would be based on the new tires being one of our products.
 
We left a voice message for [redacted] to call us back. 
 
As a one time exception, we will refund [redacted] $150.00 which is equal to  the price of one of the competitor's tires.  This will cover the cost of the tire that lost air. 
 
If there are additional questions, please do not hesitate to contact us. 
 
Sincerely, 
[redacted]
Michelin North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

February 2, 2015Revdex.com of Upstate CarolinaAttn: [redacted] [redacted]408 North Church Street Suite CGreenville, SC 29601RE ([redacted] Murray)Revdex.com# ([redacted])Michelin File # ([redacted])Dear [redacted],We received your email regarding [redacted] and appreciate the opportunity to respond.I have...

attempted several times to contact [redacted] by phone to discuss his concerns about his Michelin Pilot Sport A/S Plus tires. I ended up leaving a voice message, as well as sending [redacted] an email that we have contacted the local [redacted] Company, and spoke to [redacted] about his tires. After reviewing the previous offer of 30% with the dealer, I ended up changing the offer to a 50% adjustment (Goodwill) on new Michelin replacement tires. Also, I requested in my email that [redacted] contact [redacted] at his local [redacted] Company or call us if he need to further discuss his concerns.Sincerely, [redacted] Michelin Executive Response Team

[redacted] I have received my rebate card finally.
Thank you for your help with this matter.
Sincerely,
[redacted]

DefLockedState="false"
January 6, Revdex.com of Upstate Carolina
Attn: [redacted]
North Church Street Suite C
Greenville, SC Re ([redacted])
Revdex.com#: ([redacted]
Michelin File#: [redacted])
Dear[redacted],
We received your email regarding [redacted] and appreciate the opportunity to respondI contacted[redacted] yesterday and discussed his concerns for wet traction on his Michelin tiresI discussed our warranty and what it covers (The Passenger and Light Truck Tire Limited Warranty covers your tires against defects in workmanship and materials for the life of the original usable tread, or six years from date of purchase, whichever comes first.) I advised the consumer that wet traction is not a covered conditionAfter explaining ou

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
im good. [redacted] has alread took responsibility for there mess up. They gave me a full refund on the tire. I have sence talked to a bunch of tire guys and they have told me how bad you guys are about your warrantys. This can just stick around against you for everyone else to know. HORRIBLE WARRANTY AND SCAM. that is all.
Regards,
[redacted]

February 12, 2015Revdex.com of Upstate CarolinaAttn: [redacted]408 North Church Street Suite CGreenville, SC 29601RE ([redacted])Revdex.com#: (10433673))Michelin File#: [redacted]Dear [redacted],We received your email regarding [redacted] and appreciate the opportunity to respond.Michelin's...

Consequential Damage Claim's department has spoken with [redacted] and agreed on a resolution for the damages to his vehicle and the tire in question. We also attempted to contact [redacted] to discuss his concerns for his remaining BFGoodrich tires, but after discussing with the tire dealer where [redacted] replaced his tires, they advised that [redacted] purchased competitor's tires. We unfortunately are not able to provide any additional assistance once our tires have been replaced with a competitor's brand.Sincerely,[redacted]
Michelin Executive Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]