Michclone & Associates Inc.

In response to the complaint received on April 27, 2016. On March 2, 2016, we received a call from customer stating that there was an oil leak in the generator unit and that the unit dies when electric furnace is set to emergency setting and that the lockout was connect only to normal run. On April...

8, 2016, our service technician went to customer’s residence. He completed the oil leak repair. Then proceeded to check the gas pressure coming into the generator to try to determine why the unit dies when furnace is on emergency setting. Customer stated that when the furnace came on the generator unit would shut off.  It seemed that the generator was not receiving enough gas to run. The service technician changed the generator’s fuel pin and it still did not help and took a video to show that there was still not enough gas coming into the generator to allow it to run properly. After the visit on April 8th, I, personally, went to the residence to follow-up to see if I could pin point the problem. I checked the gas pressure coming from the gas well, there was little to no gas pressure at this time. We checked the regulator and it was full of fluids, so we installed a new regulator. After the regulator was changed, there was no gas pressure coming from the gas well to neither the house nor the generator. I took customer to the well location and showed him that there was no gas and the tap was off. I advised the customer that the problem was with the gas pressure coming from the gas well, numerous times. If there is not enough gas pressure coming into generator it will not work properly. Once this is fixed the generator will run.We caught up with a well tender, who happened to be in the area that day and explained the situation to him He stated that he was busy that day and said that he would get back to the customer to fix the gas issue.I, again, advised the customer that the problem was with the gas pressure coming from the gas well. If there is not enough gas pressure coming into generator it will not work properly. Once this is fixed the generator will run.Regards,[redacted]President