We disagree with [redacted] 's account, and she did sign a Non refundable rental contractIn good faith I will refund her the $even though we are in disagreement As soon as [redacted] contacts me by phone I can refund her.I called her home today and left a message with her husband.I stated She may call me with her credit card number so I can issue a refund.I will refund her asap, so we can all move on Best Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I do not agree with his statement,we can agree to disagree, and as long as do actually receive the refund in a few days to my credit card, I find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The rooms were pretty nice, the bed was large and comfortable, plenty of channels to watch The pool was okay, a little small and coldWe weren't overly thrilled that ther was no longer a hot tub The breakfast was poor, not much to pick from for hot breakfastI was told when I went in to get our key card that they just needed a card on file and as soon as we checked out that it would be taken right off Come to find out after we checked out they took $off my card and then I called and the woman was rude to me and told me it would be business days before anything would show back up on my card (after I was told it would be back on that day), so then I called days later and still no money, and she said it would be business days until it would be back on, and then I had my husband call because I kept getting different stories and she said it would be a day holdWe asked for the manager to speak to and they refused to let us talk with himAnd I have called back twice since then because the money still isn't there days later (after I was told they faxed a release to my bank) and they keep telling me it's on the banks end, and it's not because my bank said nothing has been sent to them or credited to my accountNeedless to say we will not be staying there againI know it is a small amount of money but it's the principle of it and the fact that they NEVER should have touched the money on my card to begin with! Not impressed!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although I do not agree with his statement,we can agree to disagree, and as long as do actually receive the refund in a few days to my credit card, I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We disagree with *** ***'s account, and she did sign a Non refundable rental contractIn good faith I will refund her the $even though we are in disagreement
As soon as *** *** contacts
me by phone I can refund her.I called her home today and left a message with her husband.I stated She may call me with her credit card number so I can issue a refund.I will refund her asap, so we can all move on
Best Regards,
*** ***
We disagree with [redacted] 's account, and she did sign a Non refundable rental contractIn good faith I will refund her the $even though we are in disagreement As soon as [redacted] contacts me by phone I can refund her.I called her home today and left a message with her husband.I stated She may call me with her credit card number so I can issue a refund.I will refund her asap, so we can all move on Best Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I do not agree with his statement,we can agree to disagree, and as long as do actually receive the refund in a few days to my credit card, I find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The rooms were pretty nice, the bed was large and comfortable, plenty of channels to watch The pool was okay, a little small and coldWe weren't overly thrilled that ther was no longer a hot tub The breakfast was poor, not much to pick from for hot breakfastI was told when I went in to get our key card that they just needed a card on file and as soon as we checked out that it would be taken right off Come to find out after we checked out they took $off my card and then I called and the woman was rude to me and told me it would be business days before anything would show back up on my card (after I was told it would be back on that day), so then I called days later and still no money, and she said it would be business days until it would be back on, and then I had my husband call because I kept getting different stories and she said it would be a day holdWe asked for the manager to speak to and they refused to let us talk with himAnd I have called back twice since then because the money still isn't there days later (after I was told they faxed a release to my bank) and they keep telling me it's on the banks end, and it's not because my bank said nothing has been sent to them or credited to my accountNeedless to say we will not be staying there againI know it is a small amount of money but it's the principle of it and the fact that they NEVER should have touched the money on my card to begin with! Not impressed!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although I do not agree with his statement,we can agree to disagree, and as long as do actually receive the refund in a few days to my credit card, I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We disagree with *** ***'s account, and she did sign a Non refundable rental contractIn good faith I will refund her the $even though we are in disagreement
As soon as *** *** contacts
me by phone I can refund her.I called her home today and left a message with her husband.I stated She may call me with her credit card number so I can issue a refund.I will refund her asap, so we can all move on
Best Regards,
*** ***