Michael Y Kim

In Nov 2017, I went to see Dr. K regarding the need for a full denture on the bottom. I was give a invoice that shows I paid in full. I advised the office staff that I wanted to I wanted to pay cash for everything so I would not have to worry about any future bill. The invoice states, payment is due at the time of service. I paid cash in full and Dr. K preformed the needed procedure. As 2018 came, there was need to work on the denture to make a better fit. I was told that there would probably be a need for a soft realign. I said ok and when Dr. K stated he was going to the soft realign in May, I agreed. I wanted the denture to fit right. Per their invoice policy, all work must be paid up front. So when Dr. Kim advised of the need for the soft realign, I was already paid in full. Nobody advised me before the procedure in May 2018, that there was another $285.00 that I must pay. I went in, had the realign done and out the door I went. The denture still does not fit right however Dr. K had been working with me so I did not have any worries. Now in July, they are sending me a bill for $285.00. How can they charge this when I was paid in full? I wanted to give Dr. K the option to make this right. I have went by the office however, they will not do the right thing and waive the fee. I understand that there was a service provided however when I have a paid in full invoice. When their own policy states ALL work must be paid up front, how can they send me a bill after the fact. This is shady business practice and I want this issue resolved. If they would have stated before the realign there was a NEW charge, we would have discussed and resolved prior to the procedure. The denture still does not fit right however I am afraid to go back and then get another bill stating I owe more money.