Michael Jordan Nissan

Michael Jordan Nissan's Service Technician [redacted] charged me two to three times for multiple services within 11,000 miles.On March 17, 2014, I filed a complaint with Nissan Corporation and the USAO with regard to the fraud committed against me by MJ Nissan's technician.I retired as a federal law enforcement employee from Washington, DC relocated to Durham, NC in 2007. Around 2008 or 2009, I began taking my car to Michael Jordan Nissan (MJ Nissan) for various services. On Tuesday, 03/11/14, I took my car in for service by MJ Nissan due to a knocking noise. MJ Nissan Service Technician [redacted] informed me that I my vehicle was in need of a: 1) crank seal ($325), 2) drive belts ($110), 3) struts front $650.00 SOP $1,150.00, and 4) an alignment. I refused to have items 2 through 4 performed as I recalled previously replacing the belts. Mr. [redacted] stated that every 50,000 miles, the belts need to be replaced. I vehemently disagreed with Mr. [redacted] stating that I have a 1991 Acura Legend with over 220,000 miles and replaced the belts once. I fell short of calling him everything but a liar! Before departing the dealership, I asked for Service Manager [redacted] telephone number. I stated that I would call him the following day with regard to my concerns. After MJ Nissan replaced the crank shaft, I returned home and pulled all the invoices in my possession from MJ Nissan. Upon review, I discovered that MJ Nissan had charged me numerous times for the same services, such as replacement of: 1) crank shaft, 2) drive belts, 3) resurfacing front and rear rotors (3 times within 11,000 miles), 4) the O ring, 5) major oil services, and 6) tire rotation. I then contacted the Nissan Corporation and filed a complaint with them (complaint number XXXXXXXX). On Wednesday, March 13, I spoke with Service Manager, [redacted] Apparently, Mr. [redacted] was made aware of my concerns because when I called, he stated that he had gone over my files. Mr. [redacted] did not dispute ANY of my complaints about being charged on numerous occasions for work previously performed. As a matter of fact, he was the one that pointed out to me that my rotors were resurfaced within 11,000 miles. Mr. [redacted] told me to bring my car in on Thursday, March 13 and he would change the belt free of charge. I suggested that Mr. [redacted] pull invoices relative to my vehicle and to come up with a figure he feels I should be reimbursed for as I planned to do the same.The Nissan Corporation contacted me on Thursday and I informed them of my conversation and agreement with Mr. [redacted] On Thursday, March 13 I returned to MJ Nissan and met with Mr. [redacted] I waited over 2 hrs for my car to be serviced, Thereafter, Mr, [redacted] and I met in private about this matter. Mr. [redacted] stated that he was "very embarrassed" by the actions of his service technician ([redacted] whom since resigned in December 2013). Mr. [redacted] repeatedly apologized for (in my opinion) the "fraud" committed against me. I then presented my spreadsheet to Mr. [redacted] depicting the invoices in my possession, the duplicate and in one incident, triple charges for the same service. According to my spreadsheet calculations, I requested a reimbursement of $1,910.37. Mr, [redacted] disputed only one charge on my spreadsheet for an oil leak in the amount $770 which I agreed to remove. Mr. [redacted] never shared his findings or calculations of an appropriate reimbursement due me. He relied solely on my findings (knowing there could be more) and proceeded to cut me a check in the amount of $1,075.62. On Saturday, March 15, I noticed that my tire was losing air. I pulled into a gas station and, along with a stranger who assisted me in inflating my tire, observed three straight-line cuts to the outside of my tire. Coincidentally, it is the same front passenger-side tire that MJ Nissan removed.Desired SettlementMr. [redacted] denied my request for all invoices pertaining to service performed on my 2006 Nissan Altima. As settlement, I request copies of all invoices inclusive of those pertaining to my 1991 Acura. In addition, I request compensatory damages in the amount of $10,000 (minus the $1,075.02 check provided to me) as this is a clear case of fraud and not a "mistake" as Mr. [redacted] proclaims. Since 2010 I have undergone breast cancer treatment and reconstruction surgery and there were times I had to obtain loans from my IRA in order to pay for services (I thought) performed on my vehicles by MJ Nissan. My life and time is very valuable to me; therefore, I request punitive damages up to $100,000 for the fraud committed against me. MJ Nissan put my life in danger as I believe most of the services I paid for were not rendered at that time! Furthermore, I request punitive damages as a way to punish MJ Nissan for the unscrupulous behavior of their employees, for services paid for but not rendered, and to serve as a deterrent to the future commission of such acts. After Mr. [redacted] allegedly replaced the belt, I drove home to Maryland. Upon my arrival, I had a flat and discovered damaged to the outer surface of the same tire they removed in order to replace the belt. Since I cannot prove that MJ Nissan deliberately punctured my tire or placed a nail in it, I will have to eat that cost of replacing two tires. Note: Prior to providing Mr. [redacted] with photos of the outer section of my tire, he stated that perhaps damage to my tire was caused when they placed my vehicle on the rack. I know for a fact I did not hit anything in the road to cause three puncture marks to the outer section of my tire, nor did I place or know who placed a nail in my tire.My vehicle still leaks oil, thus I believe once again that I paid for services that were never rendered!To follow is an excerpt of Mr. [redacted] email to me:On Monday, March 24, XXXX X:XX PM, [redacted] wrote:Ms. [redacted],I received the letter from the Attorney General's office today. In the letter you stated you will be seeking legal action against our Dealership. From this point forward I will not be able to assist you in any way except through the legal system. [redacted] In Mr. [redacted] response to the USAO, he attempts to downplay these incidents as a mere "mistake". He wrote: "Do we make mistakes at times, certainly." This is not a "mistake," it is "fraudulent activity" to the highest degree. Only God knows how many other unsuspecting African American females MJ Nissan service technicians have defrauded! How can you charge a customer two to three times for the same repair within less than 6 months or 50,000 miles. Again, this is not a "mistake," especially, when Mr. [redacted] stated to me that Service Technician [redacted] had access to my vehicles service history and "should have seen it" in their computerized system. Now those were his words! Business Response /[redacted]/This letter is in response to file#XXXXXXXX. I received a call from Ms. [redacted] about the fan belts and crankshaft seal that needed to be replaced. I looked in the history and confirmed that Ms. [redacted] replaced the crankshaft seal again and held off on the belts until she spoke to me. When we spoke she brought to my attention her concerns about some of the work that she had performed previously. I looked at the history and saw that we had replaced the crankshaft seal in 10/13 and the belts in 11/11. Since Ms. [redacted] has been such a good customer I told her to bring it in and I would replace the belts as a goodwill gesture, even though it was well out of the parts warranty coverage, and refund the amount for the crankshaft seal. There should not have been a charge for the seal because it is still covered under the parts warranty. I also said we would address her other concerns at that time. Ms. [redacted] came in and we replaced the belts. We then sat down and talked about her concerns. She had all of her visits on a spreadsheet and we talked about them all. I also looked at her history in our computer at the same time. I saw that we replaced the rear pads and resurfaced the rotors at 92,000 miles and again at 113,033. That is 20,733 miles between services, not 11,000. I did say that it seemed too early to be replaced the second time. That is why I did not dispute her charges and refunded her the amount. I did say I was embarrassed by the carelessness of my employee at no point did I say it was fraud. We are not a company that is fraudulent. Do we make mistakes at times, certainly. Again, that is why I did not dispute her charges. I refunded her the amount that she thought she was entitled to. As a matter of fact I refunded her the money for the original brake replacement as well. I have attached screen shots of texts that Ms. [redacted] sent to me concerning her tire. Initially she accused us of slashing her tire. We would never do anything like that to anyone's car. I also stated that I do not see how we could have done that but that I would do whatever she wanted me to do. She told me she was going to Costco to get her tires replaced and would contact me afterwards. She sent me a text apologizing for accusing us about the tire. She said she had a nail in it and that caused it to go flat. I can see that the spots on her tire were caused by driving on a flat tire and not by it being slashed. It is unfortunate that Ms. [redacted] has breast cancer and my heart goes out to her as she is a wonderful person. Ms. [redacted] has gotten the correct amount and more refunded to her. She agreed to the amount that she was refunded. Ms. [redacted] is not entitled to any more money. We never put her life in danger and we made mistakes. They are not fraud but mistakes. We have done the right thing and already refunded her the money she felt she was owed. Consumer Response /[redacted]/Mr. [redacted] compensated me for some of the multiple charges for the same repairs; however, there exist one other invoice that I do not have in my possession. Initially, Mr. [redacted] had agreed to provide all invoices to me; however, once he learned of my complaint filed with the USAO, he reneged on his promise and responded via text message the following: On Monday, March 24, XXXX X:XX PM, [redacted] wrote:Ms. [redacted],I received the letter from the Attorney General's office today. In the letter you stated you will be seeking legal action against our Dealership. From this point forward I will not be able to assist you in any way except through the legal system. Sincerely,[redacted] Provided to Mr. [redacted] was a spreadsheet depicting 17 invoices in my possession. Mr. [redacted] provided a computerized printout to the USAO indicating the same; however, databases can be manipulated. I am missing an invoice for service provided on August 10, 2011, in the amount of $183.50. Thus brings the total number of invoices to 18, not 17 (see below). I thereby request a copy of such invoice.MJ Nissan Invoices Excel Spreadsheet:.Michael Jordan Nissan Invoices for 2006 AltimaLine Items Delivery Date Invoice # Mileage In/Out Service Performed Amount Paid Written By1) 13-Mar-14 XXXXXX XXXXXX/XXXXXX BELT REPLACE ALTERNATOR, A/C, POWER STEERING BELTS $0.00 [redacted]2) 11-Mar-14 XXXXXX XXXXXX/XXXXXX CRANKSHAFT, DRIVE BELTS & TIRE ROTATION -$369.57 [redacted]3) 16-Dec-13 XXXXXX XXXXX/XXXXX RESURFACE ROTORS -$153.62 [redacted]4) 9-Dec-13 XXXXXX XXXXXX/XXXXXX O RING -$180.16 [redacted]5) 23-Oct-13 XXXXXX XXXXXX/XXXXXX CRANKSHAFT & OIL FILTER -$2,728.31 [redacted]6) 28-Aug-13 XXXXXX XXXXXX/XXXXXX OIL FILTER $0.00 [redacted]7) 9-Apr-13 XXXXXX XXXXXX/XXXXXX OIL FILTER & TIRE ROTATION -$64.59 [redacted]8) 4-Feb-13 XXXXXX XXXXXX/XXXXXX OIL FILTER -$44.51 [redacted]9) 12-Nov-12 XXXXXX XXXXXX/XXXXXX -$44.51 [redacted]10) 24-Jul-12 XXXXXX XXXXXX/XXXXXX OIL FILTER & TIRE ROTATION -$108.98 [redacted]11) 20-Apr-12 XXXXXX XXXXXX/XXXXXX OIL FILTER -$83.68 [redacted]12) 3-Feb-12 XXXXXX XXXXXX/XXXXXX OIL FILTER -$237.19 [redacted]13) 10-Nov-11 XXXXXX XXXXXX/XXXXXX DRIVE BELTS, RESURFACE ROTORS, O RING, & TIRE ROTATION -$2,083.53 [redacted]14) 1-Sep-11 XXXXXX XXXXXX/XXXXXX LUBE OIL, FILTER, TOP OFF ALL FLUIDS & SET TIRE PRESSURE & EMISSION INSP. -$73.06 [redacted]15) ? ? ? ? -$183.50 Need Invoice16) 2-Feb-11 XXXXXX XXXXXX/XXXXXX TOP OFF OIL, SET TIRE PRESSURE, REPLACE AIR FILTER, & COOLING SYSTEM SERVICE -$186.22 [redacted]17) 3-Sep-10 XXXXXX XXXXX/XXXXX RESURFACE ROTORS -$268.42 [redacted]18) 7-Aug-10 XXXXXX XXXXX/XXXXX FLUSH BRAKE FLUID, FLUSH POWER STEERING, COOLING SYSTEM SERVICE, TOP OFF OIL, SET TIRE PRESSURE -$305.99 [redacted] NOTE: When I retired from federal law enforcement in August 2007, I relocated to NC. I believe I began taking my 2006 Altima and 1991 Acura to MJ Nissan in 2008 for every 3,000 mile service.I wish to amend my complaint to add that my car still leaks of oil. Allegedly, the crankshaft was serviced twice: once on October 23, 2013, per Service Technician [redacted] in the amount of $2,728.31, and again on March 11, 2014, per Service Technician [redacted] in the amount of $369.57. The total cost of both repairs equals $3,097.88. I question whether the crankshaft or belts on my 2006 Nissan Altima were ever replaced! My vehicle still leaks of oil and the brakes squeak; therefore, these problems were not resolved during my multiple visits to and charges by Michael Jordan Nissan.I am unable to shift to other gears (reverse, neutral, drive) without having to place a narrow object, such as a stick or screw driver in the brake release hole.I believe this is a clear case of fraud and not a "mistake" (as stated by Service Manager [redacted] A mistake is made once, not five to seven times. In addition, the person/company that makes the "mistake", in good faith, should feel obligated to contact the customer and alert them to this so-called "mistake." The person/company should not wait months or years later (after the customer realizes he/she has been taken advantage of) to admit such "mistake." Had I not discovered this "mistake", MJ Nissan never would have owned up to it! Again, I honestly believe that I am not the only person that Service Technician [redacted] defrauded. I believe this was the reason for his dismissal based on his statement to me about management accusing him on several occasions of something he denied doing. Final Business Response /[redacted]/The data that shows 17 repair orders can not be manipulated. I went throught the repair orders and the number 15, with no date or repair order number, does not exist in the system. That is why it is not showing in hers or our information. She has all of the invoices. As far as her other issues I can assure you all the work we stated we did was performed. She has a nationwide warranty on the repairs we performed. She can go to any dealer to see if they are covered repairs. Again, we made an error. That is why I did not question her request for reimbursement. She told me how much was in question, with the exception of one repair order, and I payed that amount. A dishonest company would have never payed the customer back immediately. The customer received an agreed upon reimbursement. She also has all receipts. There is a warranty, on the repair performed, at any dealer in the U.S. We addressed all of her concerns and we consider this case closed. Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)This case is not closed by a long shot. Invoice #15 does exist per my bank statement. I document all bank transactions relating to my account at a financial institution in an Excel spreadsheet. It reads as follows: 08/10/11 [redacted] Checking Michael Jordan Nissan -$183.50 cleared 08/11/11As I stated, Michael Jordan Nissan has manipulated the database. In my law enforcement career, I have been trained in computer forensics and am very knowledgeable of such.As for this case being closed, once I find a reputable service department to repair: 1) the crankshaft/oil leak and 2) the squeak in my wheel/rotors (that were resurfaced 3 times by MJ Nissan), and 3) forward any additional cost out of my pocket to MJ Nissan for reimbursement,

On 04/14/14, my wife was sitting at a traffic light to change when another vehicle drove into the rear of our car causing extensive damage to the car & physical damage to my wife. After the insurance adjuster for Met Life finally returned our calls and gave us a list of repair shops to choose from we took the car to Michael Jordan's repair shop. A [redacted] who introduced himself as the service advisor took notes & pictures of the damage & told us the car was unsafe to drive & he would get us a rental car to use until our car was ready. He said a week to 10 days would be the time it would take them to repair the vehicle & that it would be like brand new. When almost 2 weeks had passed & we heard nothing from mr. [redacted] we called & he told my wife that 1 of his employee's told him that they had called us & informed us of everything & also told us the car was ready. This was a blatant lie. I went & picked up my car & drove it around to test it. We inspected the car & realised the front of the car had not been fixed, the fender was loose and it had damage underneath. We took the car back & mr. [redacted] told us it was his fault because he had not relayed the damage to the front of the car to whomever worked on the car. We were without our vehicle for another long period. My car now rides like a very old car. He promised to fix it gight & also align the wheels which he did not. They received a lot of money to make repairs & didn't do a very good job.Product_Or_Service: car repairAccount_Number: claim#CHGXXXXX XDesired SettlementI would like my car repaired properly and everything fixed that needs to be fixed or replaced.Business Response /[redacted],I have spoke with you about the issues regarding the repair to your vehicle several times. The last time we spoke your concern was in the alignment of the vehicle. As I said before, all that you need to do is bring the vehicle into our service dept and they will realign it and provide a spec sheet showing the vehicle is within factory alignment spec, this will be done at no charge to you.Regarding your vehicle not being completed when you came to pick it up, I have spoken with you regarding this as well and the fault was on our end, the result of a communication failure between myself and my assistant manager. Your wife had told [redacted] that the front end was part of the impact, and this was not relayed to me. Again, I accept responsibility for this, but the front end has been repaired now. Regarding the front end repairs, as is very common in this business, the front bumper cover showed very little cosmetic damage, but after we took the bumper cover off we found the reinforcement to be damaged. These repairs have been performed and both the front end and rear of the vehicle should be repaired to industry standard factory specs. If you have a particular complaint regarding fitment of parts/paint quality or general workmanship, I am more than happy to look at them with you and get them resolved, but I will need more than a phone call stating your vehicle drives like an old car to get this done for you.Regarding the time frame your car was in the shop, unfortunately this happens more often than not. Upon first inspection, [redacted] or Myself will "ballpark" a repair period, but this can change dramatically by part delays and insurance red tape. We try our best to get the vehicles out as soon as possible, but vehicle repairs typically take longer than most would think. There is a repair formula that is used by all shops in this area, as well as insurance companies, it boils down to 4.5 labor hours per day. In your particular repair, there were 64.6 labor hours, which breaks down to 14.5 working days, or 3 weeks including weekends.Our shop stands by our work, and my personal reputation is on the line when a customer is not satisfied with the repair work done at this shop. Again, I will make sure you are not charged for an alignment at our service department. Any other concerns you have please bring the car into me personally and I will do everything in my power to make sure they are corrected.

Complaint2004 Nissan Altima dashboard sold by Michael Jordan Nissan was faulty. It's been almost four months since the replacement was supposedly ordered. On July of 2013 my vehicle -- 2004 Nissan Altima -- failed inspection due to a problem with a dashboard that had been replaced several months earlier by [redacted]'s [redacted] The dashboard sold by the Nissan Dealer was faulty. It's been almost four months since the replacement was supposedly ordered. Because I had scheduled a three months overseas trip, departing on August 6, I left a copy of the key with [redacted]'s and the paperwork needed with a friend in order to get my vehicle inspected and get the registration renewed in my absence. I paid more than $700 to [redacted]'s for the replacement. Dealership doesn't offer any solution.Desired SettlementSince dealership doesn't offer any solution and is just giving me the run around, I feel I should be reimbursed the value of he dash board so that I may, along with [redacted]'s [redacted] find the dash board somewhere else. Almost four months of waiting for a part is totally unacceptable.Business Response /[redacted]'s [redacted] placed an order request for an instrument cluster assembly on 7/24/2013. This item was not available from the manufacturer and placed on backorder. Per our policy, when this order remained on backorder for several weeks we contacted the manufacturer to have the order reviewed by their priority dept that works with suppliers to aquire parts with extended backorder times. They have been working with this supplier for months to release these parts. They do show being released to the vendor the week of 11/4-11/8. Once they arrive at the vendor they will be calibrated for speed and mileage settings and the one for this customer will be shipped next day service to us, the dealer.Final Consumer Response /[redacted]/Just wanted to let you know that finally, Nissan delivered the correct part and was installed by [redacted]'s; my vehicle passed the inspection and registration renewal obtained. Thanks to Revdex.com. I appreciate very much your assistance. Final Business Response /[redacted]/Michael Jordan Nissan cannot offer a solution for repair of a vehicle not at our facility for repair. We can only supply a part that was requested when that part becomes available.We do care about supplying parts in a timely manner and understand how important a vehicle is to a person's daily life especially when that part can hinder the proper usefulness of the car. We are very concerned about the length of time it has taken the supplier to provide this part to Nissan Motor Corp. and have checked with the supplier on the availabilty of this part on a weekly basis since it was ordered in July. The response of its backorder status was the same until last week when it became available for shipping in the near future.We expect to have this part available for the repair facility in the next ten business days.

MJ Nissan refuses to honor their warranty for repair work that resulted in catastrophic engine failure.RE: VINXXXXXXXXXX On 9/28/2014, my 2006 Nissan Altima suffered catastrophic engine failure. Michael Jordan Nissan refuses to honor its warranty. In early Sep, I took my car (less than 95,000 miles) to the Nissan dealership because my engine suffered hard starts, overheating, engine surges & lulls, misfires & excessive oil consumption. My car previously had been diagnosed by other reputable establishments as having misfiring pistons, needing a new battery, new spark plugs, new camshaft & crankshaft sensors-none of this solved the problem. MJ Nissan of Durham, NC, diagnosed my car as having multiple piston misfires. The tech said there was new engine sludge, but that MJ Nissan had gotten to it before any damage happened. The MJ Nissan service manager convinced me my car needed head gasket work. Over 13 days, MJ Nissan performed the work, charged me $1400, said my war was in great working order & gave me with a 12 month/12k mile warranty. My car still suffered hard starts & now made an occasional engine rattling sound, but it was still running & not overheating. But less than 2 weeks out from service, while traveling on the WV Turnpike, the engine suddenly slowed to 20 mph & billowed smoke. By God's grace, we got off the turnpike & onto an isolated road. We were stranded in WV, had to make an emergency hotel stay & towed the car to a local WV Nissan dealership. Techs at that dealership said my car had thrown a rod & needed a new engine. While stranded, I repeatedly called both Nissan NA & MJ Nissan for help. Both refused assistance. I was promised & waited for return phone calls; no one called including a copy of the repair receipt. There is still no resolution. MJ Nissan wants me to pay $1500 more to fix the defective engine. I filed a complaint with the NC Atty Gen. I have since learned that my car was manufactured by Nissan NA with a defective engine. Though my VIN does not appear on the recall list, I have documentation which confirms that Nissan NA was aware of the defect, assigned an extended warranty of 7 yrs/100k miles to my car, & acct number #WRXXXXXXXX. On the document, Nissan says the warranty took effect when the car was still its property. Nissan extended the warranty to itself, intentionally removing the VIN, and hiding the warranty. When I bought the car 12/24/2007, from Enterprise in NC, I was not told about the defective engine or the ext warranty. MJ Nissan didn't tell me about the recall before the repair, or the potential defect. At least, MJ Nissan should honor the warranty and make me whole. MJ Nissan has been passing the responsibility of their engine repair failure to Nissan NA. This has left me the consumer with no car and mounting rental car fees. In addition, when I visited MJ Nissan the service manager threatened me with a trespassing order if I returned to the property.Desired SettlementTo resolve this issue there are two options:1. New car replacement ($16,697) plus rental car reimbursement ($1994.96), auto repairs ($1,755.93) and hotel expenses ($ 985.67).2. New engine replacement ($6,000) plus rental car reimbursement ($1994.96), auto repairs ($1,755.93) and hotel expenses ($ 985.67).Business Response /[redacted]/Our position has been consistent and has not changed since our last response to this case. If there is any further information you need feel free to contact us. Thanks.Consumer Response /[redacted]Document Attached[redacted]MJ Nissan has not resolved this complaint. MJ Nissan has not addressed their misdiagnosis of my car. That misdiagnosis, and failure to check for recalls, directly resulted in the catastrophic engine failure only two weeks later. MJ Nissan failed, before service, to properly assess my vehicle including reviewing previous Nissan dealership services that MJ Nissan later identified as the source of the engine failure. MJ Nissan staff failed, after being directly asked about recalls on my car, to review past services. During the initial diagnosis and the second diagnosis, which both identified multiple pistons misfires, I stated multiple times that I disagreed with the head gasket failure diagnosis. Mr. [redacted] disagreed but offered to perform an additional pressure test to determine head gasket failure. The pressure test indicated multiple piston misfires. After speaking to Mr. [redacted] he shared the piston rings and multiple piston misfire could be incorrectly interpreted as failed head gasket. He said if a headgasket repair is done this would compromise the engine leading to a total piston failurewhich the 06 Nissan Altima's are already prone to do. It was only after my engine's failure that they informed me that Nissan North America had issued a 7 year 100K mile warranty because of manufacturing defects related to my car's engine and pistons. MJ Nissan has failed to honor the guarantee provided at service. MJ Nissan manager [redacted] offered to make me whole, and admitted responsibility for the damage and the car, and offered me a full refund or partial deal on a used engine. He apologized for the service. However, this does not cover the cost of the rental car, the humiliation of being threatened with arrest by MJ Nissan service manager [redacted] or the loss of a working car. Mr. [redacted] provided me the evidence that the service department did not do its basic due diligence as a dealership, which was to fully assess the problem with the car. [redacted] not only threatened my mother and I, but provided incorrect information to the Revdex.com. At ever instance this failure is MJ Nissan's. They tried to get me to pursue Nissan corporate for a bad engine. But MJ Nissan provided me the most recent warranty on this engine. This issue is ongoing. MJ Nissan does not call customers back they threaten them. MJ Nissan does not honor warranties they ignore them. MJ Nissan does not have qualified or trained staff they are disorganized and don't research their products. This case has not been satisfactorily resolved. Mr. [redacted] promised to make me whole. See attached responses, warranties, and documentation.

We purchased a used car in Nov. 2013 and was encouraged to purchase the Platinum Coverage Plan. We started having transmission issue over a year ago.When my wife and I try and bring the car in for service on the issues regarding the transmission we are always presented with a situation where the service person turns into the mechanic. When we purchased the platinum plan we were told that if we had any major concerns dealing with the functionality of the vehicle they would be addressed. We have taken the car to be seen on six different occasions in regards to the transmission and have yet to have this issues repaired. On 08/22/15 we took the car in so that issues we have been having could be addressed as well as check the code on the check engine light. I was presented with an unruly service [redacted] that seemed to want to charge my wife and I fees before even listening to the issues we were having and didn't even take the take to see if we were covered under the plan that we purchased. Once I communicated with the service person about the plan we purchased we still we unable to get our car seen. And presented with fees more so then the actual concern of the vehicle. When we purchased the car we were told that the Platinum plan would cover all major issues with the car. Now all of a sudden we are being presented with a deductible fee that we were unaware of and feel as if the dealership is conducting false advertisement as well up pricing consumer to buy into a service plan that is not being obligated by the dealership.Desired SettlementWe need the dealership to uphold there agreement of which we purchased in the Platinum plan. If this is not possible we request a full refund of all the money paid towards this type of coverage that is not being addressed.Business Response /[redacted]/I sent a individual email with an attachment on 8/9/15 and 11:32.

payment of $403 owedwhen I recently trader cars with these folks, I had a payment drafted out of my account for $403 towards my pay off of my car between the time they got the original pay off on 9/2/16 and they paid it off on 9/12/16. Therefore they owe me $403Desired Settlementpay me the $403They sent me check. I got it yesterday. Thanks. [redacted]