Michael Bennett Floor Design

- Mrs. [redacted] called our office in Oct 2015 to have Allen do repair work at her rental property [redacted] 
- Mrs. [redacted] stated that there was several jobs on the property that needing fixing but wanted to start with the back deck and back door due to the severe damages that...

was unsafe to walk on deck and enter in and out of the door due to severe rot.-Allen reviewed this area of work, presented a proposal to Mrs.[redacted] the day before the job was started and the morning of at the rental property as we were setting up to start
- Mrs.[redacted] agreed to the contract, signed two contracts, one for our records and one for her records
-Mrs. [redacted] later called the same day upset and stated that Allen's fee's should include all repair work needed on the property.
- Mrs. [redacted] requested Allen to finish the job in two days.
-Allen and the boys came in early the second day, worked thru lunch and finished around 6:00 p.m. which was over an 8 hour day
-Months later Mrs. [redacted] called requesting to see the materials cost and have Allen meet her at the property to show her the worked that was done.
- The contract was completed and a few extra things were done as well
-Mrs. [redacted] threaten Allen over the phone on several occasions to do the work on the front door of house  and more work on the back of house at no extra charges or she would make complaints to Revdex.com and [redacted].  
- Allen decided since she contacted our office thru [redacted] to contact [redacted] and informed his representative what has taken place and the treats made

Review: Contractor was hired 4/22/2013 to install Hand Scalloped Hickory floors in Living Room, Family Room and Dining Room. Flooring detached from sub-flooring, in turn causing floors to no longer be secure. Floors are cupping. Contractor refuses to take responsibility.Desired Settlement: Reimbursement of cost to fix or rep[lace.

Business

Response:

We are aware of a dispute with Paul Carone in Westlake Ca He has denied my team access to the job site and has stated that we are not competent enough to handle this

In all of our thirty three years we have never left a client with an unsatisfactory floor and have never walked away from a project,