MGM Mortgage

Thank you for taking the time to share your experience and concernsWe at American Financial Network, Inc("AFN") are always eager to know when something is not right, and we welcome the opportunity to respondWe investigated your allegations, and would first like to express our sincerest
sympathies for any frustration or inconvenience arising from this incident. AFN strives to be 100% compliant, and takes all allegations of wrongdoing seriously. With respect to concerns surrounding the safety of your personal information, AFN is committed to strict compliance with the Gramm-Leach-Bliley Act, which requires financial institutions to ensure the security and confidentiality of nonpublic consumer information. Further, AFN policies place additional requirements on all employees to keep consumer information safe at all times. After conducting an investigation into your specific claims, AFN confirmed that only authorized employees had access to your information, and we have no reason to believe that your personal information was ever compromised. Also, our document requests are based on investor or agency guidelines, and we never ask for more documentation than absolutely necessary. In short, we can assure you that your private information was, and continues to be, safe at all timesAFN also investigated your allegations regarding a confrontation with a few AFN employees. We concluded that any perceived confrontation was due to a misunderstanding and miscommunication between the parties involved. Prompt and thorough communication with customers is crucial to our success, and we apologize if any AFN employee's communication fell below your expectations We have stressed the importance of clear communication with all AFN employees involved in this incident in order to avoid such issues in the future.Once again, AFN would like to express its sincerest sympathies for any frustration or anxiety arising from this incident. As requested, we will issue a formal apology letter to you within the next seven (7) business days, and will continue to ensure that all your personal information is kept secure at all times. Thank you,