Initial Business Response /* (1000, 5, 2015/04/10) */
Contact Name and Title: [redacted], Owner
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@mexxis.com
Thank you for referring this complaint to us, we take customer service very seriously.
In response to this person's claim, I need...
to point out that there are several incongruities that make this claim suspicious;
1.- There are no "cheese tacos" in our children's menu.
2.- If you add up an adult dinner plate + a child's meal the total is $14.60 + tax($1.25) = $15.85 even with two medium drinks, it would be $20.73 and not $28.00
I have attached a menu to this document.
3.- This is a small, family owned business and either I (owner) or my brother (manager) would have responded by replacing the meal immediately and not have ignored the customer.
It would be very easy for me to issue a refund but there are too many people trying to get something for nothing. If the person has a receipt from the transaction, I will, without a question, return their money.
[redacted]
Owner
[redacted]@mexxis.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have my bank statement proving the bill was $28.00. The owner is lying. I want my money refunded or I will call the Dept. Of Health in regards to cleanliness of that place.
Initial Business Response /* (1000, 5, 2015/04/10) */
Contact Name and Title: [redacted], Owner
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@mexxis.com
Thank you for referring this complaint to us, we take customer service very seriously.
In response to this person's claim, I need...
to point out that there are several incongruities that make this claim suspicious;
1.- There are no "cheese tacos" in our children's menu.
2.- If you add up an adult dinner plate + a child's meal the total is $14.60 + tax($1.25) = $15.85 even with two medium drinks, it would be $20.73 and not $28.00
I have attached a menu to this document.
3.- This is a small, family owned business and either I (owner) or my brother (manager) would have responded by replacing the meal immediately and not have ignored the customer.
It would be very easy for me to issue a refund but there are too many people trying to get something for nothing. If the person has a receipt from the transaction, I will, without a question, return their money.
[redacted]
Owner
[redacted]@mexxis.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have my bank statement proving the bill was $28.00. The owner is lying. I want my money refunded or I will call the Dept. Of Health in regards to cleanliness of that place.