Metro Movers

Outstanding service. The crew arrived early to assess the items to be moved. Once done, they started the clock and began immediately.

I've moved often in the past and this was the best experience ever.

June 8, 2016Dear Revdex.com,Yes the customer, Mr. [redacted] did contact our office to say he had some damages and was told that our company’s policy is to email pictures of any damaged items along with a brief description of the item in to our claims department.  I talked to Mr. [redacted] personally and again explained our policy regarding damages.  He said he was going out of town and would have to handle it when he returned.  The customer did call when he was back in town and insisted that someone come out to inspect his items in person.  We again explained that we could not send someone out, but would need pictures of any items damaged in the move in order to open a damage claim.  We never received any pictures or emails from Mr. [redacted].  The customer chose to complain to the Revdex.com rather than to work out the issue.Respectfully,Scott A[redacted]Metro Movers

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Company never responded to me until I made complaint against them.  My claims are not for their alleged sick and missing individual employee but rather the damage to a $3,700 mattress because they failed to wrap it and the missing parts to my barbecue.

[redacted] never called as he said he would.  He said two months ago he would have someone contact me to clean the box springs but no one ever has.  I already had a company come try to clean the box springs and the grease cannot be removed.  If he wants to send a professional company in he can but this in no way releases him from the responsibility to replace the box springs he damaged and has failed to make good on.  In addition, the box spring has a material that covers the open side.  That was torn during the move, again because it wasn't wrapped, and he was never willing to address that.

Owner and company are dishonest.  Most important part to remember is that until I placed a claim with you he failed to return all my calls.  This should be a clear indication of the type of company you have rated A+.

Regards,

08/11/2014

To whom it may concern,

The customer was scheduled for a 3-man move with minimal packing for Sunday 6/15.  We did have an employee call in sick and because it was Sunday we did not have an extra person to replace him.  When we arrived at...

the customer’s location our crew found that there was a significant amount of packing to be done and because we were not informed of this ahead of time, we didn’t have the appropriate packing supplies.  Again, because it was Sunday, our office was closed and there was no way to get additional supplies out to the job. The customer was advised that we were more than willing to do the additional packing for him, but he would have to go and purchase the needed supplies and [redacted] had very reasonable prices.  The job did go over the estimated time because there was more packing than originally requested and we were short a man for the day.   It is our policy that if we have to hold the belongings on the truck over night we do charge for an overnight storage fee.  We did waive this charge because of the inconvenience of being short a man.

As far as the claims of damages, we have replaced the [redacted] mattress cover, offered to clean the box springs and have ordered the BBQ skewer fork.  The customer never said anything about missing jewelry.

We will reach out to the customer again to clean the mattress and deliver the BBQ fork.

Sincerely,

Metro Movers