Metro General Contracting

12/17/15Dear [redacted] ***,We are well aware of [redacted] Complaint we run a add on [redacted] where the client pays for a voucher for a seal coating we give prices on repair if they need.they don't have to have the repair done but we as a curtesy will use a inexpensive filler to do minor repairs we have no record of any repairs done on his home he as in his complaint paid for up to sf to be seal coatedam sending the add to you from the [redacted] website please note the fine print repairs are additional.I hope this resolves this we have been to his place times and he does not understand.Sincerely,Zach G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Metro General's response is not accurate for several reasons First and foremost, I DID pay extra for a repair So the entire first part of their massage is not even relevant I paid an extra $to have a spider crack repaired The " [redacted] " ad that the business sent to you is not even a voucher that I purchased Secondly, this business claims to have been by my house times but I know that this is not true because my wife lives at home and they have never come by on the days that they were scheduled to Also, they have never left a note of any sort stating that they came by to assess the repair and have never followed up with me by phone or emailThis business has basically blown me off repeatedly because they don't want to stand by the year warranty that they claim comes with their work The document that I uploaded (Work Description) explains all of this in detail (warranty, price paid for repair, etc.) I've attached it for your reference Regards, [redacted]

12/17/15Dear *** ***,We are well aware of *** *** Complaint we run a add on *** *** where the client pays for a voucher for a seal coating we give prices on repair if they need.they don't have to have the repair done but we as a curtesy will use a inexpensive filler to do minor
repairs we have no record of any repairs done on his home he as in his complaint paid for up to sf to be seal coatedam sending the add to you from the *** *** website please note the fine print repairs are additional.I hope this resolves this we have been to his place times and he does not understand.Sincerely,Zach G

12/17/15Dear *** ***,We are well aware of *** *** Complaint we run a add on *** *** where the client pays for a voucher for a seal coating we give prices on repair if they need.they don't have to have the repair done but we as a curtesy will use a inexpensive filler
to do minor repairs we have no record of any repairs done on his home he as in his complaint paid for up to sf to be seal coatedam sending the add to you from the *** *** website please note the fine print repairs are additional.I hope this resolves this we have been to his place times and he does not understandSincerely,
Zach G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:
Metro General's response is not accurate for several reasons? First and foremost, I DID pay extra for a repair? So the entire first part of their massage is not even relevant? I paid an extra $to have a spider crack repaired? The "*** ***" ad that the business sent to you is not even a voucher that I purchased? Secondly, this business claims to have been by my house times but I know that this is not true because my wife lives at home and they have never come by on the days that they were scheduled to? Also, they have never left a note of any sort stating that they came by to assess the repair and have never followed up with me by phone or email.This business has basically blown me off repeatedly because they don't want to stand by the year warranty that they claim comes with their work? The document that I uploaded (Work Description) explains all of this in detail (warranty, price paid for repair, etc.) ? I've attached it for your reference
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Metro General's response is not accurate for several reasons.  First and foremost, I DID pay extra for a repair.  So the entire first part of their massage is not even relevant.  I paid an extra $25 to have a spider crack repaired.  The "[redacted]" ad that the business sent to you is not even a voucher that I purchased.  Secondly, this business claims to have been by my house 3 times but I know that this is not true because my wife lives at home and they have never come by on the days that they were scheduled to.  Also, they have never left a note of any sort stating that they came by to assess the repair and have never followed up with me by phone or email.This business has basically blown me off repeatedly because they don't want to stand by the 2 year warranty that they claim comes with their work.  The document that I uploaded (Work Description) explains all of this in detail (warranty, price paid for repair, etc.)  I've attached it for your reference.
Regards,
[redacted]

12/17/15Dear [redacted],We are well aware of [redacted] Complaint we run a add on [redacted] where the client pays for a voucher for a seal coating we give prices on repair if they need.they don't have to have the repair done but we as a curtesy will use a inexpensive filler to do minor...

repairs we have no record of any repairs done on his home he as in his complaint paid 119.00 for up to 750 sf to be seal coated. am sending the add to you from the [redacted] website please note the fine print repairs are additional.I hope this resolves this we have been to his place 3 times and he does not understand.Sincerely,Zach G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Metro General's response is not accurate for several reasons.  First and foremost, I DID pay extra for a repair.  So the entire first part of their massage is not even relevant.  I paid an extra $25 to have a spider crack repaired.  The "[redacted]" ad that the business sent to you is not even a voucher that I purchased.  Secondly, this business claims to have been by my house 3 times but I know that this is not true because my wife lives at home and they have never come by on the days that they were scheduled to.  Also, they have never left a note of any sort stating that they came by to assess the repair and have never followed up with me by phone or email.
This business has basically blown me off repeatedly because they don't want to stand by the 2 year warranty that they claim comes with their work.  The document that I uploaded (Work Description) explains all of this in detail (warranty, price paid for repair, etc.)  I've attached it for your reference.
Regards,
[redacted]