Metro Express Service Reviews (%countItem)
Metro Express Service Rating
Address: 506 North Rd, Kennedale, Texas, United States, 76060
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Service Tech (David) was not knowledgeable regarding finding a moisture leak in our evaporation system and did not observe company advertised hygiene standards in my home during the COVID virus pandemic. The company offered to have another Tech come and recheck our system at no cost the following day. I declined.
I have had my unit since 2/11/2020 and have been very happy with the service. Great people
MES is the best. Fast, efficient and courteous. I've always gotten great service!
MES was able to come out same day and diagnose the problem. This was following another company in that did uneducated work and left the installation incomplete.
Thank you for your great review. We look forward to serving you in the future.
How terrific was that! Came home to our condo from work and the air condoning was not running, YIKES! Made a call to Metro Express Service at 5 pm, they came out the same day to provide an estimate. Work was completed on time and within budget by a very professional crew. Will definitely call MES again for annual check-ups. Very satisfied customers with two happy cats!!! (Downtown Dallas)
Thank you for the awesome review. We appreciate your business and thank you for choosing us as your service company.
I have a newly remodeled, Texas Flip and Move home, which Metro Express is an installer of AC units for. I have a brand new 2018 Trane Air Conditioner- and it is flooding the water pan upstairs in the attic, it’s freezing up there, there’s loose things that are vents, and the water that drops outside is flowing like a river. I called Meteo to come look because I was concerned about the water. I told them I had a warranty( new home has home warranty, ).... they charged me $305 for the call, but claimed it would be refunded since the house was “one of their jobs”. Then the next day, ***, the service technician, said the money would NOT be refunded because he thought it was the plumbers fault my air conditioner is backing up. The unit was serviced by him 9/3/18 and today 9/11/18 it is still doing the same thing it was before.
Tell us We are requesting that this invalid complaint be removed from our file.
On Monday 9/3/18, which was Labor Day Holiday, at approximately 6:04pm, Ms. called in to our office (all lines into this office are recorded for purposes such as this) requesting service on her system. She explained that she had moved into her home 2-3 months prior, and that we had installed the system. She advised her service issue was her drain pan was full of water. She was informed that the holiday emergency service fee would run $129.95 and would not apply towards any repairs made. At 6:07 pm our technician was dispatched to her home. Ms. called back at 6:12pm cancelling the technician. She stated she wasn’t happy about being charged the Holiday service fee due to it being a new system, etc. Our normal operating business hours are Monday through Friday, 8am-5pm. Calls after that, whether under any labor warranty or not, are responsible for emergency after hours/ holiday hour service fees. She then called back at approximately 6:38 pm requesting service technician to go ahead and come out to service her system. Upon arrival our technician discovered her full drain pan. Technician cleared customers drain line, added pans tabs, and verified that all primary and secondary drain lines were clear. The technician advised the customer that the filter was dirty, and in need of being replaced. Ms. advised the technician she would replace the filter herself. Pictures on file taken on jobsite by our technician substantiate that the filter was completely dirty. As Ms. stated in her complaint her system was freezing up. This alone can cause a system to not function properly and cause it to do just that. When it defrosts the line can become overwhelmed and fill the pan. Ms.s dirty filter was the cause of her unit freezing up. The technician circled the clause on all of our invoices that boldly states:
NO WARRANTY ON CLOGGED CONDENSATION LINES OR CONDENSATION (WATER) LEAKS OR ANY DAMAGES RESULTING THEREOF.
Ms. completed her signature on the line underneath that clause, acknowledging this information.
In regard to her warranty information her home was originally purchased by one of the Texas Flip and Move teams and then sold to an investor. That investor in turn sold the home to Ms.. Equipment warranty information would have been entered under the investor or the Texas Flip and Move team, not to Ms. as she was not the homeowner at the time of installation. She would need to request that information from the investor from whom she purchased the house.
Ms. never contacted the office or spoke to any supervisor regarding any refund.
Our goal is to have satisfied customers. We would like to extend to Ms. a 10% discount off of any service need for her next call.
why here...
Complaint: ***
I am rejecting this response because:
I notified the seller whom I purchased my home from immediately when I discovered the excessive water dripping from my AC unit into the pan in the attic and onto the back porch. It was the seller who told me I had to contact Metro to do the work on this unit because they were the installers of the ac unit and if I called anyone else it would void the warranty I had on the AC. In fact, my seller gave me their number and told me to call them ASAP because they told me the unit was still under warranty. I didn’t not hesistate because I believed in good faith they were steering me in the right direction. And when the service technician finished the job- even after he told me initially the astronomical price of $305 he assured me I would receive a full reimbursement because the house is a Flupvand Move home from the TV show and they install the units for the show. Oh and by the way ...... he didn’t even fix the problem because as of today 10/2 it is still leaking water like a son of a gun. I am in fear my ceiling will show water damage and cave in at any given moment and I don’t even know who to turn to since everyone wants to turn their back and refuse to accept responsibility for the u it which most likely is installed incorrectly
Regards
Young man named James care by. Did a great job. Definitely recommend. Honest company. Honest technicians.
Thank you for the great review.
I absolutely love these guys! From their phone customer service, to their installers and technicians. They work fast and efficiently. I was helped by a sweet and knowledgeable lady, named Monique. She was marvelous! I highly recommend them!!!!
Very satisfied customers!!! Celled MES to have them services my a/c spoke with Jasmine to set up my appointment she was very helpful
Thank you for your awesome review!
M.E.S has a great team ,
From technicians, to installers and customer service..
Monique is very helpfull and answered all my questions concerning the contracts!
Thank you for your awesome review!
I was having issues with my airconditioner cooling and they sent out their technician James, who was very nice and professional. He was able to come out later on a Saturday and fixed my problem very fast. I will definitely use them in the future.
Thank you for your awesome review!
Great customer service.
Motor went out on our aging a/c and they had it fixed quickly . Couldn't be happier with this company since installing our a/c almost 10 years ago. Chris was a knowledgeable technician that explained exactly what the issue was and what needed fixed.
Fast service very satisfied customer. Thanks to Monique for answering all my questions!
Thank you for your awesome review!
Wow just wow
A company that really cares about there customers
Thank you for your awesome review!
Great service! Got my AC back on working . They were really fast to schedule my appointment there operator was great Monique has great customer service will definitely keep using these company highly recommended.
Thank you for your awesome review!
REVIEW I TINA TYPED UP, BUT FROM BOTH TINA & BOBBY M. ON YOUR COMPANY & PEOPLE WORKING THERE!
SO, ON 12-6-2017 TO THE OWNER OF M.E.S. ABOUT MANY OF YOUR EMPLOYEE'S,KINDLY READ ALL OF THIS.
I TINA M. AND BOBBY M., WE "BOTH" WANT TO SAY THANK YOU, THANK YOU SO,SO VERY MUCH,THANK YOU, THANK YOU SO,SO VERY MUCH, THANK YOU!!
THANK YOU FOR "LITERALLY SAVING MY LIFE", READ ALL OF THIS, YOU WILL SURLY UNDERSTAND.!!!!!
ROBERT BEING HERE YESTERDAY 12-5-2017 AFTER SEEING THE COMPRESSOR IS NOT RUNNING, WOULD'NT STAY ON, WOULD TRY TO START,THEN STOPPED INSTANTLY!
""ROBERT"">>>> IS, HE "IS THE ENTIRE REASON WE USED YOUR COMPANY TO DO OUR REPLACEMENT OF AN ENTIRE NEW AIR COND. SYSTEM!!!
HE'S A GEM, A SOLID GOLD GEM, DON'T EVER LET HIM GO, "OH NEVER EVER"!!!HE'S OUR FAMILY NOW TOO,SO ARE YOU, IF YOU'LL HAVE US!!!!! THANK YOU TO THE OWNER FOR EMBRACING THESE SPECIAL EMPLOYEE'S THAT YOU HAVE UNDER YOU, BUT NO,NO,NO THEY ALL ARE THE HEART BEAT OF YOUR COMPANY!!!
THE ABOVE TO IS TO & FOR THE OWNER OF M.E.S., BELOW A LOT, LOT MORE, THE OWNER I AM ASKING YOU READ!
PLUS, BELOW IS A RATING THATS MORE ABOUT THESE JUST WONDERFUL PEOPLE,NOT ABOUT THE $$$ !!
THE PEOPLE,THE PEOPLE, THAT'S WHAT EXACTLY MAKE'S "M.E.S. STAY AT THE TOP",HIGH AS YOU CAN & SHOULD BE, AFTER OUR EXPERIENCE WITH HIRING & USING M.E.S. TO INSTALL OUR NEW AIR COND. SYSTEM JUST TODAY'S DATE!!!!
----WE WOULD RATE THIS COMP AT A 10***RATING FOR "ALL THEIR JUST WONDERFUL, GREAT, AND CARING EMPLOYEE'S" AT M.E.S.!!!!
YOU ARE IN FACT TREATED AS REAL FAMILY TO & BY THEM!
THIS COMPANY, NO, NO, I SHOULD SAY THEIR EMPLOYEE'S, ALL OF THEM!
I AM INCLUDING FROM THE SWEETHEART LADY'S THAT TAKE THE PHONE CALLS, ARE ABOVE & BEYOND KIND, THEY TREATED US AS FAMILY TOO, SAME AS "ROBERT" THE GENTLEMEN THAT CAME TO OUR HOME TO REPAIR OUR AIR COND.
WE KNEW THE COMPRESSOR WAS FROZEN,NOT WORKING AT ALL THEN,WE NEEDED AN ENTIRE NEW UNIT!
BECAUSE YOU M.E.S.WERE OUR OUR 2ND COMPANY/OPINION ON REPAIRS,CAN'T REPAIR, OR ITS DONE TIME TO REPLACE! THAT IT SURLY WAS!
THEY NOT ONLY QUOTED US FOR EXACT SAME NEW SYSTEM(ACTUALLY BETTER) THAN THE OTHER CO. THAT CAME THE PRIOR DAY!
M.E.S.....YOU WERE $3000 LESS,LOT OF MONEY DIFF HERE! BUT NOT JUST BECAUSE THEY WERE LESS COSTLY FOR AN ENTIRE NEW SYSTEM. THATS NOT EVEN CLOSE TO WHY WE PICKED M.E.S. TO REPLACE OUR ENTIRE SYSTEM!
BUT, OUR OPINION IS THE FOLLOWING! LETS SAY FOR A MOMENT, THAT YES,MAYBE WE COULD HAVE BOUGHT IT EVEN A LIL LESS COST ELSEWHERE, BUT NO, NO, AND >NO! WE WOULD NOT HAVE!
THE MANY REASONS WHY WE WOULD NOT HAVE BOUGHT ELSEWHERE THAN M.E.S., YES ARE LONG, BUT ALL BELOW, AND ALL, ARE WELL WORTH THE "OWNER OF THIS COMPANY" TO READ,WHEN TIME IS ALLOTTED! YOU "ARE MORE BLESSED THAN MAYBE YOU EVEN REALIZE",KINDLY READ ALL,THIS TOOK MANY HOURS FOR ME TO DO,BUT M.E.S. EMPLOYEE'S, YOU ALL WERE & ARE WORTH EVERY SECOND!!
ROBERT, THE COMPANIES REPAIR TECH THAT CAME TO OUR HOME, THAT GENTLEMAN TREATED US BOTH, JUST AS HIS VERY OWN & THEIR COMPANY "FAMILY" TOO!
WE JUST FELT THIS COMP. YES THIS NEW SYSTEM WE WANTED THEM, FOR 110% OUR PICK AS A #1 CHOICE FOR ANY & ALL WORK.
THE EMPLOYEE'S, ALL OF THEM WERE TRULY WHAT SOLD US MORE THAN ANYTHING, MORE THAN ANYTHING!
FROM THE GIRLS SO HELPFUL, SPEEDY TO GET US HELP,I WAS "NOT" SITTING ON HOLD, TRANSFERRED, NONE OF THAT, WOW, WOW! THEY HAD ROBERT AT OUR FRONT DOOR 2 HOURS OR A LITTLE LESSS!
I AM HANDICAPPED & DISABLED,NO AIR COND IN OUR HOME WORKING,I END UP HAVING TO BE ADMITTED TO THE HOSP. AGAIN,NOT ONLY DUE TO MY COPD I HAVE,MUCH MORE, BUT IM VERY FRAGILE,FOR LACK OF BETTER WORD! THIS COMP. WENT ABOVE & BEYOND TO HELP US, THEY LITERALLY STOPPED AT NOTHING, WE HAVE NEVER DEALT WITH A BETTER COM THAN M.E.S.!!!!
THE CALLS WE MADE TO THIS COMPANY TO THE REPAIR TECH GENTLEMAN ALL THE WAY> ROBERT#1 HE'S A SWEETHEART OF A PERSON TO DEAL WITH, HE WAS AT OUR HOME RIGHT ON TIME!
BUT UNIT WAS BEYOND REPAIR! OH SURE WE HAD HOPED TO REPAIR IT,BUT DEEP DOWN WE KNEW WERE IN TROUBLE, WE NEEDED AN ENTIRE NEW SYSTEM!
TO THE HIGHEST THAT WE SPOKE TO THE MANAGER/SUPERVISOR THERE THAT I JUST SPOKE TO, ALL THE WAY TO ROBERT, TO INSTALLERS, TO GIRLS TAKING THEIR CALLS!
YOU ARE EACH TIME YOU CALL, TREATED "JUST AS FAMILY"!
WE HIRED THEM FOR OUR NEW SYSTEM! WOW! WE WERE SO ABOVE & BEYOND PLEASED, HAPPY, VERY THANKFUL TO GOD, PEOPLE SUCH AS THEIR EMPLOYEE'S>FAMILY, THEY DO STILL DO EXIST IN TODAYS WORLD! YOU CAN'T GET BETTER!
THEY SAID 2 TO 4 HOURS FOR INSTALLING THE ENTIRE NEW SYSTEM! BUT THE TEAM OF 2 GENTLEMAN THEY SENT OUT TO OUR HOME,OH THEY DO KNOW WHAT THEY SRE DOING! THEY EVEN PUT (NOT BY MY REQUEST EITHER) DOWN A VERY LONG TARM TO PROTECT OUR BRAND NEW CARPET.THATS SO KIND, THEY WERE ALL FINISHED, CLEANED UP ANY LIL MESS THAT WAS THERE, THEY WERE ALL DONE IN 2 HOURS APPROX IN TIME FRAME!
SERIOUSLY, WE EVEN RECIEVED A PHONE CALL SAME DAY FROM "ROBERT THEIR TECH THAT WAS HERE YESTERDAY"! HE CAME TO OUR HOME, CHECKED THE SYSTEM, THEN GAVE US 2 FREE "RTIC" STYLE GLASSES FOR OUR DRINKS! WOW, THOSE ARE COSTLY,I LIVE ALL DAY, ALL NIGHT USING THE ONLY 1 I HAD, SO NOW I HAVE 2, BUT ROBERT SAID EVEN, HE WILL GIVE ME ANOTHER FEW FOR FREE WHEN HE RETURNS IN 2 WEEKS TO DO ANOTHER INSPECTION!
WHAT A VERY KIND GENTLE MAN, TO SIMPLY STOP BY US BECAUSE HE WAS IN THE ARE, JUST TO OVERLOOK AT THE JOB!
WE FEEL SO BLESSED TO "FINALLY" FIND A WONDERFUL COMPANY,THAT THEY "ALL TREATED US AS THEIR FAMILY".
THE SUPERVISOR, I CALLED TO THANK THE OWNER, BUT I SPOKE TO A VERY NICE SUPERVISOR, HE TOO WAS VERY, VERY KIND.
WE MUST SAY THIS TO ALL, THIS COMPANY DOES NOT NEED TO SELL PRODUCTS TO PEOPLE WHEN IN THIS DAY & TIME, PEOPLE SUCH AS THESE TREAT YOU ALL, "JUST AS PART OF THEIR FAMILY"!
THAT RIGHT THEIR, THERE KINDNESS, BEYOND ON TIME AS PROMISED, BEING TREATED AS NOT JUST ANOTHER COSTOMER, BUT THEY
"ALL TREATED US, JUST AS THEIR OWN FAMILY"!!!!
AND, THAT RIGHT THERE, THAT FEELINF OF KNOWING YOU ARE AT AN ENTIRE LOSS WHEN WE WERE TURNED DOWN BY WELLS FARGO,THEN RAN CREDIT THRU ANOTHER CO. YES THAT WAS APPROVED, BUT MY POINT IS THIS, THEY EVEN SAID THEY WOULD GO AS FAR AS GIVING US IN HOUSE FINANCING JUST TO HELP US WHEN WE WERE OH YES, IN A SERIOUS AMOUNT OF TROUBLE AGAIN DUE TO MY HEALTH!
BUT, THEY KNEW OF JUST HOW VERY SICK I AM, AND THEY ALL WENT WAY ABOVE & WAY BEYOND, TO REASURE US WE "WOULD BE HELPED OUT OF OUR SCARY DARK HOLE", WE KNEW WE WERE IN WITH MY BEING SO FRAGILE WITH SO,SO MANY SURGERIES, I COULD NOT HAVE LIVED VERY LONG WITH NO AIR COND!!!
BUT 100% HONESTLY, WE CAN'T SAY ENOUGH GREAT, WONDERFUL KINDNESS, AND THE MANNER WE WERE TREATED AS FAMILY OF THEIR OWN, THEY REALLY DID & DO CARE!!!! WE ARE "NOT JUST ANOTHER CUSTOMER", WE KNOW, WE CAN ALWAYS CALL THEM FOR ANYTHING WE NEED & THEY WILL HELP FAST AS THEY CAN!
THESE PEOPLE, THEY ARE BEYOND CARING, AND FEELING FOR YOU WHEN YOU ARE IN A BAD BIND, AND THEY WENT SO FAR ABOVE WHAT THEY EVEN HAD TO FOR US, AND WILL WE DO KNOW,FOR YOU TOO!!!!!!
DONT MAKE A HUGE MISTAKE, DONT PASS THEM BY, THESE WONDERFUL "FAMILY PEOPLE", THEY WILL HELP YOU TOO AS MUCH AS THEY CAN, JUST AS THEY DID FOR ALL, ALL THE WAY, "FOR US"!!!
I AM TINA M., AND MY HUSBAND, WE BOTH TALKED AFTER THIS JOB WAS DONE, AND WOW, WE ARE HARD TO GET ANY GOOD REVIEWS OUT OF IN THIS DAY & AGE, ALL MOST THESE DAYS SIMPLY WANT THEIR PAY CHECKS, THEY "DO NOT,NOT WANT TO DO THE WORK, HECK NOR EVER GET IT RIGHT!!!!!
WE HAVE HAD SUCH VERY BAD REPEATED BAD EXPERIENCES BY ALL SORTS OF COMPANIES, FROM MC DONALDS, TO BUYING CARPET FOR OUR HOUSE!!
BUT WOW, NO NOT AT ALL, NOT 1 NEGATIVE THING CAN WE SAY AT ALL ABOUT M.E.S.! PLEASE KNOW THIS I'LL SAY THIS AGAIN, WE DONT BOTHER WITH CALLS ON THE PHONE, NOR REVIEWS ON THE INTERNET, NOT EVEN FEEDBACK OF ANYTHING WE GET OH SO RIPPED OFF ON!
BUT
BUT , WE FELT SO HIGHLY GREAT, SO BLESSED, SO GREATFUL FOR FINDING THESE PEOPLE, THAT REALLY "DO, THEY DO CARE ABOUT>YOU,YOU
Thank you for your kind review and all the wonderful you said regarding Robert. We are a family owned business and everyone here has been with us for a very long time. Robert has worked with us for over 20 years and the hardest working Technician. We appreciate your business and value you as our customer. If you have any problems or concerns do not hesitate to call. Again thank you for the AWESOME review! Randy & Lora M Metro Express Service.
Very Satisfied customer!! Called to have them come out and service our A/C and check it out. Technician Chris was great! very pleasant and let us ask all the questions he could handle! Then we decided it was time to replace our system. Our salesman Kevin for very nice, knowledgeable and again someone very patient with a couple with a lot of questions! Our new system was in stall when promised with no issues! Very happy with our new system and with MES for their great service!
Thank you for letting Metro Express Service be your air & heating company. We appreciate your business!!