Metro By T-Mobile Reviews (%countItem)
Metro By T-Mobile Rating
Address: 12920 SE 38th St, Bellevue, Washington, United States, 98006-1350
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We have had no service here for over two hours. Their website HAS NO WAY TO CONTACT THEM NO EMAIL NO ONLINE CHAT NO WAY TO SEND A MESSAGE THEY JUST REFER YOU TO THEIR PHONE NUMBER AND THEY DONT ANSWER THAT PHONE! I am working from home now due to the Coronavirus and this is terrible to be without reliable phone service and NO customer service available to report it to. I went to the local Metro pcs store and the customer service was even worse. They just say oh service is out and we dont know when it will be back. How can you run a company like this? They really dont care, but they will sure sell you an expensive phone or upgraded service. NO Wonder they are not acredited by the Revdex.com.
It has come to my attention, for the second time with Metro PC's my account was changed without my authorization.. I was not informed of any changes when I upgraded phones.. I was told I would be paying 125 for 5 lines with *** prime free and 15gb of hotspot.. however when logging in today and checking past payments the company has been charging me 150.00. MetroPcs is not very informative to their customers. They do NOT EXPLAIN anything they seem to do as they please.. I contacted customer service where I was informed that if they put it back how it is suppose to be I will end up paying more.. I was also told that because of a choice of phone that is company made it caused changes to my account, however I was NEVER told this..
Product_Or_Service: Samsung //Unlimited LTE W/15 GB HS
Account_Number:
June 24, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. *** Metro by T-Mobile Account No: ***To Whom It May Concern:Metro by T-Mobile1 (“Metro by T-Mobile” or “Company”)1 is in receipt of your correspondence dated June 12, 2020, regarding the above-referenced account. Please be advised we have made attempts to contact Ms., which have proven unsuccessful. Therefore, we will make every effort to address Ms.’ concerns within this correspondence.Metro by T-Mobile regrets any billing concerns Ms. has regarding the account and we appreciate the opportunity to address her concerns. On October 2, 2014, Ms. activated the account and has five voice lines of service with the mobile numbers ending in ***, ***, ***, ***, and ***. On December 30, 2017, Ms. subscribed to the AL5GB rate plan at a cost of $40.00 per month which included unlimited minutes, unlimited messages, 5GBs of highspeed data at up to 4G/LTE speeds depending on device capability, and 10GBs of Smartphone Mobile HotSpot (SMHS). Four additional voice lines of service could be added at a cost of $30.00 per month per line of service for monthly recurring charges totaling $160.00. Please note the AL5GB rate plan has since been grandfathered and is no longer available for new or existing customers. On January 25, 2019, Ms. chose to change her rate plan to the 4X120L4 rate plan at a cost of $120.00 per month which includes four voice lines of service, unlimited minutes, unlimited messages, unlimited data, 15GBs of SMHS, and one *** Prime subscription which is associated with the primary line of service. A fifth line of service could be added at a cost of $30.00 per month. Please note Ms. verified the account on this date and the Customer Care Associate provided the details of the 4X120L4 rate plan. Additionally, there is no record of Ms. being offered a rate plan at a cost of $125.00 per month for five voice lines of service. Therefore, Ms.’ monthly recurring charges are $150.00 per month. We regret any misunderstanding that may have occurred. Metro by T-Mobile respectfully declines Ms. request to change her rate plan back to the grandfathered AL5GB rate plan as it is no longer available. Please be advised the account has a balance due of $150.00 by July 13, 2020. Should Ms. have any questions regarding the account, or the information provided, she may contact our office at the number listed below. Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at ***.Very truly yours,METRO BY T-MOBILECarlos TExecutive Response
I am writing this statement to report an unpleasant experience with Metro employee/management. On June 1st, 2020, I visited a Metro store near my home at *** to inquire about a phone for my mother. My mother's flip phone, an Alcatel, stopped working the day before. I asked the cashier if he could look at my mother's phone and he told me that he could not look at the phone. I asked him for a flip phone like the one my mom had. The same cashier told me that Metro stop carrying flip phones. I explained that my mother is 81 years old and can only use a simple phone because of her dementia. He convinced me that the Samsung Galaxy J2 phone would be appropriate for her. I brought the phone directly to my mother after leaving the store. She was not able to use the phone independently. I called the store and explained to the cashier. He told me to bring her in so that he could teach her. I did return to the store with my mother. To my surprise, the cashier sat next to her and held her finger to swipe the phone. He completely ignored the 6-foot distance signs. As he was holding her finger, he repeatedly yelled at her, 'It's simple!? I explained to him what is simple to us is not simple to her because of her dementia and age. After I tried to return the phone, then he told me there was a no return policy. I was shocked and confused.
That same evening, I called the Metro Company and I was told by an associate that was not true and to return the phone the next day. So, the following day I called the store in East Hartford. After I explained to the same cashier that I had contacted the company and was told to return the phone, then he told me that he could order a flip phone. Later that same day, when I called again to let the cashier know that I was coming, he told me that he was not going to take back the phone because it was an upgrade. He accused me of asking for an upgrade. This was very upsetting because I never walked into the store and asked for an upgrade. Metro is not my carrier. I called the Metro company again and explained the situation and I was told to visit the corporate office in Hartford. I did just that. Someone took my name and number and told me that their manager was busy and that they would contact that local store manager. I waited until the next day, but I had not heard from the store manager. I visited the East Hartford store again trying to return the phone again begging the cashier to help my mother. She had a new phone that was no good to her and she was still paying for a service. He started yelling at her repeatedly, 'What is wrong with the phone'? My mother was holding up the Alcatel phone as she tried to explain but the cashier became impatient and then turned to me. I explained to him again that the Alcatel phone did not work. He took the phone from her and proceeded to look at it. He took it to the back room and then returned within a short time. He said he could order a flip phone for her with her insurance. I began to cry because I felt hopeless since my mother was without a working phone for some days.
The following day, I called the East Hartford store to speak with a manger and I was told that his name is Alex and that he was at the Windsor store. Both my mother and I went to the Windsor location to meet the manager. I explained to him that I felt deceived because I was told by the cashier that he could not look at the phone and that Metro no longer carried flip phones. The manger explained that inventory on flip phones were low due to the pandemic and that it was not the cashier's intention to deceive us. However, he also refused to take back the new phone. He told me that it was an upgrade and there was no refund on upgrade. I explained to Alex that I was not informed of their phone policies before purchase, and that I never asked for an upgrade. He called both my mother and I '***? because of our place of origin. This is a Jamaican slang for con arti
June 24, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. *** Metro by T-Mobile Account No: ***To Whom It May Concern:Metro by T-Mobile1 (“Metro by T-Mobile” or “Company”)1 is in receipt of your correspondence dated June 11, 2020, regarding the above-referenced account. Metro by T-Mobile regrets to hear of Ms.’s concerns with her upgrade and experience at the retail location. Metro by T-Mobile has confirmed that on June 1, 2020, Ms. upgraded her mother’s device from a Alcatel Go Flip device to a Samsung J3. However, on June 2, 2020, she returned to using her Alcatel Go Flip. It should be noted phones purchased via an instore upgrade are not eligible for a refund and are subject to the terms of the retail location. Please be advised that the retail location in question is a third-party retail location authorized to sell Metro by T-Mobile services and is not owned or operated by Metro by T-Mobile. If Ms. has additional concerns surrounding her in-store experience, we respectfully request that she visit that retail location directly.The rules of the Metro Promise handset return policies can be found at ww.metrobytmobile.com, are posted in stores and are printed on receipts, and state: MetroPROMISE Metro by T-Mobile customers who are dissatisfied with their new phone or service may return their new phone for a full refund, no questions asked. Rules: • The phone must be returned within 7 days of purchase with less than one hour of talk time for a full refund. • The phone must be returned in “like new condition” and contain all ori*** packaging and accessories. • The phone must be returned to the ori*** place of purchase with accompanying phone and service payment receipts. • Online customers must return the phone to the Online Returns Center per the instructions included in the shipment packaging• Return Policy is for new account activations only. Phone upgrades are non-refundable under this policy, but may be covered by a limited manufacturer's warranty, if applicable. This return policy only applies to new equipment purchased from Metro by T-Mobile, its authorized dealers and metrobytmobile.com. This return policy only applies to monthly service fees paid at Metro by T-Mobile and its authorized dealer locations and excludes monthly service fees paid when the handset was purchased on metrobytmobile.com. Application download fees and funds in MetroConnect® accounts are non-refundable. Purchases made at National Retail locations are governed by National Retailer return policies. MetroPROMISE is not applicable when the handset and service are not purchased at same location. New handset purchases, including handset upgrades, may be covered by a limited manufacturer's warranty. As our Metro Promise explains our Terms and Conditions, we do not provide refunds, or credits for monthly service, application download, and other fees. This information can be viewed at https://www.metrobyt-mobile.com/why/MetroPROMISE.html. Therefore, Metro by T-Mobile respectfully declines Ms.’s request for a refund of her $106.74 device purchase cost remitted on June 1, 2020. Metro by T-Mobile regrets Ms.’s experience at the store and understand her concerns, we appreciate her feedback and will ensure this is providing back to the retail location.Upon corresponding with Ms. on June 23, 2020, Metro by T-Mobile advised of the above-mentioned. Metro by T-Mobile has unlocked the device for use on a different carrier’s network as a resolution, if she chooses to sell the device to a third party. Metro by T-Mobile regrets any inconvenience to Ms. and appreciate the opportunity to address her concerns.Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at ***.Very truly yours,METRO BY T-MOBILEDolly AExecutive Response
We called Metro PCs June 1st, 2020, and started are new plan the rep told us they were doing over the phone promotions to were you get the $30 plan plus unlimited internet for only the first 30 days then afterwards we could change are plan well we've called twice since then because are internet is not working so,we called today 06/11/2020 and spoke to a rep name Honey she wouldn't provide her last name and was acting funny or acting like she couldn't talk when I told her we was gonna make a complaint against metro PCs for lying about are monthly usage and another thing why is metro PCs taking calls from Africa we stay in United States you mean to tell me y'all couldn't find a call center here in America'!
Product_Or_Service: LG //$30 plan
Account_Number:
Tell us why here...June 22, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: *** Your File No. *** Metro by T-Mobile Account No. XXXXX***To Whom It May Concern:Metro by T-Mobile1 (“Metro by T-Mobile” or “Company”)1 is in receipt of your correspondence dated June 11, 2020, regarding the above-referenced account. Metro by T-Mobile regrets to hear of Ms.’s account concerns regarding plan and data speeds. Metro by T-Mobile records indicate Ms. activated service on June 1, 2020, with two lines of service under account number ***. Currently, each line ending in *** and *** subscribes to the $30.00 service plan per line at a total cost of $60.00 each month. This plan provides unlimited talk, text, and has unlimited data and up to 2GB at 4G LTE speeds. It is important to note once the 2GB have been used, the customer will still be able to utilize data speeds, however they are slowed until the next billing cycle. Ms.s billing cycle starts on the first of each month and ends on the last day of the month which could fall on the 30th or the 31st depending on how many days in the month.It should be noted on March 13, 2020, Metro by T-Mobile recognized the global pandemic and understood our customers rely on our network to keep them connected with family, friends, work and school. In response to this crisis, Metro by T-Mobile provided, for a limited time, 10GB of extra monthly hotspot data feature to customers with an eligible plan free for 60 days. More information can be found at https://www.metrobyt-mobile.com/ongoing-updates-covid-19. Ms. contacted Customer Care on June 5, 2020, and the free data feature of 10GBs was added to Ms.’s account bringing them to a total of 12GB of high speed data per line. Later, on June 10, 2020, Ms. contacted Customer Care and explained her data was no longer working. After review of the account, she had been advised that she had used all of the highspeed data at that time and would remain slow until the end of the cycle. After review of Ms.’s data usage associated with the line ending in *** from June 1, 2020 through June 20, 2020, her current data usage is at 30.94GB used for her current payment period and will remain slow until June 31, 2020. The line ending in *** has currently used 5.85GB and has 6.15GBs left until the end of the cycle. If Ms. would like to make any changes in the future or check her data usage, she can do so by downloading the MyMetroApp, log into the MyMetro Application, tap on “Your Data” and she can see her usage for his device. The MyMetroApp explains, to get the most accurate presentation of usage, Ms. can turn off her handset and access MyAccount on metrobyt-mobile.com. Ms. can continue with the current rate plan, with the understanding if she exceeds the high-speed data bucket, she can add additional data starting at $5.00 per month for an additional 2GB, this information can be found at https://www.metrobyt-mobile.com/shop/services/data. As the free 10GB will be removed at the end of the billing cycle, she may want to consider other plans or upcoming promotions we may have. Metro by T-Mobile offers self-service options via the MyMetro Application and can be downloaded via the Play store or the App store for Apple devices. Ms. can find further information at https://www.metrobyt-mobile.com/self-serve.html#manage . Please be assured Metro by T-Mobile makes every effort to be professional and courteous to our customers. We apologize if any Metro by T-Mobile employee failed in any way to display that during her recent contact to Customer Care. We again appreciate the feedback Ms. has provided and thank her for the opportunity to address his concerns.Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at ***Very truly yours,METRO BY T-MOBILE Dolly A Executive Response
June 5th, I went into the store to browse. The rep told me that I could get the SE for $99 because of a promo. The next day I returned & ported over. The rep said because I was coming from a TMobile company, I wasn't eligible for the promo. I was charged $349 for the phone plus $15 nonrefundable fee, $50 for the plan & taxes. A few hours later, I attempted to return the phone. The rep said she I couldn't & asked for my contact info for the manager. I said the receipt said I could as long as item was like new condition & had no more than 60 mins used. I left the store & went to another location to ask about the policy. They confirmed my beliefs about the return policy. 2 days later, Monday, I called the store since I was never contacted. She said she asked the manager to call & wasn't sure why she hadn't. I called customer service that night & explained the situation. They said unfortunately, the store would have to do the return. I explained that it had been a few days & I was unable to fully utilize the phone because of the limit on the minutes. She said they would credit my account for the days it took it to get resolved. I would just need to call back. On Tuesday, I still hadn't been contacted. I wrote MetroPCS on facebook & a rep reached out. I responded, but didn't get a reply. Today, June 10, I decided to go to the store. The rep called the manager & put her on speakerphone. She told me I couldn't return the phone unless I met the requirements. After the run around & 1 hour in the store, the manager returned my phone, but canceled my service. I believe it was done out of spite since the rep told the manager she couldn't afford a $300 chargeback. I only used 3 minutes on the phone. Now, I'm out of a phone,phone#, $15 fee, $50 plan and taxes because the manager canceled it. I didn't want to cancel; I only wanted to switch phones. I called customer service again and can't get any resolution because it was done in a store. If the manager hadn't ignored me, this could have been resolved better.
Product_Or_Service: Apple /SE (2nd generation/Unlimited
Account_Number:
June 23, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. *** Metro by T-Mobile Account No: ***To Whom It May Concern:Metro by T-Mobile1 (“Metro by T-Mobile” or “Company”)1 is in receipt of your correspondence dated June 13, 2020, regarding the above-referenced account. Please be advised we have made attempts to contact Ms. which have proven unsuccessful. As such, Metro by T-Mobile will make every effort to address Ms. concerns within this letter. Metro by T-Mobile regrets any concerns Ms. may have regarding her recent handset purchase and we appreciate the opportunity to respond. Please be assured Metro by T-Mobile strives to provide world-class service to all our customers on each contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any Metro by T-Mobile employee failed in any way to display that during Ms. recent contact with the authorized dealer retail store.Please note any handset purchases completed at the authorized dealer retail store would need to be discussed with the retail store directly. Metro by T-Mobile customers dissatisfied with their new phone or service may return their new phone for a full refund, no questions asked. This is considered the MetroPROMISE and the following criteria must be met to qualify:• The phone must be returned within 7 days of purchase with less than one hour of talk time for a full refund.• The phone must be returned in “like new condition” and contain all original packaging and accessories.• The phone must be returned to the original place of purchase with accompanying phone and service payment receipts.• Online customers must return the phone to the Online Returns Center per the instructions included in the shipment packaging.• Return Policy is for new account activations only. Phone upgrades are non-refundable under this policy, but may be covered by a limited manufacturer's warranty, if applicable.This return policy only applies to new equipment purchased from Metro by T-Mobile, its authorized dealers and metrobytmobile.com. Metro by T-Mobile has shared Ms. feedback with the authorized dealer. On June 13, 2020, pursuant to Ms. request, Metro by T-Mobile sent a refund in the form of a check in the amount of $72.70 for the upfront costs paid at the time of the activation. Ms. may contact our Customer Care should she still wish to reactivate her account, please know there may be a fee. Metro by T-Mobile regrets any inconvenience this matter may have caused Ms..Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at ***.Very truly yours,METRO BY T-MOBILEBelen LExecutive Response
Starting on May 23,2020 I was not able to hear any incoming/outgoing calls. Or the the call started out ok and then broke up.
May 30, 2020 I went to Metro store # 4016 in Pittsburg, CA to have my phone checked out.
It was suggested to get a new "upgraded" phone and that might help with my issues. Purchased
a phone total cost $ 173.86.
When I make a test call, I still have the same issue, I cannot hear the other party but they can hear me.
May 31, 2020 at 10 AM: went back to store 4016 and the representative worked on the "settings" but also said that metro has been having issues with the towers in my neighborhood and that's most likely it. But to go ahead and try the phone again and come back to get another phone, if its not working. I went home and phone still now working. I went back to return the phone, now they are saying that phone is "non-refundable" .A suggestion was made to Customer Service (metro) and find out the status of tower repair.
Called Customer Service, the rep did some trouble shooting and checked settings on the new phone. Stated that there is nothing wrong with the towers in my area. She then switched me to a different tower, still no results. She suggested for me to go back to the store with tech support to have the phone checked out.
After 45 minutes on the phone, I went to a different metro store (***).
Here they are saying that tower has problems a couple of weeks already. Nothing else they can do.
I wanted to return the phone for a refund because when I went to the store the first time, nobody mentioned tower issues and they did not trouble shot my phone. They suggested upgrading the phone as that might help with my issues, even though there was nothing wrong with my phone and they knew of the tower issues. I feel that I have been scammed into buying a new phone and I never heard of "non-refundable" because of an upgrade.
Product_Or_Service: Samsung //
Account_Number:
June 17, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. *** Metro by T-Mobile Account No: ***To Whom It May Concern:Metro by T-Mobile1 (“Metro by T-Mobile” or “Company”)1 is in receipt of your correspondence dated June 5, 2020, regarding the above-referenced account. Metro by T-Mobile regrets any concerns Ms. may have regarding her service and we appreciate the opportunity to respond. Metro by T-Mobile cannot guarantee coverage in all areas, and indoor coverage can never be guaranteed, as coverage is highly variable and is dependent upon many factors. Metro by T-Mobile records confirm Ms. activated his account on September 12, 2006, and currently has two lines of service. Please note, as part of the activation process, Ms. agreed to Metro by T-Mobile Terms and conditions.As noted in the Terms and Conditions, https://www.metrobyt-mobile.com/terms-conditions-service: “Service Availability. Service is limited to the operating range, spectrum, and capacity of our or our roaming partner's wireless system in your service area. Your service area is the area depicted in the coverage brochure you received with this Agreement and may change from time to time without notice. Since Metro by T-Mobile uses different spectrum in different areas of the country, service may not be available on all wireless devices in all areas. We may, but are not obligated to, provide notice when you are being served by a carrier other than ourselves. The specific network coverage you get will depend on the radio transmissions your wireless device can receive and use and the Services you have chosen. Specific Services may not be available on all wireless devices at all points in time due to wireless device hardware and/or software, changes to our network, network infrastructure, cessation of specific Services, or service by carriers other than ourselves.With regards to Ms.’s handset upgrade, please note Metro by T-Mobile customers who are dissatisfied with their new phone or service may return their new phone for a full refund, no questions asked. This is the MetroPROMISE and can be found at www.metrobytmobile.com, posted in stores and are printed on receipts. The MetroPROMISE state the following and the following requirements must be met:• The phone must be returned within 7 days of purchase with less than one hour of talk time for a full refund.• The phone must be returned in “like new condition” and contain all original packaging and accessories.• The phone must be returned to the original place of purchase with accompanying phone and service payment receipts.• Online customers must return the phone to the Online Returns Center per the instructions included in the shipment packaging.• Return Policy is for new account activations only. Phone upgrades are non-refundable under this policy, but may be covered by a limited manufacturer's warranty, if applicable. This return policy only applies to new equipment purchased from Metro by T-Mobile, its authorized dealers and metrobytmobile.com. This return policy only applies to monthly service fees paid at Metro by T-Mobile and its authorized dealer locations and excludes monthly service fees paid when a handset is purchased on metrobytmobile.com. As Ms.’s purchase was an upgrade, she was not eligible to return the handsets for a refund. To amicably resolve Ms.’s concerns, on June 16, 2020, Metro by T-Mobile went outside of policy and provided Ms. an account credit in the amount of $74.00, equivalent to half of what Ms. paid which is comprised of the retail price of the handset and the device change fee. Ms.’s account remains active with a credit balance of $44.00. Ms. agreed with the resolution provided. Metro by T-Mobile regrets any inconvenience this matter may have caused Ms..Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing ***. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at ***.Very truly yours,METRO BY T-MOBILEBelen LExecutive Response
Complaint: ***
I am rejecting this response because:
1. A credit of $ 74 was promised, but only $ 44.00 are showing on the account. Since I already paid the monthly fee for June 2020 there is no explanation on where the $ 30 were applied to.
2. It was discussed that I can "unlock" the phone. I have been trying for two days and it will not work. I emailed representative Ms L, but have not gotten a response.
Sincerely
June 28, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re:***Your File No. ***Metro by T-Mobile Account No: ***To Whom It May Concern:Metro by T-Mobile1 (“Metro by T-Mobile” or “Company”)1 is in receipt of your correspondence dated June 19, 2020, regarding the above-referenced account. Metro by T-Mobile regrets any additional concerns Ms. may have regarding her balance and we appreciate the opportunity to respond. Ms.’s monthly cycle runs from the 13th of one month to the 12th of the following month with a due date of the 12th. On June 6, 2020, Ms. received an account credit for $10.00, at the time she had a credit balance of $16.50. On June 11, 2020, Ms. remitted a payment of $5.00, updating the credit balance to $21.50. On June 12, 2020, Ms. had total monthly charges of $21.50. The total was comprised of monthly charges of $15.00 for one line of service and a prorated charge of $6.50 for the second line. The total was deducted from the credit balance leaving a balance of zero.As indicated in our previous response, on June 16, 2020, Metro by T-Mobile issued the courtesy credit of $74.00. The $30.00 monthly charge due on July 13, 2020 has been paid using the credit balance, leaving a credit balance of $44.00.With regards to Ms.’s handset, on June 16, 2020, Metro by T-Mobile made the Samsung A10e with IMEI ending in *** eligible to be unlocked and provided the steps to Ms.. On June 26, 2020, Metro by T-Mobile explained the above to Ms.. She also confirmed she was able to unlock the handset. Ms. agreed with the resolution provided. Metro by T-Mobile regrets any inconvenience this matter may have caused Ms..Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing ***. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at ***.Very truly yours,METRO BY T-MOBILEBelen LExecutive Response