Metal-CreditCard.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.+ Card replacement was not requested on the grounds of that warranty but because the chip was inoperable as indicated in initial correspondenceThis was discovered shortly after the card was receivedIt's because of this that I was informed that the card would replaced regardless of the claim that followed with the bankI offered to provide proof of the replacement card for the original so that metal cards doesn't feel like we're requesting a metal card for one other than the original faulty oneFurthermore the site indicates that such matters are addressed on a case by case basis and this was indicated upon my phone call to customer service at which time I was informed the original request would be honored as stated Regards, *** [redacted]

After reviewing the complaint it is clear that this client has placed this complaint in error. Mr [redacted] should continue to communicate directly with our custom service department as they are more than well equipped to help Mr [redacted] to process his warranty. Our warranty is comprehensive and require... very little action on our clients behalf. In order to complete a warranty the client must send back his metal card, this is required to ensure that our service is not being defrauded. If Mr [redacted] cannot produce the old card, then our warranty cannot serve him. Our warranty clearly states: Lost, Damaged or Stolen CardsLost, damaged, or stolen cards do not fall under warranty and will not be replaced (including accidental demagnetization of the metal card). We welcome Mr [redacted] to continue communicating directly with our staff. We will do our best to help him. [redacted] *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint was not filed in errorAs indicated on the site there are case by case situations whereby banks replace cards and this warranty is still honored as such was promised to meGiven the extenuating circumstances there's no valuable reason why this promise to our case should not be upheldOtherwise is not a positive reflection on the customer service integrity of your company and isn't acceptableWhile the one order had no issues this one deserves fair resolution. S*** MHS PhD

As of 7/19/17 the client has been informed according regarding their request for warranty.(see attached PDF) MCC has requested from the client to ship back his order and provide updated documents so that MCC may follow through with a warranty claim. This is the ONLY means of satisfying the clients request. If the client cannot produce the original ordered product MCC will not and cannot in good faith warranty the clients request. Our warranty policy is very clear and posted accordingly: https://metal-creditcard.com/warranties/Lost, damaged, or stolen cards do not fall under warranty and will not be replaced (including accidental demagnetization of the metal card). MCC stands behind their service. We look forward to servicing the client; as long as they follow our guidelines.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.+ Card replacement was not requested on the grounds of that warranty but because the chip was inoperable as indicated in initial correspondence. This was discovered shortly after the card was received. It's because of this that I was informed that the card would replaced regardless of the claim that followed with the bank. I offered to provide proof of the replacement card for the original so that metal cards doesn't feel like we're requesting a metal card for one other than the original faulty one. Furthermore the site indicates that such matters are addressed on a case by case basis and this was indicated upon my phone call to customer service at which time I was informed the original request would be honored as stated. 
Regards,
[redacted]

After reviewing the complaint it is clear that this client has placed this complaint in error. Mr [redacted] should continue to communicate directly with our custom service department as they are more than well equipped to help Mr [redacted] to process his warranty. Our warranty is comprehensive and require...

very little action on our clients behalf. In order to complete a warranty the client must send back his metal card, this is required to ensure that our service is not being defrauded. If Mr [redacted] cannot produce the old card, then our warranty cannot serve him. Our warranty clearly states: Lost, Damaged or Stolen CardsLost, damaged, or stolen cards do not fall under warranty and will not be replaced (including accidental demagnetization of the metal card). We welcome Mr [redacted] to continue communicating directly with our staff. We will do our best to help him.  [redacted]