Messer Transmission, Inc.

Had a transmission replaced and failed to honor warranty when transmission required a second repair due to a faulty part.Had Messer Transmission replace the transmission in our [redacted]. It was under warranty for 18,000 miles. Brought truck back in within 4 months of replacement being performed due to the transmission leaking. They told us they tightened the seal and it was fixed. We drove it to [redacted] due to the military giving us orders to report to [redacted], [redacted] from [redacted]. During the drive the truck continued to leak and required 3 quarts of transmission fluid! It was overheating and had difficulty the entire way. Upon our arrival we took it to [redacted] service in [redacted]. They immediately told us that the seals were faulty parts and would need replacements. Messer transmission service was contacted and said they would send the replacement parts. They refused to pay the labor cost and while speaking on the phone with [redacted] he informed us that our warranty was no longer valid. He also said we could drive it back to NC and have it repaired at his shop. This is not a possibility since the truck would not even make it to NC due to the transmission problems. He replaced a transmission and refused to honor the warranty. He also refuses to accept responsibility for his company making a costly mistake that we are still paying for. Desired SettlementWe would like Messer Transmission Inc to pay for the labor cost associated with having the faulty seals replaced. The cost approximated $660.00 in labor.